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I have had this desktop set for about 4-6 months.
It works great. The only problem is that the letter "C" can not be capitalized with either the left or right shift key.
The only way that I can get a capital "C" is to use the CapsLock key, and then it will type a capital "C".
It does not appear to be a hardware issue, it almost acts like a software/firmware issue.
I am running Windows 7 Enterprise 64 bit version.
I have switched this keyboard to a different computer with the same symptoms.
I would love to hear your thoughts.
Thanks for your time.
Bill Wilson
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
I had the same problem.
Neither updating the software of removing the battery did work for me.
However, after a while I figured out that one of the function keys (F2) was tilted. I fixed that and now it works.
Actually you can reproduce the problem. Press down a function key and try typing. Everything works except for capital c.
Hope that helps
Best
Konstantin
Update: I did update the software but no change. Called Microsoft to get a replacement and had to pop the batteries out to get the product ID # to process the replacement. Would you believe once I did that and put them back in, it started working? Seriously, I used it all day with no issues.
Wow... this was my exact problem and solution. What a quirky problem. Thank you Konstantin!!! I'm so glad I found your response, and wasn't sucked down the rabbit hole of trying to fix "corrupted" software.
Brilliant! Thank you so much for that fix!
THANK YOU THANK YOU! I had this problem all morning and had no idea what had happened. My kids are always pressing buttons and putting electronic devices into modes I can't figure out, so I thought they had done something. Turned out my F5 key was stuck down after I wiped the keyboard clean. It's strange that it only affected shifted versions of some keys. Oh well, at least I figured it out thanks to your experience.
