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I have had this desktop set for about 4-6 months.
It works great. The only problem is that the letter "C" can not be capitalized with either the left or right shift key.
The only way that I can get a capital "C" is to use the CapsLock key, and then it will type a capital "C".
It does not appear to be a hardware issue, it almost acts like a software/firmware issue.
I am running Windows 7 Enterprise 64 bit version.
I have switched this keyboard to a different computer with the same symptoms.
I would love to hear your thoughts.
Thanks for your time.
Bill Wilson
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
I had the same problem.
Neither updating the software of removing the battery did work for me.
However, after a while I figured out that one of the function keys (F2) was tilted. I fixed that and now it works.
Actually you can reproduce the problem. Press down a function key and try typing. Everything works except for capital c.
Hope that helps
Best
Konstantin
Update: I did update the software but no change. Called Microsoft to get a replacement and had to pop the batteries out to get the product ID # to process the replacement. Would you believe once I did that and put them back in, it started working? Seriously, I used it all day with no issues.
I had same problem. After I replaced batteries everithing was ok. Shift C works now.
For me, the C is still a problem. But I can reproduce it all the time. My F keys are not stuck. I have tried it on three different sculpt keyboards (One just sent to me from MS for this problem) , and two different computers, latest software etc. I am convinced it is a hardware problem.
For me to replicate it is easy. If you have this keyboard, you should try too. SIMPLY type the letters E then C while holding down the shift key. Do it quickly like you are touch typing. Here is my result:
EC Ec Ec Ec Ec Ec Ec Ec Ec EC Ec Ec Ec EC
other words that will fail (As I typed them):
CONNEcT
CONNEcTION
CONNEcT
PERFECT
PERFEcT
PERFECT
PERFEcT
CONNEcT
CONNEcT
PERFEcTION
With caps lock on:
EC EC EC EC EC EC EC EC EC EC EC EC EC EC
fine.
Being a software programmer who is on his keyboard 24x7, I love this keyboard and the quickness and shape. But lets hope I am not writing software that will program your pacemaker and the keyboard sends a 'c' instead of a 'C' that I typed.
MS, can you please fix an otherwise perfect keyboard?
Scott
Hi,
I had the same problem.
Neither updating the software of removing the battery did work for me.
However, after a while I figured out that one of the function keys (F2) was tilted. I fixed that and now it works.
Actually you can reproduce the problem. Press down a function key and try typing. Everything works except for capital c.
Hope that helps
Best
Konstantin
Thanks for the heads-up on the F2 function key. Exactly what my issue turned out to be and now the C is working!! Thanks Konstantin!
