Not able to download any app from Windows store (Windows 8.1)

Anonymous

Apologies for the long post - but the issue is really frustrating to the core.

I purchased an HP laptop 6 months back with Windows 8.

I upgraded to 8.1 a couple of months back. Initially I was using a Microsoft account; after a few days I switched to a Local account.

Since then I have not been able to download any applications from the store.

I face the following errors at different times:

Most often - the download fails with the error message 'Your purchase couldn't be completed. This app can't be purchased because your current Internet connection is too slow. Please try again using a different connection'. I am sure my internet connection is fine - i can download at high speeds from other sites.
If I reboot my laptop, then the download begins, but gets stuck with a 'Pending' indicator forever.
The third issue which happens at times is that the Store doesn't even load, just the Progress bar (circling dots) and the green splash screen are displayed.

I have tried several things several times. for e.g.

wsreset -> NO USE WHATSOEVER
Disabled my antivirus - AVG Free - NO USE WHATSOEVER
Cleared the C:\Windows\SoftwareDistribution folder - the problem here is that this only works if we stop the Windows Update Service - BUT THE Windows Update Service itself is stuck in 'STOPPING' state. It can neither be stopped nor restarted.
In continuance to point 2, If I reboot and clear the C:\Windows\SoftwareDistribution folder, it works the first time. However after a 'Sleep' or laptop lid close, one of the above mentioned 3 problems start occurring - mostly 1 or 2.
Ran the following command -

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

As in point 3 here, it may work once but thereafter problems start again.

5. Also tried the Windows Update troubleshooter, which fixed 2 problems - after which the Store worked a couple of times. But it started erroring again after a sleep.

Some problems that I see for sure:

Windows Update Service hangs very frequently - remains in Stopping state
Some errors noticed in the Event Viewer are:

The program WWAHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1968

Start Time: 01cef4079d93e117

Termination Time: 35

Application Path: C:\Windows\System32\WWAHost.exe

Report Id: 2e90aba1-5ffb-11e3-bea0-b8763f390464

Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: Windows.Store

The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

{C2F03A33-21F5-47FA-B4BB-156362A2F239}

and APPID

{316CDED5-E4AE-4B15-9113-7055D84DCC97}

to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Any help will be appreciated. I do not want to switch to a Microsoft account. I would expect that with a local account also, I should be able to download applications with no hassles.

Thanks in advance

Vikas

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi Vikas,

Try the illustrated method to rename the Cache folder here: http://m.kapilarya.com/fix-windows-store-hangs-or-crashes-in-windows-8-1

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61 additional answers

Anonymous

2014-03-29T14:17:53+00:00

Thats a good one.

Its the name of my computer :)

Vikas
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Anonymous

2014-03-29T16:16:15+00:00

OK. Had to ask. ;)

Can you run through these troubleshooting steps and see if any of them work: http://www.thewindowsclub.com/fix-unable-install-apps-windows-8-store
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Anonymous

2014-03-30T18:02:22+00:00

Hi Xircal

Tried and not working yet.

Here are some event logs. The BITS Client keeps showing up everytime.

Log Name:      Application

Source:        Microsoft-Windows-AppModel-State

Date:          3/30/2014 11:25:22 PM

Event ID:      10

Task Category: None

Level:         Error

Keywords:

User:          Virtual-Machine\Vikas

Computer:      Virtual-Machine

Description:

Failure to load the application settings for package windows_ie_ac_001. Error Code: 3

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Microsoft-Windows-AppModel-State" Guid="{BFF15E13-81BF-45EE-8B16-7CFEAD00DA86}" />

    <EventID>10</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2014-03-30T17:55:22.452920400Z" />

    <EventRecordID>75221</EventRecordID>

    <Correlation />

    <Execution ProcessID="9460" ThreadID="7532" />

    <Channel>Application</Channel>

    <Computer>Virtual-Machine</Computer>

    <Security UserID="S-1-5-21-778961685-1974870757-1650882049-1001" />

</System>

<EventData>

    <Data Name="ErrorString">windows_ie_ac_001</Data>

    <Data Name="Error">3</Data>

</EventData>

</Event>

Log Name:      Application

Source:        Microsoft-Windows-AppModel-State

Date:          3/30/2014 11:25:15 PM

Event ID:      10

Task Category: None

Level:         Error

Keywords:

User:          Virtual-Machine\Vikas

Computer:      Virtual-Machine

Description:

Failure to load the application settings for package microsoft.windows.authhost.sso_8wekyb3d8bbwe. Error Code: 3

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Microsoft-Windows-AppModel-State" Guid="{BFF15E13-81BF-45EE-8B16-7CFEAD00DA86}" />

    <EventID>10</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2014-03-30T17:55:15.836657700Z" />

    <EventRecordID>75217</EventRecordID>

    <Correlation />

    <Execution ProcessID="9460" ThreadID="7532" />

    <Channel>Application</Channel>

    <Computer>Virtual-Machine</Computer>

    <Security UserID="S-1-5-21-778961685-1974870757-1650882049-1001" />

</System>

<EventData>

    <Data Name="ErrorString">microsoft.windows.authhost.sso_8wekyb3d8bbwe</Data>

    <Data Name="Error">3</Data>

</EventData>

</Event>

Log Name:      Application

Source:        Microsoft-Windows-AppModel-State

Date:          3/30/2014 11:25:15 PM

Event ID:      10

Task Category: None

Level:         Error

Keywords:

User:          Virtual-Machine\Vikas

Computer:      Virtual-Machine

Description:

Failure to load the application settings for package microsoft.windows.authhost.b_8wekyb3d8bbwe. Error Code: 3

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Microsoft-Windows-AppModel-State" Guid="{BFF15E13-81BF-45EE-8B16-7CFEAD00DA86}" />

    <EventID>10</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2014-03-30T17:55:15.836657700Z" />

    <EventRecordID>75216</EventRecordID>

    <Correlation />

    <Execution ProcessID="9460" ThreadID="7532" />

    <Channel>Application</Channel>

    <Computer>Virtual-Machine</Computer>

    <Security UserID="S-1-5-21-778961685-1974870757-1650882049-1001" />

</System>

<EventData>

    <Data Name="ErrorString">microsoft.windows.authhost.b_8wekyb3d8bbwe</Data>

    <Data Name="Error">3</Data>

</EventData>

</Event>

Log Name:      Application

Source:        Microsoft-Windows-AppModel-State

Date:          3/30/2014 11:25:15 PM

Event ID:      10

Task Category: None

Level:         Error

Keywords:

User:          Virtual-Machine\Vikas

Computer:      Virtual-Machine

Description:

Failure to load the application settings for package microsoft.windows.authhost.a_8wekyb3d8bbwe. Error Code: 3

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Microsoft-Windows-AppModel-State" Guid="{BFF15E13-81BF-45EE-8B16-7CFEAD00DA86}" />

    <EventID>10</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2014-03-30T17:55:15.836657700Z" />

    <EventRecordID>75215</EventRecordID>

    <Correlation />

    <Execution ProcessID="9460" ThreadID="7532" />

    <Channel>Application</Channel>

    <Computer>Virtual-Machine</Computer>

    <Security UserID="S-1-5-21-778961685-1974870757-1650882049-1001" />

</System>

<EventData>

    <Data Name="ErrorString">microsoft.windows.authhost.a_8wekyb3d8bbwe</Data>

    <Data Name="Error">3</Data>

</EventData>

</Event>

Log Name:      System

Source:        Microsoft-Windows-Bits-Client

Date:          3/30/2014 11:20:19 PM

Event ID:      16393

Task Category: None

Level:         Warning

Keywords:

User:          SYSTEM

Computer:      Virtual-Machine

Description:

BITS has encountered an error communicating with an Internet Gateway Device. Please check that the device is functioning properly. BITS will not attempt to use this device until the next system reboot. Error code: 0x80004005.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Microsoft-Windows-Bits-Client" Guid="{EF1CC15B-46C1-414E-BB95-E76B077BD51E}" />

    <EventID>16393</EventID>

    <Version>0</Version>

    <Level>3</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2014-03-30T17:50:19.723110100Z" />

    <EventRecordID>21753</EventRecordID>

    <Correlation ActivityID="{FB1BE436-4B17-0002-2EEC-1BFB174BCF01}" />

    <Execution ProcessID="1180" ThreadID="2112" />

    <Channel>System</Channel>

    <Computer>Virtual-Machine</Computer>

    <Security UserID="S-1-5-18" />

</System>

<EventData>

    <Data Name="ErrorCode">2147500037</Data>

</EventData>

</Event>

Log Name:      System

Source:        Microsoft-Windows-DNS-Client

Date:          3/30/2014 11:16:07 PM

Event ID:      1014

Task Category: (1014)

Level:         Warning

Keywords:      (268435456)

User:          NETWORK SERVICE

Computer:      Virtual-Machine

Description:

Name resolution for the name win8.ipv6.microsoft.com. timed out after none of the configured DNS servers responded.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Microsoft-Windows-DNS-Client" Guid="{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}" />

    <EventID>1014</EventID>

    <Version>0</Version>

    <Level>3</Level>

    <Task>1014</Task>

    <Opcode>0</Opcode>

    <Keywords>0x4000000010000000</Keywords>

    <TimeCreated SystemTime="2014-03-30T17:46:07.355277800Z" />

    <EventRecordID>21751</EventRecordID>

    <Correlation />

    <Execution ProcessID="1564" ThreadID="9000" />

    <Channel>System</Channel>

    <Computer>Virtual-Machine</Computer>

    <Security UserID="S-1-5-20" />

</System>

<EventData>

    <Data Name="QueryName">win8.ipv6.microsoft.com.</Data>

    <Data Name="AddressLength">128</Data>

    <Data Name="Address">02000000DCE26428000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Data>

</EventData>

</Event>

Log Name:      System

Source:        Microsoft-Windows-DistributedCOM

Date:          3/30/2014 11:15:52 PM

Event ID:      10010

Task Category: None

Level:         Error

Keywords:      Classic

User:          Virtual-Machine\Vikas

Computer:      Virtual-Machine

Description:

The server {D63B10C5-BB46-4990-A94F-E40B9D520160} did not register with DCOM within the required timeout.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

    <EventID Qualifiers="0">10010</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2014-03-30T17:45:52.394819400Z" />

    <EventRecordID>21745</EventRecordID>

    <Correlation />

    <Execution ProcessID="324" ThreadID="7500" />

    <Channel>System</Channel>

    <Computer>Virtual-Machine</Computer>

    <Security UserID="S-1-5-21-778961685-1974870757-1650882049-1001" />

</System>

<EventData>

    <Data Name="param1">{D63B10C5-BB46-4990-A94F-E40B9D520160}</Data>

</EventData>

</Event>
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Anonymous

2014-03-30T18:16:36+00:00
Vikas,

Run this Fixit to resolve the BITS problem and then run the other one to update the Windows Update Agent afterwards.
- http://support.microsoft.com/kb/971058/en-us
- http://support.microsoft.com/kb/949104/en-us
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