Determining Motheboard and properly updating BIOS?

You should be able to download all 6 of my dump files from my public OneDrive here:

https://onedrive.live.com/#cid=D4639762BC255B34&id=D4639762BC255B34!141

ocman

I was unable as you can see from dump output, to determine what your motherboard model is, but i can say that your current issue is probably not connected to bios.

1: kd> ! sysinfo smbios

sysinfo: could not find necessary interfaces.

sysinfo: note that mssmbios.sys must be loaded (XPSP2+).

That being said, i took a look at your system information file, specifically the error reporting section, and there is no doubt as to what is generating almost all the recent errors and possibly the crashes. Below is a sample and i suspect you have probably seen this.

There are a lot of these and that leads me to believe that faulting application is playing a big part in you recent problems.

output from sysinfo.txt

2014-02-27 1:02 AM Application Error Faulting application name: hsssrv.exe, version: 2.81.0.0, time stamp: 0x50e79b39 Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f Exception code: 0xc0000005 Fault offset: 0x00039342 Faulting process id: 0x15d0 Faulting application start time: 0x01cf33253eb8396d Faulting application path: C:\Program Files (x86)\Hotspot Shield\HssWPR\hsssrv.exe Faulting module path: C:\Windows\syswow64\ole32.dll Report Id: e532edf4-9f4a-11e3-b2bc-78acc099422c

hsssrv.exe

fffff88006816000 fffff8800682b000   hssdrv6  hssdrv6.sys

    Loaded symbol image file: hssdrv6.sys

    Symbol file: hssdrv6.sys

    Image path: hssdrv6.sys

    Timestamp:        Fri Jan 04 22:38:37 2013 (50E7A03D)

    CheckSum:         00014D6B

    ImageSize:        00015000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Hotspot Shield Routing Driver

 Possible BSOD cause seen in mid-2012

Driver Description: Hotspot Shield Routing Driver

 Possible BSOD cause seen in mid-2012

Driver Update Site: http://hotspotshield.com/

---

Here is another driver with a history of causing BSOD's.. please remove

fffff88001843000 fffff8800188c000   dtsoftbus01 dtsoftbus01.sys

    Loaded symbol image file: dtsoftbus01.sys

    Symbol file: dtsoftbus01.sys

    Image path: dtsoftbus01.sys

    Timestamp:        Fri Jan 13 08:45:46 2012 (4F10358A)

    CheckSum:         00046D1E

    ImageSize:        00049000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Daemon Tools driver

Possible BSOD issues in Win7

Driver Update Site: http://www.daemon-tools.cc/eng/downloads

---

This should not be on your system either..

fffff88007060000 fffff88007072100   xusb21   xusb21.sys

    Loaded symbol image file: xusb21.sys

    Symbol file: xusb21.sys

    Image path: xusb21.sys

    Timestamp:        Thu Aug 13 18:10:17 2009 (4A848F49)

    CheckSum:         00020048

    ImageSize:        00012100

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: XBox USB wireless controller

BSOD issues in Win7 with 2009 driver (found in mid-2012)

Driver Update Site: http://www.microsoft.com/hardware/download/download.aspx?category=Gaming&type=Gaming&sku=JR9-00001

---

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

WHEA_ERROR_RECORD structure that describes the error conditon.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: fffffa80060ed758, Address of the WHEA_ERROR_RECORD structure.

Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

---

BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:

fffff88001fd16f0 fffff80002928ca9 : fffffa80060ed730 fffffa800523a040 0000000000000009 0000000000000000 : nt!WheapCreateLiveTriageDump+0x6c

fffff88001fd1c10 fffff80002809ea7 : fffffa80060ed730 fffff800028832d8 fffffa800523a040 0000000000000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49

fffff88001fd1c40 fffff80002771275 : fffff800028e4b40 0000000000000001 fffffa800524e640 fffffa800523a040 : nt!WheapProcessWorkQueueItem+0x57

fffff88001fd1c80 fffff800026e7261 : fffff880011a7e00 fffff80002771250 fffffa800523a000 fffffa800523a040 : nt!WheapWorkQueueWorkerRoutine+0x25

fffff88001fd1cb0 fffff8000297a2ea : fffff88000c560fc fffffa800523a040 0000000000000080 fffffa8005232890 : nt!ExpWorkerThread+0x111

fffff88001fd1d40 fffff800026ce8e6 : fffff88001e5d180 fffffa800523a040 fffff88001e67fc0 fffff88000c496a0 : nt!PspSystemThreadStartup+0x5a

fffff88001fd1d80 0000000000000000 : fffff88001fd2000 fffff88001fcc000 fffff88002790790 0000000000000000 : nt!KiStartSystemThread+0x16

STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner

Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

http://msdn.microsoft.com/en-us/library/windows/hardware/ff557321(v=vs.85).aspx

What to try

http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

All I can recommend at this point is, to try removing the above listed drivers and run the  usual recommended hardware stress tests if the situation does not improve.

Called HP this morning, it turns out the two BIOS update they have listed on their website are actually updates for the same motherboard even though the motherboard specified for each update seems different.

I installed the latest update.  Thanks for the help.

Thanks for looking into the dump files for me, it looks like there are a lot of things that I have to troubleshoot before I can narrow down the problem.  I am rather busy this week with university midterms, so I will do the troubleshooting when I can and hopefully post back here within a week.

Thanks again.