Windows 8.1 Surface Shuts Down instead of sleep

Anonymous
2013-10-19T07:38:25+00:00

Since upgrading to 8.1 my Surface Pro will reboot when it should have gone into Sleep mode.... not every time, but if the machine has not been used for a while (e.g. over an hour or so). Prior to the upgrade it was very reliable.

For example, this morning the following messages were in my Event Viewer

The previous system shutdown at 20:18:39 on ‎18/‎10/‎2013 was unexpected.

Windows failed to resume from hibernate with error status 0xC0000411.

The message previous to this was...

The system has returned from a low power state.

Sleep Time: ‎2013‎-‎10‎-‎18T18:00:59.127876100Z

Wake Time: ‎2013‎-‎10‎-‎18T19:08:25.476268900Z

Wake Source: Power Button

Sleep mode was entered at 19:01, not mains connected, but battery fully charged (and still charged in the morning).

Any ideas?

Windows for home | Previous Windows versions | Install and upgrade

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  1. Anonymous
    2014-02-18T08:50:25+00:00

    Hi Shane,

    Let’s try the following steps:

    a. Press "Windows Key + X" key on the keyboard and select “Command prompt (Admin)”.

    b. In the command line, type in "powercfg.exe /hibernate off".

    c. Restart the computer and check if it helps.

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  2. Anonymous
    2014-03-20T17:45:17+00:00

    Thank you for posting your experiences.  I'm glad I'm not the only one with this issue.  It took me a while to figure out my Surface Pro was actually restarting and not just automatically shutting down programs due to "low memory".  It became apparent as I started using the Surface Pro for more applications.  

    I went through the entire thread and tried everything.  Nothing seems to help resolve the issue.  All updates seem to be applied (checked after running troubleshooter).  

    It would be nice to get a comment by Microsoft on whether this bug is acknowledged to exist and whether they are working on resolving the matter.

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  3. Anonymous
    2014-04-25T03:55:01+00:00

    Downgrade to windows 7 or buy the apple computer.

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  4. Anonymous
    2014-04-25T03:56:52+00:00

    That's not the computer problem. it's mi-****-soft problem.

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  5. Anonymous
    2014-04-25T16:24:43+00:00

    Hi,

    I am sorry for the inconvenience.

    If you need any further assistance with Windows Operating System, please post your query on Microsoft Community Forums and we’ll be glad to assist you with it.

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