USB port malfunctioning, always says "USB Device not recognized"

Anonymous
2014-07-15T05:39:18+00:00

I have a samsung laptop, model number NP350E7C-A01US. Every time I insert anything into one of my four USB ports, I get the error: "USB Device not recognized".

You can see the laptop here: https://www.samsung.com/us/support/owners/product/NP350E7C-A01US

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-07-16T06:04:02+00:00

    This did not work.

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  2. Anonymous
    2014-07-16T06:26:20+00:00

    Have you tried my earlier suggestion of uninstalling the USB root hubs from within Device Manager, rebooting, and allowing Windows to rediscover them?

    https://www.google.com.au/search?q=device+descriptor+request+failed+windows+8&sourceid=ie7&rls=com.microsoft:en-AU:IE-Address&ie=&oe=&gfe_rd=cr&ei=9RrGU_brHaeN8Qew8oDoAw&gws_rd=ssl

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  3. Anonymous
    2014-07-16T06:44:53+00:00

    Chirs,

    Did you find anything in the Event Logs?

    Linney,

    Here is a link to his past issues that were solved so you have some background. http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/windows-8-64-bit-i7-laptop-with-8gb-of-ram-lagging/86fe08e3-9e10-4a68-84e0-2b5248696c34?page=10&tm=1405492284071

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  4. Anonymous
    2014-07-16T18:11:58+00:00

    I installed the update package and restarted, but I still receive the same error.

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  5. Anonymous
    2014-07-16T18:12:21+00:00

    Yes I did, that was the first thing I did.

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