Windows 8.1 Surface Shuts Down instead of sleep

Anonymous
2013-10-19T07:38:25+00:00

Since upgrading to 8.1 my Surface Pro will reboot when it should have gone into Sleep mode.... not every time, but if the machine has not been used for a while (e.g. over an hour or so). Prior to the upgrade it was very reliable.

For example, this morning the following messages were in my Event Viewer

The previous system shutdown at 20:18:39 on ‎18/‎10/‎2013 was unexpected.

Windows failed to resume from hibernate with error status 0xC0000411.

The message previous to this was...

The system has returned from a low power state.

Sleep Time: ‎2013‎-‎10‎-‎18T18:00:59.127876100Z

Wake Time: ‎2013‎-‎10‎-‎18T19:08:25.476268900Z

Wake Source: Power Button

Sleep mode was entered at 19:01, not mains connected, but battery fully charged (and still charged in the morning).

Any ideas?

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  1. Anonymous
    2014-01-02T09:20:55+00:00

    I have no idea if this will help, but since turning on all of the Shut-down settings in Control Panel/Power Options/ System Settings and removing my keyboard I have not had this problem EXCEPT when I have restarted due to MS updates being applied. I also hit it the one time I mentioned previously, when I had been in a long meeting with no internet connection. Maybe all a coincidence, just really hard to work out what triggers this thing. I never reboot unless I have to. Also, unless I hit the power button, it never hibernates itself. If I hibernate manually, it will error....guaranteed! I always have Outlook and a web browser running, so maybe these are keeping it 'live'?

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  2. Anonymous
    2014-01-02T05:04:35+00:00

    I had that happen also. Hard to pin down.

    how did you solve it?

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  3. Anonymous
    2014-01-01T03:39:21+00:00

    I had that happen also. Hard to pin down.

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  4. Anonymous
    2014-01-01T02:08:22+00:00

    it now crashes everytime it auto goes into hibernation, but not when I put it into hibernation? whats going on?

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  5. Anonymous
    2013-12-31T05:34:46+00:00

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