Hi Michael,
- What is the make and model of the computer?
- Do you get any error message/code related to the issue?
Troubleshooting startup problems can be difficult because every PC is set up differently. Drivers, conflicts with other programs, malware, and memory can all cause startup problems. Startup repair can detect and fix problems that prevent your PC from starting.
Try this:
Startup repair should automatically start on its own and try to fix the problem. If Startup Repair doesn’t start on its own, here’s how to open the System Recovery Options menu:
a. Remove all floppy disks, CDs, and DVDs from your computer; swipe from the right or press the Windows + C keys to open the Charms bar. In the search box type advanced options and select change advanced startup options. Select restart now from the under advanced startup.
b. Do one of the following:
- If your computer has a single operating system, Chose an option will appear.
- If your computer has more than one operation system, use the arrow keys to highlight the operating system you want to repair, and then Chose an option will appear.
c. On choose an option screen, tap or click on Troubleshoot, Advanced options, and then Startup Repair.
d. Follow the on-screen instructions.
Hope this helps. If you have any further queries/issues related to Windows, write to us and we will be glad to assist you further.