Windows 8.1 Surface Shuts Down instead of sleep

Anonymous
2013-10-19T07:38:25+00:00

Since upgrading to 8.1 my Surface Pro will reboot when it should have gone into Sleep mode.... not every time, but if the machine has not been used for a while (e.g. over an hour or so). Prior to the upgrade it was very reliable.

For example, this morning the following messages were in my Event Viewer

The previous system shutdown at 20:18:39 on ‎18/‎10/‎2013 was unexpected.

Windows failed to resume from hibernate with error status 0xC0000411.

The message previous to this was...

The system has returned from a low power state.

Sleep Time: ‎2013‎-‎10‎-‎18T18:00:59.127876100Z

Wake Time: ‎2013‎-‎10‎-‎18T19:08:25.476268900Z

Wake Source: Power Button

Sleep mode was entered at 19:01, not mains connected, but battery fully charged (and still charged in the morning).

Any ideas?

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  1. Anonymous
    2014-01-01T02:08:22+00:00

    it now crashes everytime it auto goes into hibernation, but not when I put it into hibernation? whats going on?

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  2. Anonymous
    2013-12-31T05:34:46+00:00

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  3. Anonymous
    2013-12-11T09:41:45+00:00

    Here are some other threads I have found regarding the Surface Pro failing to resume from hibernation since updating to Windows 8.1:

    http://social.technet.microsoft.com/Forums/windows/en-US/bb19d1bb-2dbb-4748-8d85-e5be49689953/cannot-resume-from-hibernate-on-surface-pro-2

    http://forum.xda-developers.com/showthread.php?t=2533327

    http://www.reddit.com/r/Surface/comments/1r6ium/surface_cant_wake_from_hibernate/

    http://answers.microsoft.com/en-us/surface/forum/surfpro-surfusingpro/hibernate-crashes-the-surface-silently-since-the/b8f1855d-38b3-463c-821c-77fd5c563188

    http://www.reddit.com/r/Surface/comments/1qte9a/hibernate_sleep_onoff_problems/

    Again, this is a 100% repro for me - hibernate from the power menu in the settings charm and when resuming the system will restart with error 0xC0000411 in the event log.

    There are clearly problems here. I had not tried hibernating from the power menu until your post, but exactly predictable as you say. Since removing the type cover and my post on Dec 4th above I had not had any problems.....apart from if I leave the Surface and don't touch it, it will sleep but not hibernate at the appropriate time - until yesterday, when I happened to be in a long meeting with no internet connection. Then it hibernated correctly, and recovered without error. No idea if this is repeatable at the moment.

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  4. Anonymous
    2013-12-11T08:33:16+00:00

    Here are some other threads I have found regarding the Surface Pro failing to resume from hibernation since updating to Windows 8.1:

    http://social.technet.microsoft.com/Forums/windows/en-US/bb19d1bb-2dbb-4748-8d85-e5be49689953/cannot-resume-from-hibernate-on-surface-pro-2

    http://forum.xda-developers.com/showthread.php?t=2533327

    http://www.reddit.com/r/Surface/comments/1r6ium/surface_cant_wake_from_hibernate/

    http://answers.microsoft.com/en-us/surface/forum/surfpro-surfusingpro/hibernate-crashes-the-surface-silently-since-the/b8f1855d-38b3-463c-821c-77fd5c563188

    http://www.reddit.com/r/Surface/comments/1qte9a/hibernate_sleep_onoff_problems/

    Again, this is a 100% repro for me - hibernate from the power menu in the settings charm and when resuming the system will restart with error 0xC0000411 in the event log.

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  5. Anonymous
    2013-12-11T08:21:47+00:00

    I just applied the latest round of Windows Update patches from 11 December 2013, and I am still experiencing issues resuming from hibernation on my Surface Pro, i.e. resume fails and the system effectively restarts, with error 0xC0000411 in the event log.

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