USB port malfunctioning, always says "USB Device not recognized"

Anonymous
2014-07-15T05:39:18+00:00

I have a samsung laptop, model number NP350E7C-A01US. Every time I insert anything into one of my four USB ports, I get the error: "USB Device not recognized".

You can see the laptop here: https://www.samsung.com/us/support/owners/product/NP350E7C-A01US

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-07-17T21:50:23+00:00

    Post the CBS.log file to a onedrive public folder. The ram is a user removable device through a panel in the back of the laptop so it should hurt the Warrenty but if you have one contact them and tell them you are having issues that are probably caused by ram or the cpu. Just to make a note of it with them

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  2. Anonymous
    2014-07-18T19:28:49+00:00

    I spoke with them and they told me they understood, but it would still void my warrenty. I really do not want to do this. 

    Here is my CBS.lg file: https://onedrive.live.com/redir?resid=C8ED24747F2675B2!159&authkey=!ADE8ZjZbrNHhkwk&ithint=file%2c.log

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  3. Anonymous
    2014-07-19T02:09:01+00:00

    It isn't a must. Did they say anything about how to get new RAM under Warrenty?

    It is funny that they said that because if they send you new ram the ask you if you want to put it in. But every company is different.

    While I do the CBS logs can you View reliability history and see what it looks like?

    Do you have and language packs installed?

    I read the CBS.log and it looked like it had a update started by user many times in the same time stamp, all the way down to the second. Any clue why?

    Did you post a question on TechNet? I asked one for you regarding the cbs.log because there are some things I need to understand about reading them anyway.

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  4. Anonymous
    2014-07-19T05:18:10+00:00

    Have you seen the tool mentioned in the first link?  Can you use at all?

    USBDeview

    http://www.nirsoft.net/utils/usb_devices_view.html

    USB Device Troubleshooting

    http://www.5starsupport.com/faq/usb-faq.htm

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  5. Anonymous
    2014-07-19T19:28:25+00:00

    TechNet hasn't gotten back yet but I was looking through it last night and I noticed this error repeating a few times

    2014-07-18 13:43:40, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805- CBS_E_INVALID_PACKAGE]

    It means The package is not valid. Only ones from Microsoft can be installed. But it doesn't say what package it is referring to

    There is another log   - c:\WindowsUpdate.log  -  Search in that log for the word FATEL it should like this 2006-08-28 09:17:03:927 1100 e00 Handler FATAL: CBS called Error with 0x800f081e if you have any post it here or you can just post the whole log in onedrive.

    c:\WindowsUpdate.log

    I would look at windows update to see if any updates are missing. You may want to make a systems image or you system using File History > Create System image

    Then Make sure you have recovery media. Once you have all your data and a copy of your system try uninstalling the major updates to windows and the reinstall it. Pretty sure it is kb2919355

    If you have windows 8.1 recovery media I would try a refresh your pc http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

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