Wsreset error "'ms-windows-store:PurgeCaches'"

Anonymous
2013-11-19T18:34:34+00:00

Original Title: Issue with Windows Store.

Split from-

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/windows-store-keeps-crashing-when-trying-to-update/18e275e0-8d28-448d-9e27-38022f855b32

Every time I attempt the reset for the store (Store and other apps routinely crash after the Win 8.1 update).  I receive the below error message:

All device drivers are up-to-date (and have not changed since when it did work)

Anti-Virus is the same as it was when everything worked (Norton AV)

I launched a command prompt with administrative rights and ran "wsreset.exe".  The screen flashes over to the store, then crashes back to the start screen.  When returning to the desktop, the following error is found:

I ran system file checker, with administrative rights, and it reported back with no issues:

Windows for home | Previous Windows versions | Microsoft Store

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  1. Anonymous
    2014-06-09T11:07:42+00:00

    nadia,

    That would be absolute torture if you had to install the 8.1 Updates separately again. So yes, they're included in the 8.1 upgrade now.

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  2. Anonymous
    2015-01-21T09:32:47+00:00

    Hello everyone

    I have the same problem with the store cache and error and I can not seem to solve the problem despite the aid.

    For those who have managed to correct, could you tell me how you made it?

    Thank you

    Best Regards

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  3. Anonymous
    2015-01-21T13:14:39+00:00

    As you can see from my previous threads, I tried everything possible but nothing worked.  I had to reinstall windows 8 to solve the problem.

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  4. Anonymous
    2015-07-19T11:49:26+00:00

    okay, i have had this problem for a while and no matter who i ask i dont really get anything that helps out of it, its starting to get rather annoying, my computor not only will not open the store but it wont open anything like PC settings either, inm not some kind of computor engineer and i have no idea what is wrong with it, can someone PLEASE PLEASE help me fix it??

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  5. Anonymous
    2015-12-18T13:54:36+00:00

    But this does not solve the problem of Windows Store's corrupt cache - you merely showed us that the scanner didn't detect any issues. Please find a valid solution to this problem.

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