USB port malfunctioning, always says "USB Device not recognized"

Anonymous
2014-07-15T05:39:18+00:00

I have a samsung laptop, model number NP350E7C-A01US. Every time I insert anything into one of my four USB ports, I get the error: "USB Device not recognized".

You can see the laptop here: https://www.samsung.com/us/support/owners/product/NP350E7C-A01US

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-07-17T01:08:48+00:00

    Yeah I meant before you show hidden items. But I don't think it is necessary.

    First run this WinKey + W >  Diagnose your computer memory problems. It may run for a while so find a movie. I don't know how long it will take it may be fast.

    If those come back good try this if not then let me know what it says.

    Try this and let me know if any of those issues are fixed. Take all but one stick of RAM out and see if you can open those programs or use the USB port. If no to all then swap out the one left for a new one. Different one :)

    If that exception code is referring to the link bellow and with all the other issues your RAM could be the cause. The CPU can also cause these random issues. Were you able to update the chipset for the CPU?

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff560192(v=vs.85).aspx

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  2. Anonymous
    2014-07-17T01:00:51+00:00

    When it says service name, what is the name of the service?

    I don't see any changes to your previous post.

    And yeah, I'd say it could be the error to fix the USB too because as I was looking through the Event Log, that error has been there since January, and with the other one. 

    Well, I can't even find the 2nd CLSID. This is what I see: 

    What exactly would you like me to ask them?

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  3. Anonymous
    2014-07-17T00:41:46+00:00

    Yeah I know I did it before because it listed every instance of that error. The Speech is a MS thing not sure what.

    I added some stuff on to the last post. Double check you may have missed it because I just did it.

    Also,

    This error could be the issue we need to fix the USB.  

    Log Name:      System

    Source:        Microsoft-Windows-DistributedCOM

    Date:          7/16/2014 1:12:13 AM

    Event ID:      10016

    Here is the older article about it http://support.microsoft.com/kb/899965/en-us This also points to a registry issue which would fit the other issues.

    I would follow that article to see if the regedit they have works for yours but make sure you can reverse it since it was for XP. There maybe an article for 8 somewhere. Just haven't found it

    You may want to post that error in a new thread to see if someone can give you an exact fix. I would post it here too, http://social.technet.microsoft.com/Forums/en-US/home They are the systems experts. That is all the do.

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  4. Anonymous
    2014-07-17T00:31:24+00:00

    Haha, way ahead of you. I unchecked that option yesterday when researching this issue. No effect unforunately. 

    I'm not completely sure what you mean by a before and after. Do you mean before I click on show hidden devices and then after I click on it? Or before i plug it in screenshot, and then screenshot after?

    I'll do the 2nd option I listed.

    Before:

    After: 

    Also, here is something random that I just saw, I don't have the slightest clue what this is:

    You know what, I think I'm going to let you in on another problem I can't seem to fix while you are here. This program USED to work perfectly, but then I stopped using it. But now, ever since like 4 months ago, it literally won't run. It crashes every time, but it never used to. I can't figure out why. First it says there is a .dll missing, so I get the dll and put it places and etc. Then it gives me some error, something about an endpoint and in a dynamic library. i might have a screenshot, let me see....I can't seem to find it, but I found another error: 

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  5. Anonymous
    2014-07-17T00:15:15+00:00

    Our computers must have some sort of cybernetic link. My computer must have informed your computer about its situation and now your computer must want to join in. Technology is a blast!

    The total power avavilable was 500 mA per port.

    I think i'll just uninstall Daemon tools, I can do the same thing it does with winrar...sort of lol.

    Actually, yesterday I changed it so windows update gets updates for all my products.

    I have absolutely nothing in that folder except another folder called "Speech" with 3 XML files inside, very werid.

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