Wsreset error "'ms-windows-store:PurgeCaches'"

Anonymous
2013-11-19T18:34:34+00:00

Original Title: Issue with Windows Store.

Split from-

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/windows-store-keeps-crashing-when-trying-to-update/18e275e0-8d28-448d-9e27-38022f855b32

Every time I attempt the reset for the store (Store and other apps routinely crash after the Win 8.1 update).  I receive the below error message:

All device drivers are up-to-date (and have not changed since when it did work)

Anti-Virus is the same as it was when everything worked (Norton AV)

I launched a command prompt with administrative rights and ran "wsreset.exe".  The screen flashes over to the store, then crashes back to the start screen.  When returning to the desktop, the following error is found:

I ran system file checker, with administrative rights, and it reported back with no issues:

Windows for home | Previous Windows versions | Microsoft Store

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  1. Anonymous
    2014-05-26T21:39:38+00:00

    The RPC Locator is just there for compatibility purposes and doesn't have any function in 8.1

    I know you're still getting the error, but have you tried downloading somethng from the Store? It would be interesting to know what error messages (if any) appear when you do that.

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  2. Anonymous
    2014-05-26T21:10:18+00:00

    RPC was showing as automatic and running.  There was also RPC Locator underneath that but showing as manual and stopped.

    Ran the command but still getting PurgeCache message.

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  3. Anonymous
    2014-05-26T20:53:31+00:00

    nadia,

    Can you try doing the following please.

    • Hit Windows key + R to open the Run command, type (or copy/paste) services.msc and click OK. This will open the Windows Services Management Console.
    • Click any service and then hit the letter R to take you to services which start with that letter and then double click Remote Procedure Call (you can also scroll down to it if you prefer).
    • It should be listed as "Automatic" and it should show as "Running" as shown in the screenshot.

    • If it says "Stopped", click the Start button.
    • Close the Services console and then right click the Start button and go to "Command Prompt (Admin)".
    • Copy/paste the following command and hit Enter:

    Powershell –ExecutionPolicy Unrestricted Add-AppxPackage –DisableDevelopmentMode –Register $Env:SystemRoot\WinStore\AppxManifest.xml

    This will re-register the Windows Store and all its components.

    Then try running WSReset.exe again. I suggest though that you type it like I've written it and not as wsreset.exe

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  4. Anonymous
    2014-05-26T20:00:10+00:00

    Unfortunately, even though it executed the command successfully, store still won't open and I still get the PurgeCaches message when I run wsreset.

    Thank you for all your help though in trying to source another fix.

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  5. Anonymous
    2014-05-26T19:16:48+00:00

    nadia,

    I hadn't actually tested it myself and wasn't aware of what the zip file contained.

    But I've just downloaded it to my own machine now and can see what the problem is. The zip file contains two folders called 32 bit and 64 bit along with a text file with the release notes.

    This means that when you run the command, Windows can't find the SetACL.exe file because it's contained in a folder. Here's a screenshot of it.

    So all you need to do here is to move it out of its folder into the System32 folder and then run the command again.

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