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Since upgrading to 8.1 my Surface Pro will reboot when it should have gone into Sleep mode.... not every time, but if the machine has not been used for a while (e.g. over an hour or so). Prior to the upgrade it was very reliable.
For example, this morning the following messages were in my Event Viewer
The previous system shutdown at 20:18:39 on 18/10/2013 was unexpected.
Windows failed to resume from hibernate with error status 0xC0000411.
The message previous to this was...
The system has returned from a low power state.
Sleep Time: 2013-10-18T18:00:59.127876100Z
Wake Time: 2013-10-18T19:08:25.476268900Z
Wake Source: Power Button
Sleep mode was entered at 19:01, not mains connected, but battery fully charged (and still charged in the morning).
Any ideas?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That is interesting. I typically use Word, so I have the keyboard plugged in pretty much all the time, but I did notice last night that when I stood up from the couch and accidently unplugged then replugged the keyboard it caused the system to reset.
Ooh, I have never had that problem (yet!), but I wonder if this is related. If you have any more experiments in this area would be good to know and share. Wonder if this might indicate a hardware problem (if so in the Surface or the keyboard?) or a software issue.
I have had the same issue since updating to Win8.1 on my Surface Pro. Prior to the update hibernation and resume from hibernation was flawless. Now if I hibernate manually or the device transitions from sleep to hibernation, then resume from hibernation will fail with error 0xC0000411 (System event log via eventvwr.msc).
I have Hyper-V enabled (so I can do development work with VS 2013 and Windows Phone), however resume from hibernation fails even if I disable Hyper-V. I also have Office 2013 installed, as well as Paint.Net, Adobe Reader, Visio 2013 and Media Center.
I have tried to disable and re-enable hibernation, change the size of the hibernation file and hibernate without the type cover attached; but no success. The power troubleshooter did not help at all. I also ran a memory scan with mdsched.exe and all looks fine.
Now, when using my Surface Pro I always have to shut it down explicitly to avoid losing data. This bug really has made what was a great device crappy to use. I really hope someone at Microsoft will listen, investigate and figure out what is going on here.
Hey guys, again, I had the exact same hibernation problem and installing the "System Hardware Update - 2013-10-05" in Windows Update fixed the problem for me.
I needed to do a manual check for updates in Windows Update to get this to show up. Try checking your installed windows updates to see if you already ahve this update...
