Hi Vikas,
Try the illustrated method to rename the Cache folder here: http://m.kapilarya.com/fix-windows-store-hangs-or-crashes-in-windows-8-1
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Hi
Apologies for the long post - but the issue is really frustrating to the core.
I purchased an HP laptop 6 months back with Windows 8.
I upgraded to 8.1 a couple of months back. Initially I was using a Microsoft account; after a few days I switched to a Local account.
Since then I have not been able to download any applications from the store.
I face the following errors at different times:
I have tried several things several times. for e.g.
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
As in point 3 here, it may work once but thereafter problems start again.
5. Also tried the Windows Update troubleshooter, which fixed 2 problems - after which the Store worked a couple of times. But it started erroring again after a sleep.
Some problems that I see for sure:
The program WWAHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1968
Start Time: 01cef4079d93e117
Termination Time: 35
Application Path: C:\Windows\System32\WWAHost.exe
Report Id: 2e90aba1-5ffb-11e3-bea0-b8763f390464
Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: Windows.Store
The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Any help will be appreciated. I do not want to switch to a Microsoft account. I would expect that with a local account also, I should be able to download applications with no hassles.
Thanks in advance
Vikas
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Hi Vikas,
Try the illustrated method to rename the Cache folder here: http://m.kapilarya.com/fix-windows-store-hangs-or-crashes-in-windows-8-1
Hello Xircal
These FIXITs report some fixes and some errors.
Something similar to below - apologies for the verbatim copy n paste.
But the problem recurs.
| Windows Update | Publisher details |
|---|
| Issues found | ||||||
|---|---|---|---|---|---|---|
| Problems installing recent <br><br>updates<br><br><br>Problems <br><br>installing recent updates | Not fixed | |||||
| Repair Windows Update | Completed | <br> | --- | --- | ||
| Check for missing or corrupt files<br><br><br>Check <br><br>for missing or corrupt files | Detected | |||||
| Repair missing or corrupt files | Completed | <br> | --- | --- | ||
| Service registration is missing or corrupt<br><br><br>Service registration is missing or corrupt | Fixed | |||||
| Reset service registration | Completed | <br> | --- | --- | ||
| Windows Update error <br><br>0x80070490(2014-04-01-T-12_12_51A)<br><br><br>Windows <br><br>Update error 0x80070490(2014-04-01-T-12_12_51A) | Fixed | |||||
| Resetting Windows Update data store | Completed | <br> | --- | --- |
| Potential issues that were checked | ||
|---|---|---|
| Windows Update environment variables are <br><br>incorrect<br><br><br>Windows <br><br>Update environment variables are incorrect | Issue not present | |
| Some security settings are missing or have been <br><br>changed<br><br><br>Some <br><br>security settings are missing or have been changed | Issue not present | |
| Windows Update services are not running<br><br><br>Windows <br><br>Update services are not running | Issue not present | |
| Cryptographic service components are not <br><br>registered<br><br><br>Cryptographic <br><br>service components are not registered | Issue not present |
| Issues found | Detection details |
|---|
| 5 | Problems installing recent <br><br>updates | Not fixed | <br> | --- | --- | --- | --- | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Repair Windows Update | Completed | <br> | --- | --- | <br> | --- | <br> | Repair Windows <br><br>Update services and <br><br>dependencies |
| | 5 | Check for missing or corrupt <br><br>files | Detected | |<br>| --- | --- | --- | --- | | | | | Repair missing or corrupt files | Completed |<br>| --- | --- | |<br>| | SFC Output |<br>| | Output: | Windows Resource Protection did not find any integrity |<br>| --- | --- | |<br>| --- | |<br>| --- | | | --- |
Vikas,
Please do the following.
You'll get a message that a diags check can't be run because the disk can't be locked and whether you want to schedule a checkup on the next restart. Click Yes and then either restart, or finish what you're doing and restart later.
I don't see any indication of a bad sector on your hard drive in any of the logs you've posted already, but I think it's wise to check the hard drive in this way just in case.
CHKDSK can fix file system errors and can also mark any bad blocks to prevent them being used.
A diags check can take several hours depending on how big the drive is and what state it's in. If nothing is wrong with it though, the diags check will usually complete in about 40 minutes.
Hi Xircal
Ran the ChkDsk - and dozed off waiting for it to complete.
After a reboot, the Store will still not work.
Thanks
Vikas
Hi Vikas,
Apologies for the late reply, but I only just received the email today I don't know what the reason for the delay was though.
I guess things are the same and you still can't download from the store.
Could you let me know what security software you have installed on the machine? Or are you just using Windows Defender?
Can you also please do the following.