Wsreset error "'ms-windows-store:PurgeCaches'"

Anonymous
2013-11-19T18:34:34+00:00

Original Title: Issue with Windows Store.

Split from-

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/windows-store-keeps-crashing-when-trying-to-update/18e275e0-8d28-448d-9e27-38022f855b32

Every time I attempt the reset for the store (Store and other apps routinely crash after the Win 8.1 update).  I receive the below error message:

All device drivers are up-to-date (and have not changed since when it did work)

Anti-Virus is the same as it was when everything worked (Norton AV)

I launched a command prompt with administrative rights and ran "wsreset.exe".  The screen flashes over to the store, then crashes back to the start screen.  When returning to the desktop, the following error is found:

I ran system file checker, with administrative rights, and it reported back with no issues:

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-06-05T19:51:55+00:00

    I uninstalled and reinstalled Avast only a couple of weeks ago, so I know that's not the issue.

    I've got both those updates already installed.  My problem started not when I upgraded to 8.1 from 8 but when I installed the 8.1 update.  The Microsoft Tech uninstalled it then reinstalled it but the damage had already been done.

    Good news about my drive...one less thing to worry about.

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  2. Anonymous
    2014-06-05T19:34:52+00:00

    nadia,

    There are indeed compatibility issues between 8.1 and Avast, but these have been rectified by Avast. Check this artilcle to see how to update: http://www.getavast.net/solution-for-windows-8-1-and-avast-compatibility-issues

    Can you also go right click the Start button and go to Programs and Features at the top.

    In the menu which opens, click the link to "View installed updates" and then copy/paste the following two patches into the search field top right: KB2911106 | KB2919394

    If KB2911106 doesn't appear in the list, download it from the following link because it fixed a large number of issues with the Windows Store: http://www.microsoft.com/en-us/download/details.aspx?id=41570

    If you don't have KB2919394 you can download that from here: http://www.microsoft.com/en-us/download/details.aspx?id=41794

    You have to reboot after installing each one.

    Nothing wrong with your hard drive though.

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  3. Anonymous
    2014-06-05T17:23:35+00:00

    Log Name:      Application

    Source:        Microsoft-Windows-Wininit

    Date:          04/06/2014 23:37:17

    Event ID:      1001

    Task Category: None

    Level:         Information

    Keywords:      Classic

    User:          N/A

    Computer:      NadiaLaptop

    Description:

    Checking file system on C:

    The type of the file system is NTFS.

    A disk check has been scheduled.

    Windows will now check the disk.                         

    Stage 1: Examining basic file system structure ...

      412672 file records processed.                                                        

    File verification completed.

      3687 large file records processed.                                   

      0 bad file records processed.                                     

    Stage 2: Examining file name linkage ...

      514692 index entries processed.                                                       

    Index verification completed.

      0 unindexed files scanned.                                        

      0 unindexed files recovered.                                      

    Stage 3: Examining security descriptors ...

    Cleaning up 1439 unused index entries from index $SII of file 0x9.

    Cleaning up 1439 unused index entries from index $SDH of file 0x9.

    Cleaning up 1439 unused security descriptors.

    Security descriptor verification completed.

      51011 data files processed.                                           

    CHKDSK is verifying Usn Journal...

      34702752 USN bytes processed.                                                           

    Usn Journal verification completed.

    Stage 4: Looking for bad clusters in user file data ...

      412656 files processed.                                                               

    File data verification completed.

    Stage 5: Looking for bad, free clusters ...

      202645283 free clusters processed.                                                       

    Free space verification is complete.

    Windows has scanned the file system and found no problems.

    No further action is required.

     954511359 KB total disk space.

     143237108 KB in 252323 files.

        145824 KB in 51012 indexes.

             0 KB in bad sectors.

        547295 KB in use by the system.

         65536 KB occupied by the log file.

     810581132 KB available on disk.

          4096 bytes in each allocation unit.

     238627839 total allocation units on disk.

     202645283 allocation units available on disk.

    Internal Info:

    00 4c 06 00 d1 a0 04 00 2e 8d 08 00 00 00 00 00  .L..............

    43 07 00 00 54 05 00 00 00 00 00 00 00 00 00 00  C...T...........

    Windows has finished checking your disk.

    Please wait while your computer restarts.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />

        <EventID Qualifiers="16384">1001</EventID>

        <Version>0</Version>

        <Level>4</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2014-06-04T22:37:17.000000000Z" />

        <EventRecordID>65002</EventRecordID>

        <Correlation />

        <Execution ProcessID="0" ThreadID="0" />

        <Channel>Application</Channel>

        <Computer>NadiaLaptop</Computer>

        <Security />

      </System>

      <EventData>

        <Data>

    Checking file system on C:

    The type of the file system is NTFS.

    A disk check has been scheduled.

    Windows will now check the disk.                         

    Stage 1: Examining basic file system structure ...

      412672 file records processed.                                                        

    File verification completed.

      3687 large file records processed.                                   

      0 bad file records processed.                                     

    Stage 2: Examining file name linkage ...

      514692 index entries processed.                                                       

    Index verification completed.

      0 unindexed files scanned.                                        

      0 unindexed files recovered.                                      

    Stage 3: Examining security descriptors ...

    Cleaning up 1439 unused index entries from index $SII of file 0x9.

    Cleaning up 1439 unused index entries from index $SDH of file 0x9.

    Cleaning up 1439 unused security descriptors.

    Security descriptor verification completed.

      51011 data files processed.                                           

    CHKDSK is verifying Usn Journal...

      34702752 USN bytes processed.                                                           

    Usn Journal verification completed.

    Stage 4: Looking for bad clusters in user file data ...

      412656 files processed.                                                               

    File data verification completed.

    Stage 5: Looking for bad, free clusters ...

      202645283 free clusters processed.                                                       

    Free space verification is complete.

    Windows has scanned the file system and found no problems.

    No further action is required.

     954511359 KB total disk space.

     143237108 KB in 252323 files.

        145824 KB in 51012 indexes.

             0 KB in bad sectors.

        547295 KB in use by the system.

         65536 KB occupied by the log file.

     810581132 KB available on disk.

          4096 bytes in each allocation unit.

     238627839 total allocation units on disk.

     202645283 allocation units available on disk.

    Internal Info:

    00 4c 06 00 d1 a0 04 00 2e 8d 08 00 00 00 00 00  .L..............

    43 07 00 00 54 05 00 00 00 00 00 00 00 00 00 00  C...T...........

    Windows has finished checking your disk.

    Please wait while your computer restarts.

    </Data>

      </EventData>

    </Event>

    I use Avast and Malwarebytes and I know there are some threads which say Avast could be the culprit but it isn't Avast causing the problem as I have tried opening Store with it disabled and uninstalled and in safe mode.

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  4. Anonymous
    2014-06-05T15:19:04+00:00

    Hi nadia,

    Sorry to hear the bad news.

    I'd like to take a look at the Chkdsk log to see if it found anything, so could you do the following please.

    1. Right click the Start button and go to Event Viewer.
    2. Expand Windows Logs and then click "Application".
    3. Wait for it to populate and then right click "Application" and go to "Find".
    4. Type: Wininit and click "Find Next".

    All the logs are dated and timed, so find the one which relates to running Chkdsk yesterday (there should only be one) which has Wininit in the "Source" column.

    Then right click that and go to Copy followed by Copy Details to Text. This will copy the contents of the log file to the Windows Clipboard.

    Then come back here, right click and choose "Paste".

    Could you also let me know which antivirus you use please.

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  5. Anonymous
    2014-06-05T07:06:01+00:00

    I don't know if CHKDSK found anything but it was on the login screen this morning.  

    Got all excited as I got the following (see the middle lines under 100%),  scannow found nothing, ran WSReset.exe and got the dreaded "purgecaches" message again.

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