Windows 7 Update fails with error code C000000D - Windows Update encountered an unknown error

Anonymous
2014-08-05T15:18:32+00:00

I tried running windows update from the action center today and now get this error message.   Last successful update was a couple of weeks ago. Rebooting the computer makes no difference. I have run the windows update troubleshooter found on the update error window available under the "Get help with this error" link and it says that it fixed two problems (Service registration is missing or corrupt - Fixed,  Problems installing recent updates - Fixed) but windows update still refuses to run.  The troubleshooter did return one puzzling piece of information; it said  "Windows Version: 6.1, Architecture: amd64" when in fact Windows, when asked, will say that it is a "Intel Core i7-2600k" (3.4GHz quad core sandy bridge to be specific).

Are there any suggestions how I might troubleshoot or fix the update failure?

In the WUDiagTempFolder\windowsupdate.log file I did find this section that referred to this error:

2014-08-03    19:21:53:067    1184    2208    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]

2014-08-03    19:21:53:067    1184    2208    Agent    *********

2014-08-03    19:21:53:067    1184    2208    Agent      * Online = Yes; Ignore download priority = No

2014-08-03    19:21:53:067    1184    2208    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"

2014-08-03    19:21:53:067    1184    2208    Agent      * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service

2014-08-03    19:21:53:067    1184    2208    Agent      * Search Scope = {Machine}

2014-08-03    19:21:53:069    1184    2208    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab with dwProvFlags 0x00000080:

2014-08-03    19:22:13:089    1184    2208    Misc     Microsoft signed: NA

2014-08-03    19:22:13:113    1184    2208    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMPE82E.tmp with dwProvFlags 0x00000080:

2014-08-03    19:22:28:138    1184    2208    Misc    FATAL: Error: 0xc000000d when verifying trust for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMPE82E.tmp

2014-08-03    19:22:28:138    1184    2208    Misc    WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMPE82E.tmp are not trusted: Error 0xc000000d

2014-08-03    19:22:28:138    1184    2208    WuRedir    FATAL: Quorum check failed: c000000d

2014-08-03    19:22:35:522    1184    2208    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194

2014-08-03    19:22:35:522    1184    2208    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194

2014-08-03    19:22:35:522    1184    2208    Misc    WARNING: DownloadFileInternal failed for http://ds.download.windowsupdate.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80190194

2014-08-03    19:22:42:807    1184    2208    Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194

2014-08-03    19:22:42:807    1184    2208    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194

2014-08-03    19:22:42:807    1184    2208    Misc    WARNING: DownloadFileInternal failed for http://download.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80190194

2014-08-03    19:22:50:247    1184    2208    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:

2014-08-03    19:22:50:262    1184    2208    Misc     Microsoft signed: NA

2014-08-03    19:22:50:263    1184    2208    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab with dwProvFlags 0x00000080:

2014-08-03    19:22:50:267    1184    2208    Misc     Microsoft signed: NA

2014-08-03    19:22:50:270    1184    2208    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP7947.tmp with dwProvFlags 0x00000080:

2014-08-03    19:22:50:276    1184    2208    Misc    FATAL: Error: 0xc000000d when verifying trust for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP7947.tmp

2014-08-03    19:22:50:276    1184    2208    Misc    WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP7947.tmp are not trusted: Error 0xc000000d

2014-08-03    19:22:50:276    1184    2208    WuRedir    FATAL: Quorum check failed: c000000d

2014-08-03    19:22:50:277    1184    2208    Agent    WARNING: Failed to obtain the authorization cab URLs, hr=0xc000000d

2014-08-03    19:22:50:277    1184    2208    Agent      * WARNING: Online service registration/service ID resolution failed, hr=0xC000000D

2014-08-03    19:22:50:277    1184    2208    Agent      * WARNING: Exit code = 0xC000000D

2014-08-03    19:22:50:277    1184    2208    Agent    *********

2014-08-03    19:22:50:277    1184    2208    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]

It looks like a file is not trusted by the machine.  How might this be fixed?

Windows for home | Previous Windows versions | Windows update

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Answer accepted by question author
Anonymous
2014-08-14T22:20:32+00:00

In the end I just rolled the system back to a restore point that corresponded with the last successful Microsoft Update and that fixed whatever was causing the problem. New updates load fine now.

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  1. Anonymous
    2014-09-06T01:54:55+00:00

    I've  re-installed same version of Entrust and seems like Windows Update continue to work.

    I find my issue closed.

    George

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  2. Anonymous
    2014-09-06T02:09:46+00:00

    Hello,

    I have the bsame problem and I un-install the Entrust.

    Then I can install and search the windows update.

    But after re-install the Entrust and restart OS, it occurs the same problem.

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  3. Anonymous
    2014-09-06T12:21:15+00:00

    Hello Yamato,

    Yes, I do confirm that re-starting my computer brought the problem back.

    Now I have to wait when this will be fixed by MS or Entrust. For now, I plan to keep Entrust running only when needed.

    Thank You, George

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  4. Anonymous
    2014-09-17T15:18:38+00:00

    I have the same error and Entrust is installed. Only I can't uninstall Entrust (corporate machine so more a policy reason)  Any known fix?

    BTW this seems very similar to the error I saw installing Visual Studio 2013 where many of the cab files failed to validate so maybe the problem is related?

    Log file from windows update is:

    2014-09-17 11:12:32:229  272 1a34 AU Triggering AU detection through DetectNow API

    2014-09-17 11:12:32:229  272 1a34 AU Triggering Online detection (interactive) non-default

    2014-09-17 11:12:32:229  272 798 AU #############

    2014-09-17 11:12:32:229  272 798 AU ## START ##  AU: Search for updates

    2014-09-17 11:12:32:229  272 798 AU #########

    2014-09-17 11:12:32:276  272 798 AU <<## SUBMITTED ## AU: Search for updates [CallId = {C3044284-1998-4E78-A034-2C5BA55DFAC4}]

    2014-09-17 11:12:32:276  272 14dc Agent *************

    2014-09-17 11:12:32:276  272 14dc Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]

    2014-09-17 11:12:32:276  272 14dc Agent *********

    2014-09-17 11:12:32:276  272 14dc Agent   * Online = Yes; Ignore download priority = No

    2014-09-17 11:12:32:276  272 14dc Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"

    2014-09-17 11:12:32:276  272 14dc Agent   * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service

    2014-09-17 11:12:32:276  272 14dc Agent   * Search Scope = {Machine}

    2014-09-17 11:12:32:385  272 14dc Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab with dwProvFlags 0x00000080:

    2014-09-17 11:12:32:432  272 14dc Misc  Microsoft signed: NA

    2014-09-17 11:12:32:432  272 14dc Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP9383.tmp with dwProvFlags 0x00000080:

    2014-09-17 11:12:32:479  272 14dc Misc FATAL: Error: 0xc000000d when verifying trust for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP9383.tmp

    2014-09-17 11:12:32:479  272 14dc Misc WARNING: Digital Signatures on file C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP9383.tmp are not trusted: Error 0xc000000d

    2014-09-17 11:12:32:479  272 14dc WuRedir FATAL: Quorum check failed: c000000d

    2014-09-17 11:12:32:495  272 14dc Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:

    2014-09-17 11:12:32:510  272 14dc Misc  Microsoft signed: NA

    2014-09-17 11:12:32:651  272 14dc Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:

    2014-09-17 11:12:32:666  272 14dc Misc  Microsoft signed: NA

    2014-09-17 11:12:32:666  272 14dc Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab with dwProvFlags 0x00000080:

    2014-09-17 11:12:32:682  272 14dc Misc  Microsoft signed: NA

    2014-09-17 11:12:32:682  272 14dc Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP947D.tmp with dwProvFlags 0x00000080:

    2014-09-17 11:12:32:697  272 14dc Misc FATAL: Error: 0xc000000d when verifying trust for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP947D.tmp

    2014-09-17 11:12:32:697  272 14dc Misc WARNING: Digital Signatures on file C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP947D.tmp are not trusted: Error 0xc000000d

    2014-09-17 11:12:32:697  272 14dc WuRedir FATAL: Quorum check failed: c000000d

    2014-09-17 11:12:32:697  272 14dc Agent WARNING: Failed to obtain the authorization cab URLs, hr=0xc000000d

    2014-09-17 11:12:32:697  272 14dc Agent   * WARNING: Online service registration/service ID resolution failed, hr=0xC000000D

    2014-09-17 11:12:32:775  272 14dc Agent   * WARNING: Exit code = 0xC000000D

    2014-09-17 11:12:32:775  272 14dc Agent *********

    2014-09-17 11:12:32:775  272 14dc Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]

    2014-09-17 11:12:32:775  272 14dc Agent *************

    2014-09-17 11:12:32:775  272 14dc Agent WARNING: WU client failed Searching for update with error 0xc000000d

    2014-09-17 11:12:32:775  272 16e8 AU >>##  RESUMED  ## AU: Search for updates [CallId = {C3044284-1998-4E78-A034-2C5BA55DFAC4}]

    2014-09-17 11:12:32:775  272 16e8 AU   # WARNING: Search callback failed, result = 0xC000000D

    2014-09-17 11:12:32:775  272 16e8 AU   # WARNING: Failed to find updates with error code C000000D

    2014-09-17 11:12:32:775  272 16e8 AU #########

    2014-09-17 11:12:32:775  272 16e8 AU ##  END  ##  AU: Search for updates [CallId = {C3044284-1998-4E78-A034-2C5BA55DFAC4}]

    2014-09-17 11:12:32:775  272 16e8 AU #############

    2014-09-17 11:12:32:775  272 16e8 AU Successfully wrote event for AU health state:0

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