USB port malfunctioning, always says "USB Device not recognized"

Anonymous
2014-07-15T05:39:18+00:00

I have a samsung laptop, model number NP350E7C-A01US. Every time I insert anything into one of my four USB ports, I get the error: "USB Device not recognized".

You can see the laptop here: https://www.samsung.com/us/support/owners/product/NP350E7C-A01US

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-07-17T00:09:16+00:00

    The first error

    Log Name:      System

    Source:        Service Control Manager

    Date:          7/16/2014 1:11:06 AM

    Event ID:      7000

    Task Category: None

    Level:         Error

    Keywords:      Classic

    This is an older version of windows but maybe it will help

    http://support.microsoft.com/kb/933757/en-us

    If you go into all of the USB devices in device manager can you go to the power management and turn off the option to allow the computer to disable the device.

    Also in the device manager do you see more USB hubs if you go to View > show hidden devices?

    Get a screen shot of before and after I am curious if a USB is turned off for some reasaon

    And Here is a more deatailed troubleshooting method let me know if you need help with it

    http://technet.microsoft.com/en-us/library/cc756344(v=WS.10).aspx

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  2. Anonymous
    2014-07-16T23:57:09+00:00

    Funny now I can't do it. Ill have to look around and see how I did it before.

    What was the power total power available and power used in the USB hub. It might only list both if the hub is in use,

    Daemon tools could cause that. I would try updating it. If you don't need it go ahead and uninstall it. You can always install it if you need it. And it could be causing the error. After you uninstall restart then update the USB Drivers.

    Make sure windows update is set to get updates for all products then run an update check and install all the current ones if you don't have them and the optional ones. Of course you can ignore the programs like bing bar if you want

    Check you startup programs in task manager and see if there are any programs that start that don't need too.

    It looks like there is a USB failure because a driver fails to load. It says ROOT\SYSTEM\0004

    Do you have anything in c:\windows\system\0004 ? Drivers are usually stored in c:\windows\system32\drivers so that is interesting but I am not an expert on that subject so that could be normal

    EDITed-- HA HA! That is a Daemon tools driver. I am an idiot. Guess posting something makes me smarter for a few seconds.

    Still looking around let me know the answers to those questions and I will get back to you when I figure more out.

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  3. Anonymous
    2014-07-16T20:27:51+00:00

    Btw I don't see the option to view all instances of the error.

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  4. Anonymous
    2014-07-16T20:13:50+00:00

    One thing that I thought I would tell you is that I can't recall a time when that USB port worked. I literally can't recall a time. It has been like this for many months.\

    I'm not even sure what alcohol 120 is. After doing a search on my computer for it, 1 file came up titled "element_main". Should I uninstall Daemon Tools Pro?

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  5. Anonymous
    2014-07-16T20:04:57+00:00

    Here are some more: 

    Log Name:      System

    Source:        Service Control Manager

    Date:          7/16/2014 1:11:06 AM

    Event ID:      7000

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      ChristophersPC

    Description:

    The KmxCF service failed to start due to the following error: 

    The system cannot find the file specified.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

        <EventID Qualifiers="49152">7000</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8080000000000000</Keywords>

        <TimeCreated SystemTime="2014-07-16T05:11:06.221764900Z" />

        <EventRecordID>39132</EventRecordID>

        <Correlation />

        <Execution ProcessID="760" ThreadID="764" />

        <Channel>System</Channel>

        <Computer>ChristophersPC</Computer>

        <Security />

      </System>

      <EventData>

        <Data Name="param1">KmxCF</Data>

        <Data Name="param2">%%2</Data>

        <Binary>4B006D007800430046000000</Binary>

      </EventData>

    </Event>

    I get this one a lot:

    Log Name:      System

    Source:        Microsoft-Windows-Kernel-PnP

    Date:          7/16/2014 1:10:39 AM

    Event ID:      219

    Task Category: (212)

    Level:         Warning

    Keywords:      

    User:          SYSTEM

    Computer:      ChristophersPC

    Description:

    The driver \Driver\BTATH_BUS failed to load for the device ROOT\SYSTEM\0004.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />

        <EventID>219</EventID>

        <Version>0</Version>

        <Level>3</Level>

        <Task>212</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8000000000000000</Keywords>

        <TimeCreated SystemTime="2014-07-16T05:10:39.474891900Z" />

        <EventRecordID>39123</EventRecordID>

        <Correlation />

        <Execution ProcessID="4" ThreadID="228" />

        <Channel>System</Channel>

        <Computer>ChristophersPC</Computer>

        <Security UserID="S-1-5-18" />

      </System>

      <EventData>

        <Data Name="DriverNameLength">16</Data>

        <Data Name="DriverName">ROOT\SYSTEM\0004</Data>

        <Data Name="Status">3221226092</Data>

        <Data Name="FailureNameLength">17</Data>

        <Data Name="FailureName">\Driver\BTATH_BUS</Data>

        <Data Name="Version">0</Data>

      </EventData>

    </Event>

    There is a ton of errors in there from Service Control Manager.

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