Windows 8.1 Surface Shuts Down instead of sleep

Anonymous

Since upgrading to 8.1 my Surface Pro will reboot when it should have gone into Sleep mode.... not every time, but if the machine has not been used for a while (e.g. over an hour or so). Prior to the upgrade it was very reliable.

For example, this morning the following messages were in my Event Viewer

The previous system shutdown at 20:18:39 on ‎18/‎10/‎2013 was unexpected.

Windows failed to resume from hibernate with error status 0xC0000411.

The message previous to this was...

The system has returned from a low power state.

Sleep Time: ‎2013‎-‎10‎-‎18T18:00:59.127876100Z

Wake Time: ‎2013‎-‎10‎-‎18T19:08:25.476268900Z

Wake Source: Power Button

Sleep mode was entered at 19:01, not mains connected, but battery fully charged (and still charged in the morning).

Any ideas?

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48 answers

Anonymous

2015-05-11T19:25:34+00:00

Hi,

This issue came up for me. I was wondering if the first answer on this thread will help you or others as it did me.

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-performance/delayed-resume-after-extended-sleep-mode/1c706a9d-ed3e-44a5-823c-92f534b3e2d8?rtAction=1431371916084
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Anonymous

2015-03-12T18:14:10+00:00

I unplugged my external keyboard and the sleep problem went away as well.
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Anonymous

2014-07-27T22:06:57+00:00

Yes that worked for me too. Surface Pro 2. Win 8.1.
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