USB port malfunctioning, always says "USB Device not recognized"

Anonymous
2014-07-15T05:39:18+00:00

I have a samsung laptop, model number NP350E7C-A01US. Every time I insert anything into one of my four USB ports, I get the error: "USB Device not recognized".

You can see the laptop here: https://www.samsung.com/us/support/owners/product/NP350E7C-A01US

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-07-16T19:56:33+00:00

    Well, it detected that my brightness was too high and lowered it LOL.

    Here are the details of the sptd error: 

    Log Name:      System

    Source:        sptd

    Date:          7/16/2014 1:54:07 PM

    Event ID:      4

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      ChristophersPC

    Description:

    Driver detected an internal error in its data structures for .

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="sptd" />

        <EventID Qualifiers="49156">4</EventID>

        <Level>2</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2014-07-16T17:54:07.983131200Z" />

        <EventRecordID>39231</EventRecordID>

        <Channel>System</Channel>

        <Computer>ChristophersPC</Computer>

        <Security />

      </System>

      <EventData>

        <Data>

        </Data>

        <Binary>000000000100000000000000040004C0FD0000000000000000000000000000000000000000000000</Binary>

      </EventData>

    </Event>

    Maybe I should just go hunting for these errors and post them all here, I have a lot of them in my event log, I'm not sure if that is normal.

    Here is another error:

    Log Name:      System

    Source:        Microsoft-Windows-DistributedCOM

    Date:          7/16/2014 1:12:13 AM

    Event ID:      10016

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          ChristophersPC\Christopher

    Computer:      ChristophersPC

    Description:

    The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 

    {7022A3B3-D004-4F52-AF11-E9E987FEE25F}

     and APPID 

    {ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}

     to the user ChristophersPC\Christopher SID (S-1-5-21-2541327983-389364735-1342229692-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

        <EventID Qualifiers="0">10016</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8080000000000000</Keywords>

        <TimeCreated SystemTime="2014-07-16T05:12:13.613459900Z" />

        <EventRecordID>39143</EventRecordID>

        <Correlation />

        <Execution ProcessID="880" ThreadID="932" />

        <Channel>System</Channel>

        <Computer>ChristophersPC</Computer>

        <Security UserID="S-1-5-21-2541327983-389364735-1342229692-1001" />

      </System>

      <EventData>

        <Data Name="param1">application-specific</Data>

        <Data Name="param2">Local</Data>

        <Data Name="param3">Launch</Data>

        <Data Name="param4">{7022A3B3-D004-4F52-AF11-E9E987FEE25F}</Data>

        <Data Name="param5">{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}</Data>

        <Data Name="param6">ChristophersPC</Data>

        <Data Name="param7">Christopher</Data>

        <Data Name="param8">S-1-5-21-2541327983-389364735-1342229692-1001</Data>

        <Data Name="param9">LocalHost (Using LRPC)</Data>

        <Data Name="param10">Unavailable</Data>

        <Data Name="param11">Unavailable</Data>

      </EventData>

    </Event>

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  2. Anonymous
    2014-07-16T19:50:36+00:00

    Haha yeah, the issues I've been having with this computer have almost been as bad as when I got my Droid Bionic in 2011 :P

    Do you know what Teamviewer is? That is what I usually use. I trust you haha. How do you get offical MSFT support anyways?

    And yeah, I checked the power, it said it was self-powered, for both USB Root Hubs.

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  3. Anonymous
    2014-07-16T19:40:05+00:00

    What you are seeing is most likely related to this http://www.intel.com/cd/channel/reseller/asmo-na/eng/203838.htm

    Try running the Power Troubleshooter winkey + W > Troubleshooting > under system is improve power and maybe some more. But it will make you computer more efficient so it may change sleep times to shorter periods

    I have those all over my event viewer. They are a power saving feature. Since you have a laptop it will be more frequent then a desktop. If you are still noticing a speed issue you may want to investigate it further but otherwise it isn't an issue in my opinion. I am guessing that is doing it on an idle timer during a sleep time or inactivity. If you put the PC to sleep and wake it up there will probably be one saying it changed the speed lower and one saying it moved it up.

    You could change the power plan to high and it will stop but then you will just waste power and create heat.

    Edited---

    After a little research I found SPTD error can be caused by alcohol 120 or other drive emulators. Try uninstalling it if you have it to see if it goes away


    Can you right click the sptd Error in the first event log picture and right click it and copy > copt as text and paste it here.

    BTW if you get an error and want to see all of the related errors you can right click and view all instances of that error.

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  4. Anonymous
    2014-07-16T19:23:27+00:00

    Lol I have been wanting to break out in uncontrollable laughter over the last month with your issues. Not because I think you are funny but every time we fix something another issue is instantly there like the computer is tired of being used.

    Good thing you didn't take it into a repair shop you would have though they were breaking everything. There is a way to remotely help out but not from there. Since this is a community and not an official MSFT support you never know who is on the other end.

    The feature is found in Allow Remote Assistance invitations to be sent from this computerbut I think it is against the community rules since they will block out email like this ******@blah.com

    Did you look at the power for the USB port. I will look at these to see what I find in a few mins.

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  5. Anonymous
    2014-07-16T19:09:08+00:00

    Actually this laptop is pretty much plugged into the charger 24-7, so I don't think that is the issue. Speaking of issues, I have another wonderful issue to share. Take a look:

    This computer just won't give in lol.

    Here is another thing that might be a problem: 

    Also, my computer has hung on me twice in the past day, I'm not sure why. I think this might have been one of the times, but I can't be sure: 

    Are you allowed to remotely connect to my computer? I think it might be easier that way.

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