Wsreset error "'ms-windows-store:PurgeCaches'"

nadia,

I came across this little titbit today which initially looked promising: http://www.microsoft.com/en-gb/download/details.aspx?id=9258

This is the description which applies to it:

The Microsoft Windows Dynamic Cache Service will manage the working set size of the Windows System File Cache. For 64 bit systems this service helps to address the problem of excessive cached read I/O that could eventually consume all of physical memory. Sample source code and compiled files are included in the compressed file.

However, on checking the System Requirements, I note that it only applies to the following OSs:

Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Vista

The odd thing about this though is that in was released on March 7, this year. I say odd, because Mainstream Support for Windows Vista ended in October 4, 2012.

As I understand it, Extended support kicks in when Mainstream support ends, but only applies to security patches. This release isn't one of those though.

You could maybe try running this Fixit which clears Windows Update cache to see if it makes any difference: http://support.microsoft.com/kb/971058/en-us

Other than that though, I'm afraid I'm at a loss as to what else to suggest.

I ran the automatic fix and it found this but to be honest I've never had a problem with windows update it always finds and installs updates without a problem.

I tried to run the manual fix but quite a few of the commands in step 6 gave me error messages, I've got screenshots if you want to see them.

I've done the unthinkable, I've done a windows refresh (had to do it from start up as it wouldn't do it from PC Settings).  So store is now working again and I can spend the next couple of weeks reinstalling everything but hopefully once I upgrade to 8.1 this time the problem won't occur again.

Thank you for all your assistance.

nadia,

I'm glad to hear you're up and running again although reinstalling everytthing all over again is not something I relish.

To safeguard yourself for the future though, I'd recommend you create a System Image Backup. If history repeats itself (I hope it won't), then all you need to do is to restore to the system image backup which will return the machine to the state it was in when you created it.

That will include all your own personal data such as apps, music, movies, games, documents together with all the driver updates you've installed and all the patches which were on the machine already when you created the backup.

To create one, you need an external hard drive with at least 50GB free space. Unlike a Recovery disk though, you can use the rest of the storage space for whatever you wish, so ideally get one with around 500GB storage space.

1. To begin, right click the Start button and go to Control Panel. If you have the Category view, change it to "Small icons" top right.
2. Next, click the "File History" link and then click the link to System Image Backup which you'll find in the bottom left hand corner (see screenshot).
3. Windows will find the external hard drive automatically, so just click Next.
4. The EFI System Partition and your C: drive will be selected automatically as well, so just click Next (see second screenshot).

The backup will be saved to the external hard drive as "WindowsImageBackup" (all one word). This isn't important other than for knowing what it is is you look through your HD at a later date.

Thanks, I've now done that.

What I did notice was that the 8.1 that I got from the store now incorporates the tweaks that I got from the 8.1 update e.g. store icon now on taskbar etc, so after installing 8.1 from the store I didn't have another updates, which is probably why it's working as they must've realised that releasing them as 2 separate updates was causing problems.