This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My Win 8.1 Pro system was working fine until a few weeks ago when suddenly Windows Updates became broken. The typical scenario is to choose one or more updates to install, it gets partway through, then reboots, then gets further along (to about 75%), then announces it can't finish the installation and has to roll back the install. In the end, the update isn't installed. The whole process takes hours and hours. The first few times this happened it was in the middle of the work day and I lost use of the computer throughout the whole afternoon.
I researched the many, many similar problems that other people have experience and tried all the suggested solutions involving DSIM, SFC, deleting/renaming the update folder and files, booting "clean", and so on. I even wrote a simple batch file to do most of this (copy at the end of this post) because I was doing it so often. I was gradually able to get most of the updates for Windows and Office installed, except for three updates. For those three, I cannot install them no matter what. They are (required updates) , KB2955164, KB2966804, and Optional Update KB2962409. I'll post the full error messages below.
The other new problem I've noticed with this system is that I can no longer change the network properties. I was doing some tweaking on the network and I wanted to set the PC's IP address to a specific address (instead of using DHCP) and I couldn't change it. That may or may not be related -- I haven't researched it much at this point.
So, does anyone have any suggestions? It's hard to keep trying different ideas that don't work because it's so time consuming. Since this system is at my office and I don't want to interrupt work again, I can only try doing updates at the end of the work day, and I find out the next morning whether or not it work.
Here are the error messages. You will see that the error codes are all 800F0920. Originally, my error codes were all either 80080005 or 80242014 and involved about a dozen updates. So this is progress of a sorts.
**********************************
**********************************
Update for Windows 8.1 for x64-based Systems (KB2955164)
Installation date: 6/27/2014 6:53 PM
Installation status: Failed
Error details: Code 800F0920
Update type: Important
Install this update to resolve issues in Windows. For a complete listing of
the issues that are included in this update, see the associated Microsoft
Knowledge Base article for more information. After you install this item, you
may have to restart your computer.
More information:
http://support.microsoft.com/kb/2955164
Help and Support:
*************************************************
Update for Windows 8.1 for x64-based Systems (KB2966804)
Installation date: 6/27/2014 6:53 PM
Installation status: Failed
Error details: Code 800F0920
Update type: Recommended
Install this update to resolve issues in Windows. For a complete listing of
the issues that are included in this update, see the associated Microsoft
Knowledge Base article for more information. After you install this item, you
may have to restart your computer.
More information:
http://support.microsoft.com/kb/2966804
Help and Support:
************************************************
Update for Windows 8.1 for x64-based Systems (KB2962409)
Installation date: 6/27/2014 6:53 PM
Installation status: Failed
Error details: Code 800F0920
Update type: Optional
Install this update to resolve issues in Windows. For a complete listing of
the issues that are included in this update, see the associated Microsoft
Knowledge Base article for more information. After you install this item, you
may have to restart your computer.
More information:
http://support.microsoft.com/kb/2962409
Help and Support:
**********************************
**********************************
And here is the batch file I use to reset pretty much everything related to the Windows Update process. It does not include SFC, which I usually do separately.
**********************************
DISM.exe /Online /Cleanup-image /Restorehealth
pause
net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
Ren %systemroot%\SoftwareDistribution SoftwareDistribution8.bak
Ren %systemroot%\system32\catroot2 catroot2-4.bak
pause
sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
pause
cd /d %windir%\system32
regsvr32.exe atl.dll
regsvr32.exe urlmon.dll
regsvr32.exe mshtml.dll
regsvr32.exe shdocvw.dll
regsvr32.exe browseui.dll
regsvr32.exe jscript.dll
regsvr32.exe vbscript.dll
regsvr32.exe scrrun.dll
regsvr32.exe msxml.dll
regsvr32.exe msxml3.dll
regsvr32.exe msxml6.dll
regsvr32.exe actxprxy.dll
regsvr32.exe softpub.dll
regsvr32.exe wintrust.dll
regsvr32.exe dssenh.dll
regsvr32.exe rsaenh.dll
regsvr32.exe gpkcsp.dll
regsvr32.exe sccbase.dll
regsvr32.exe slbcsp.dll
regsvr32.exe cryptdlg.dll
regsvr32.exe oleaut32.dll
regsvr32.exe ole32.dll
regsvr32.exe shell32.dll
regsvr32.exe initpki.dll
regsvr32.exe wuapi.dll
regsvr32.exe wuaueng.dll
regsvr32.exe wuaueng1.dll
regsvr32.exe wucltui.dll
regsvr32.exe wups.dll
regsvr32.exe wups2.dll
regsvr32.exe wuweb.dll
regsvr32.exe qmgr.dll
regsvr32.exe qmgrprxy.dll
regsvr32.exe wucltux.dll
regsvr32.exe muweb.dll
regsvr32.exe wuwebv.dll
netsh winsock reset
pause
dism /Online /Cleanup-Image /StartComponentCleanup
**********************************
Thanks,
Ben
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I thought it might be useful to capture some of the events from some of the event logs (not all events). I downloaded a sample of error events into text files and they can be seen at this link: https://onedrive.live.com/redir?resid=9F39A85E3B815424!130&authkey=!AMd1FAyJ7iSrSA0&ithint=folder%2c.
Sorry I have been away and it took me a little to catch up
Check if these are started:
AFD, ahcache, BfLwf, CSC, dam, Dfsc, FPAV_RTP, NetBIOS, NetBT, nsiproxy, Psched, rdbss, tdx
Method 1:
Windows key + r > msinfo32 > Software Environment > System Drivers
Method 2: admin command prompt and type net start<name> e.g., net start afd
Method 2 will start them if they are stopped if they are stopped and you can start them that may let you change the network properties sheet. You may have to start all the services that may have not started too.
I don't know if the two items in each list are all services or some are drivers only. Double check services for them. and NSI is abbreviated
They are as follows :
WebDav Client Redirector Driver service depends on the Redirected Buffering Sub System service
Workstation service depends on the Network Store Interface Service
Network Store Interface Service service depends on the NSI Proxy Service Driver
TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service
DNS Client service depends on the NetIO Legacy TDI Support Driver service
HCP Client service depends on the Ancillary Function Driver for Winsock service
Let me know what the result is and what the startup type of those system drivers and services are
Good luck. At this doesn't take hours to reboot and fail
At the moment, I have no network driver installed. I talked to the network manufacturer (Qualcomm) and they advised me to uninstall and reinstall the driver. I was successful in uninstalling it (after considerable difficulty) but couldn't reinstall it. When I tried, the event log came up with these error messages:
Log Name: Application
Source: Windows Error Reporting
Date: 8/15/2014 5:46:44 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Ben-Monster
Description:
Fault bucket , type 0
Event Name: PnPDriverInstallError
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: 00000002
P3: e22w8x64.inf
P4: e1d384a3ceceabe53b93f122faf2d0e6d683d4cd
P5: BFTN.ndi
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Temp\DMI7E14.tmp.log.xml
C:\Windows\Inf\oem4.inf
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_6fb657bdfe195ceffb8cddb33a4144b4ef7deb34_00000000_cab_08617e12
Analysis symbol:
Rechecking for solution: 0
Report Id: cb424eba-24de-11e4-82dc-e6adfde6ac54
Report Status: 4
Hashed bucket:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-08-16T00:46:44.000000000Z" />
<EventRecordID>81821</EventRecordID>
<Channel>Application</Channel>
<Computer>Ben-Monster</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>PnPDriverInstallError</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>x64</Data>
<Data>00000002</Data>
<Data>e22w8x64.inf</Data>
<Data>e1d384a3ceceabe53b93f122faf2d0e6d683d4cd</Data>
<Data>BFTN.ndi</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Windows\Temp\DMI7E14.tmp.log.xml
C:\Windows\Inf\oem4.inf</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_6fb657bdfe195ceffb8cddb33a4144b4ef7deb34_00000000_cab_08617e12</Data>
<Data>
</Data>
<Data>0</Data>
<Data>cb424eba-24de-11e4-82dc-e6adfde6ac54</Data>
<Data>4</Data>
<Data>
</Data>
</EventData>
</Event>
and
Log Name: System
Source: Microsoft-Windows-UserPnp
Date: 8/15/2014 5:46:44 PM
Event ID: 20001
Task Category: (7005)
Level: Information
Keywords:
User: SYSTEM
Computer: Ben-Monster
Description:
Driver Management concluded the process to install driver e22w8x64.inf_amd64_0b05227bb599f68f\e22w8x64.inf for Device Instance ID PCI\VEN_1969&DEV_E091&SUBSYS_78211462&REV_13\4&19F7ABFC&0&00E3 with the following status: 0x2.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-UserPnp" Guid="{96F4A050-7E31-453C-88BE-9634F4E02139}" />
<EventID>20001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>7005</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-08-16T00:46:44.926142300Z" />
<EventRecordID>16539</EventRecordID>
<Correlation />
<Execution ProcessID="736" ThreadID="1536" />
<Channel>System</Channel>
<Computer>Ben-Monster</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<InstallDeviceID xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">
<DriverName>e22w8x64.inf_amd64_0b05227bb599f68f\e22w8x64.inf</DriverName>
<DriverVersion>8.1.0.23</DriverVersion>
<DriverProvider>Qualcomm Atheros</DriverProvider>
<DeviceInstanceID>PCI\VEN_1969&DEV_E091&SUBSYS_78211462&REV_13\4&19F7ABFC&0&00E3</DeviceInstanceID>
<SetupClass>{4D36E972-E325-11CE-BFC1-08002BE10318}</SetupClass>
<RebootOption>false</RebootOption>
<UpgradeDevice>false</UpgradeDevice>
<IsDriverOEM>true</IsDriverOEM>
<InstallStatus>0x2</InstallStatus>
<DriverDescription>Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)</DriverDescription>
</InstallDeviceID>
</UserData>
</Event>
and
Log Name: System
Source: Microsoft-Windows-UserPnp
Date: 8/15/2014 5:46:44 PM
Event ID: 20003
Task Category: (7005)
Level: Information
Keywords:
User: SYSTEM
Computer: Ben-Monster
Description:
Driver Management has concluded the process to add Service Ke2200 for Device Instance ID PCI\VEN_1969&DEV_E091&SUBSYS_78211462&REV_13\4&19F7ABFC&0&00E3 with the following status: 0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-UserPnp" Guid="{96F4A050-7E31-453C-88BE-9634F4E02139}" />
<EventID>20003</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>7005</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-08-16T00:46:44.910504200Z" />
<EventRecordID>16538</EventRecordID>
<Correlation />
<Execution ProcessID="736" ThreadID="1536" />
<Channel>System</Channel>
<Computer>Ben-Monster</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<AddServiceID xmlns="http://manifests.microsoft.com/win/2004/08/windows/userpnp">
<ServiceName>Ke2200</ServiceName>
<DriverFileName>\SystemRoot\system32\DRIVERS\e22w8x64.sys</DriverFileName>
<DeviceInstanceID>PCI\VEN_1969&DEV_E091&SUBSYS_78211462&REV_13\4&19F7ABFC&0&00E3</DeviceInstanceID>
<PrimaryService>true</PrimaryService>
<UpdateService>true</UpdateService>
<AddServiceStatus>0</AddServiceStatus>
</AddServiceID>
</UserData>
</Event>
Did you check to see if those drivers and services were starting and running?
My first guess for the network adapter driver not installing is the registry still has a record from the old one and it is looking up the install.
Do you have a windows basic driver running the network or no network at all?
Look to see if any old registry keys are still present for the old driver and delete these. You can backup of your registry before editing it as I am sure you already know but I like to mention it when I give advice about editing it.
Also try deleting these keys/subkeys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\Config
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Adapters\ {GUID}
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces{GUID}
To figure out which GUID should stay you can check the network adapters in device manager or delete them all then if it installs recreate the ones that do belong. If you reinstall the other network adapter those keys should be recreated then or on a restart
Hi John,
I appreciate your help but those links are for really trivial and obvious issues and we are waaaay beyond that.
My last post in this thread is pretty old, but I've continued working on both the original problem in this thread (unable to install certain updates) and with my networking problem. At the moment, I can uninstall the NIC driver but then I can't install a new one. I can use system restore to resume networking, but, of course, then I haven't made any progress on any of my problems.
To answer you other question, I normally use F-Prot anti-virus, which is one of the cleanest anti-virus programs around. However,a the moment I'm only booting into clean mode, which means no anti-virus.
Ben
