Windows 8.1 Surface Shuts Down instead of sleep

Anonymous
2013-10-19T07:38:25+00:00

Since upgrading to 8.1 my Surface Pro will reboot when it should have gone into Sleep mode.... not every time, but if the machine has not been used for a while (e.g. over an hour or so). Prior to the upgrade it was very reliable.

For example, this morning the following messages were in my Event Viewer

The previous system shutdown at 20:18:39 on ‎18/‎10/‎2013 was unexpected.

Windows failed to resume from hibernate with error status 0xC0000411.

The message previous to this was...

The system has returned from a low power state.

Sleep Time: ‎2013‎-‎10‎-‎18T18:00:59.127876100Z

Wake Time: ‎2013‎-‎10‎-‎18T19:08:25.476268900Z

Wake Source: Power Button

Sleep mode was entered at 19:01, not mains connected, but battery fully charged (and still charged in the morning).

Any ideas?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

48 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-11-08T10:59:03+00:00

    Hi,

    Thank you for sharing the resolution with us which will help others facing the same problems to fix it.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-11-09T04:34:02+00:00

    You're welcome, that's what these forums are all about! :)

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-12-03T09:28:40+00:00

    I have this problem too.  Often times, but not every time, when the system goes to sleep it actually shuts down completely.  If I had IE open, my session ends unexpectedly.  If I have a word document open, it is gone unless there happened to be an autosave.

    The troubleshooter did nothing.  In advanced power settings, the close lid and power button both are set to sleep.  What exactly am I supposed to do once I reboot in safe mode or clean boot in order to fix this?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2013-12-03T09:30:18+00:00

    Also, I have all updates installed as of 12/3/2013.  I have a Surface Pro 2 512.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-12-03T09:53:15+00:00

    I am still suffering with this problem too. I read on another thread that checking/unchecking the options in Power Options (Choose what the power button does, Change settings that are currently unavailable then change the settings at the bottom) had an effect for some, so maybe worth trying. Mine were originally set with Sleep and Restart checked and Hibernate unchecked. I now have all three checked.

    However, this did not work for me so I contacted Microsoft support by chat. They said that I should try to do a Refresh or a Reset. Since this would mean for a Refresh I would need to reinstall all my applications, and for a Reset all applications and files, neither are steps that I would want to rush into. If the problem till remained, then it would be a hardware fault.

    However, quite by coincidence, I have recently been working without my keyboard attached, and for four days had no problems. Yesterday I attached the keyboard and PROBLEM. So, I am now trying without the keyboard again. It would be really interesting to know if you have the same.

    (I have had problems in the past when using my keyboard that it hangs and I have to detach and reattach. Apparently this also maybe a hardware problem with the keyboard..... possibly the root cause?)

    Please let me know how you get on.

    Was this answer helpful?

    0 comments