Wsreset error "'ms-windows-store:PurgeCaches'"

Anonymous
2013-11-19T18:34:34+00:00

Original Title: Issue with Windows Store.

Split from-

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/windows-store-keeps-crashing-when-trying-to-update/18e275e0-8d28-448d-9e27-38022f855b32

Every time I attempt the reset for the store (Store and other apps routinely crash after the Win 8.1 update).  I receive the below error message:

All device drivers are up-to-date (and have not changed since when it did work)

Anti-Virus is the same as it was when everything worked (Norton AV)

I launched a command prompt with administrative rights and ran "wsreset.exe".  The screen flashes over to the store, then crashes back to the start screen.  When returning to the desktop, the following error is found:

I ran system file checker, with administrative rights, and it reported back with no issues:

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-06-04T18:24:59+00:00

    Hi nadia,

    It's just a standard rotary hardrive so you can go ahead and run CHKDSK /f /r

    If it appears to hang at a certain percentage for several hours, it might indicate a failing drive, but don't interrupt the scan. It's pointless trying to interrupt the diags check anyway because it will just start again if you reboot.

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  2. Anonymous
    2014-06-04T17:58:39+00:00

    Thanks.  This is what it says, there were a few more lines but they didn't fit on screen, if you need that info I can screenshot it again.

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  3. Anonymous
    2014-06-04T17:47:42+00:00

    nadia,

    To check what type of hard drive you have, hit Windows key + R to open the Run command and then type msinfo32 and click OK.

    Next, expand "Components" and then expand "Storage" and click "Disks". The model will be displayed on the third line from the top in the right hand pane. Post that here and I'll check it for you.

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  4. Anonymous
    2014-06-04T17:39:59+00:00

    I don't know which type of hard drive I have, how do I check?

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  5. Anonymous
    2014-06-04T17:13:13+00:00

    nadia,

    I guess you didn't click the link at the bottom which says "View detailed information". Those additional screens can sometimes provide a clue.

    Anyway, to eliminate your hard drive as the culprit here, could you please open an elevated command prompt and then run either of these two commands:

    • If you have an SSD hard drive, run CHKDSK /f
    • If you have a standard rotary hard drive, run CHKDSK /f /r

    You'll get a message that the tool can't run because your hard disk can't be locked and whether you want  to schedule a diags check on the next reboot. Click Yes, and then either reboot, or finish what you're doing and then reboot.

    Chkdsk with the "/r" switch will scan the hard drive for bad sectors and mark any found so that they can't be used. It will also attempt to retrieve data from any corrupt clusters although there's no actual guarantee. But while bad sectors exist, Windows may write to them which results in system instability.

    On an SSD hard drive, it's not necessary to run Chkdsk with the "/r" switch because the hard disk controller will mark bad sectors automatically. The "/f" switch checks and fixes file system errors.

    When the computer reboots to the desktop, run the following commands in order.

    1. DISM.exe/Online /Cleanup-image /Restorehealth
    2. sfc /scannow

    After you run both of these, you can try running WSReset.exe again.

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