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Original Title: Issue with Windows Store.
Split from-
Every time I attempt the reset for the store (Store and other apps routinely crash after the Win 8.1 update). I receive the below error message:
All device drivers are up-to-date (and have not changed since when it did work)
Anti-Virus is the same as it was when everything worked (Norton AV)
I launched a command prompt with administrative rights and ran "wsreset.exe". The screen flashes over to the store, then crashes back to the start screen. When returning to the desktop, the following error is found:
I ran system file checker, with administrative rights, and it reported back with no issues:
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
nadia,
See this site: http://m.kapilarya.com/fix-error-ms-windows-storepurgecaches-while-resetting-app-cache-in-windows-8-8-1
Thanks. Unfortunately, this doesn't work either (tried it again just to be sure). Microsoft Engineer spent hours and tried this and every other fix provided everywhere, ran all sorts of scans, fixes, changed user accounts. Nothing worked :(
I tried this (the two files it says to close in Task Manager weren't showing even after numerous attempts at opening Windows Store) so proceeded to create new Cache folder but still getting the 'PurgeCaches' message when I try 'wsreset'
Christiaan,
Try the solution in this article: http://m.kapilarya.com/fix-windows-store-hangs-or-crashes-in-windows-8-1
What you'll be doing here essentially is recreating the Cache folder which WSreset is failing to clear.
It's worked for a few users as can be seen from these threads (post marked as Answer):
Same problem here, have been trying for almost a week now, also leaving total reinstall as last option as I have about 50 "legacy" applications that I would have to reinstall as well.
