My BlueTooth disappearance on windows 8.1 :O

Anonymous
2013-11-16T16:21:47+00:00

I have a Toshiba Satellite C50-A172 and Bluetooth acpi chipset

When I had upgraded from Win 8 to Win 8.1 pro

Bluetooth File Transfer used to work alright on Windows 8, but now, I can't even see a 'Bluetooth' option anywhere. NO WHERE AT ALL. I've searched the net for this so much but no real ******* help. 

I've typed 'Bluetooth' in the search-box. Nothing related to it, anywhere. Nothing showing up about it in the search. 

There is no Bluetooth option in Settings>PC & Devices or anywhere in Settings. 

Checked Device Manager and under System Devices and show Hidden drivers , I couldn't find 'Bluetooth ACPI' listed. The drivers are up to date, it says. 

What am I supposed to do To get work bluetooth again

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-01-24T00:52:12+00:00

Hi Mohamed,

Follow these steps and check if it helps.

a. Press Windows Logo + R and type services.msc and press Enter

b. Now find Bluetooth Support Service and double click on it

c. Now, click on Log On tab.

d. In the This account text box, type NT AUTHORITY\LocalService

e.Set both Password fields blank,

f. Click Apply and then OK.

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Anonymous
2013-11-17T13:51:44+00:00

Hi Mohammed,

I would suggest you to follow these methods and check if it helps.

Method 1:

Updated drivers might be available through Windows Update. When you check Windows Update, click View available updates to see if an updated driver is available for your device.

Refer:

Keep your PC up to date with Windows Update

http://windows.microsoft.com/en-US/windows-8/windows-update#1TC=t1

Method 2: If that does not help, I would you check if Bluetooth Support service is started.

a. Press Windows key + R, type services.msc and press OK.

b. Now, find Bluetooth Support Serviceand start it and set it as Automatic.

Method 3:

I would suggest you to download and install the latest Bluetooth drivers from manufacturer's website and check if it helps.

http://support.toshiba.com/support/driversResults?freeText=c50-a172

Let us know if it helps. If the issue persists, please reply, we will be glad to assist you further.

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Anonymous
2015-05-10T00:56:23+00:00

Hi Nadim,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

What is the make and model of the computer?

Method 1:

Run the Hardware and devices troubleshooter to troubleshoot the device:

a. Press Windows key to launch the Start screen.

b. Type “Troubleshooting” without quotes and click on Troubleshooting.

c. In the new window, click View all on the left pane.

d. In the list of options, click on **Hardware and devices.**e. Click Next and follow the on-screen instructions.

If the issue persist try Method 2

Method 2: Roll back the driver and check if it helps.

You may try the steps below to roll back driver.

1. Right click Start

2. Open Device Manager

3. Locate and double-click the hardware device whose driver you need to rollback

4. In the properties dialog box, click the Roll Back Driver button

5. Click Yes when you are asked, “Are you sure you would like to roll back to the previously installed driver software?”

6. Restart Windows after the previously installed driver is reinstalled

Note: You can roll back only to the previously installed driver and not to the drivers installed before it.

Also Refer to the following Microsoft help article and check if it helps.

http://windows.microsoft.com/en-gb/windows-8/why-isnt-windows-finding-device

Keep us posted on the status of the issue and I’ll be glad to assist you further.

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Anonymous
2014-06-11T06:37:30+00:00

Hi,

 I would suggest you to run the troubleshooter and check.

a: Press Windows logo + W to open the search box.

 b: Type troubleshooting, hit enter.

 c: Now click Hardware and sound.

 d: Now click Hardware and devices and then click Next.

Check if you are able to connect. Also refer this thread.

http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/bluetooth-file-transfer-problem-fsquirtexe-on-win/1ef0d68b-6f5e-42d9-819b-50d05d2a703d

Thanks and regards

John

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  1. Anonymous
    2014-12-27T10:58:06+00:00

    Hi Mithun,

    Thank you for posting your query in Microsoft community.

    Based on the issue description, I understand that when you tried to change the Bluetooth Support Service logon user to NT AUTHORITY\LocalService  with blank password it revert back with filled password fields.

    First, I would also suggest you to start the Bluetooth service and set it to Automatic:

    a.     Go to the Start screen.

    b.    Type “Services.msc” without quotes and press Enter.

    c.     Right click on Bluetooth support service and click on Properties.

    d.    Set the Startup type as Automatic and then click Start under Service status.

    e.    Click on OK.

    If the issue persists, try updating the device’s driver:

    1. Check Windows Update for driver updates..

    a. Swipe in from the right to bring up the charms, and select Settings.

    b. Tap or click Change PC Settings.

    c. Select Update and recovery, then select Windows Update.

    d. Select Check for updates. Make sure to look at the Optional updates in the results.

    2. Check the device manufacturer’s site for updated drivers.

    3. Check the radio manufacturer’s site for updates. To determine what make and model of Bluetooth radio you have:

    a. Swipe in from the right to bring up the charms and select Search, and search for device manager. Open Device Manager from the search results.

    b. In Device Manager, expand Bluetooth, and look for a device with a name starting with Broadcom, Intel, or Qualcomm Atheros (these are the major radio manufacturers). Check the website of your radio manufacturer for driver updates.

    c. If you don’t see one of these manufacturers, but instead see Generic Bluetooth Adapter:

    i. Press-and-hold or right-click on Generic Bluetooth Adapter, and select Properties

    ii. Select the Advanced tab.

    iii. Note the number next to Manufacturer ID.

    iv. Find that manufacturer ID on this page: https://www.bluetooth.org/en-us/specification/assigned-numbers/company-identifiers  (Common ones will be 2 = Intel, 15 = Broadcom, 69 = Atheros)

    4. Once you have updated your Bluetooth drivers, please try using your device again. In many cases, updating to the latest drivers will resolve the issue. In some instances, you may need to un-pair and re-pair the device from the Bluetooth settings (from the Settings charm, select Change PC Settings, and then select Bluetooth) to completely fix the issue.

    Hope this information helps, please reply with the status of the issue for further assistance.

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