Not able to download any app from Windows store (Windows 8.1)

Anonymous
2013-12-14T07:23:50+00:00

Hi

Apologies for the long post - but the issue is really frustrating to the core.

I purchased an HP laptop 6 months back with Windows 8.

I upgraded to 8.1 a couple of months back. Initially I was using a Microsoft account; after a few days I switched to a Local account.

Since then I have not been able to download any applications from the store.

I face the following errors at different times:

  1. Most often - the download fails with the error message 'Your purchase couldn't be completed.  This app can't be purchased because your current Internet connection is too slow.  Please try again using a different connection'. I am sure my internet connection is fine - i can download at high speeds from other sites.
  2. If  I reboot my laptop, then the download begins, but gets stuck with a 'Pending' indicator forever.
  3. The third issue which happens at times is that the Store doesn't even load, just the Progress bar (circling dots) and the green splash screen are displayed.

I have tried several things several times. for e.g.

  1. wsreset -> NO USE WHATSOEVER
  2. Disabled my antivirus - AVG Free - NO USE WHATSOEVER
  3. Cleared the C:\Windows\SoftwareDistribution folder - the problem here is that this only works if we stop the Windows Update  Service - BUT THE Windows Update Service itself is stuck in 'STOPPING' state. It can neither be stopped nor restarted.
  4. In continuance to point 2, If I reboot and clear the C:\Windows\SoftwareDistribution folder, it works the first time. However after a 'Sleep' or laptop lid close, one of the above mentioned 3 problems start occurring - mostly 1 or 2.
  5. Ran the following command -

          powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

         As in point 3 here, it may work once but thereafter problems start again.

     5.  Also tried the Windows Update troubleshooter, which fixed 2 problems - after which the Store worked a couple of times. But it started erroring again after a sleep.

Some problems that I see for sure:

  1. Windows Update Service hangs very frequently - remains in Stopping state
  2. Some errors noticed in the Event Viewer are:

The program WWAHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 Process ID: 1968

 Start Time: 01cef4079d93e117

 Termination Time: 35

 Application Path: C:\Windows\System32\WWAHost.exe

 Report Id: 2e90aba1-5ffb-11e3-bea0-b8763f390464

 Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

 Faulting package-relative application ID: Windows.Store


The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.


The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

{C2F03A33-21F5-47FA-B4BB-156362A2F239}

 and APPID

{316CDED5-E4AE-4B15-9113-7055D84DCC97}

 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


Any help will be appreciated. I do not want to switch to a Microsoft account. I would expect that with a local account also, I should be able to download applications with no hassles.

Thanks in advance

Vikas

Windows for home | Previous Windows versions | Microsoft Store

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  1. Anonymous
    2014-04-09T03:22:28+00:00

    Hi Xircal

    No such messages.

    Kindly check screenshot below (pardon the account images ;) )

    Thanks

    Vikas

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  2. Anonymous
    2014-04-09T11:57:34+00:00

    Yes, The Terminator is one of my favourite movies as well :)

    Anyway, looking back at your initial post, I see that you mentioned Windows Update hanging at "Stopping". Is that still the case? If so, run the following Fixit and then update the Windows Update  Agent by running the second Fixit.

    What do you have Windows Update set to? Whatever it is, try setting it to "Download updates, but let me decide whether to install them". Here's a screenie.

    This should cause the wuauserv service to show as "Running" and "Automatic" in the Services Management Console.

    By the way, do you have Windows configured to use a "Metered connection"? See this link for more info on that aspect: http://windows.microsoft.com/en-gb/windows-8/metered-internet-connections-frequently-asked-questions

    You could try setting it to "non-metered" when you want to download from the store to see if it makes any difference.

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  3. Anonymous
    2014-04-10T03:01:50+00:00

    Hi Xircal

    Windows update Service was already running - its startup was set to Automatic (trigger start).

    My update setting was 'Check for updates but let me choose whether to download and install them. I did install even the latest Win 8.1 update but that did not help.

    I cannot see the setting for Metered or Non-Metered in Control Panel. However my connection is via a 3G USB Dongle and has a limit of 10 gig per month. So I am guessing it is a metered connection.

    Thanks

    Vikas

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  4. Anonymous
    2014-04-10T13:20:46+00:00

    Hi Xircal

    I cannot see the setting for Metered or Non-Metered in Control Panel. However my connection is via a 3G USB Dongle and has a limit of 10 gig per month. So I am guessing it is a metered connection.

    Thanks

    Vikas

    Hi Vikas,

    The settings regarding metered connections can be found in PC Settings. See this article:

    http://windows.microsoft.com/en-gb/windows-8/metered-internet-connections-frequently-asked-questions

    What happens when you approach your 10GB quota? Do you get some kind of a warning message?

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