Sculpt Ergonomic Keyboard - Capital "C" not working.

Anonymous
2014-01-24T07:10:49+00:00

I have had this desktop set for about 4-6 months.

It works great. The only problem is that the letter "C" can not be capitalized with either the left or right shift key.

The only way that I can get a capital "C" is to use the CapsLock key, and then it will type a capital "C".

It does not appear to be a hardware issue, it almost acts like a software/firmware issue.

I am running Windows 7 Enterprise 64 bit version.

I have switched this keyboard to a different computer with the same symptoms.

I would love to hear your thoughts.

Thanks for your time.

Bill Wilson

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-03-21T13:04:51+00:00

Hi,

I had the same problem.

Neither updating the software of removing the battery did work for me.

However, after a while I figured out that one of the function keys (F2) was tilted. I fixed that and now it works.

Actually you can reproduce the problem. Press down a function key and try typing. Everything works except for capital c.

Hope that helps

Best

Konstantin

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Anonymous
2014-03-07T00:52:26+00:00

Update: I did update the software but no change. Called Microsoft to get a replacement and had to pop the batteries out to get the product ID # to process the replacement. Would you believe once I did that and put them back in, it started working? Seriously, I used it all day with no issues.

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  1. Anonymous
    2014-03-27T06:50:52+00:00

    That is so crazy, that was literally my issue as well!  Cannot believe how wild that is.  But SO weird that all of us are having the same issue with the letter C, and it's so incredibly recent as well.  I'm still going to give Microsoft a call, this can't be something normal.

    Thanks so much!

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  2. Anonymous
    2014-03-26T22:19:41+00:00

    Thanks Konstantin, I did not even notice the F2 until you mentioned it. There is definitely a problem with these keyboards and the function keys sticking.

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  3. Anonymous
    2014-03-21T13:10:13+00:00

    Thank you for the update, Konstantin.

    Please do not hesitate to contact us if you have further questions. We will be glad to assist you.

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