Wsreset error "'ms-windows-store:PurgeCaches'"

Anonymous
2013-11-19T18:34:34+00:00

Original Title: Issue with Windows Store.

Split from-

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/windows-store-keeps-crashing-when-trying-to-update/18e275e0-8d28-448d-9e27-38022f855b32

Every time I attempt the reset for the store (Store and other apps routinely crash after the Win 8.1 update).  I receive the below error message:

All device drivers are up-to-date (and have not changed since when it did work)

Anti-Virus is the same as it was when everything worked (Norton AV)

I launched a command prompt with administrative rights and ran "wsreset.exe".  The screen flashes over to the store, then crashes back to the start screen.  When returning to the desktop, the following error is found:

I ran system file checker, with administrative rights, and it reported back with no issues:

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-11-21T23:43:10+00:00

    yeah, still have the same issue...

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  2. Anonymous
    2015-01-21T13:14:39+00:00

    As you can see from my previous threads, I tried everything possible but nothing worked.  I had to reinstall windows 8 to solve the problem.

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  3. Anonymous
    2014-05-25T19:48:30+00:00

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  4. Anonymous
    2014-05-25T19:28:30+00:00

    I tried this (the two files it says to close in Task Manager weren't showing even after numerous attempts at opening Windows Store) so proceeded to create new Cache folder but still getting the 'PurgeCaches' message when I try 'wsreset'

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  5. Anonymous
    2014-05-25T18:22:25+00:00

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