Not able to download any app from Windows store (Windows 8.1)

Anonymous
2013-12-14T07:23:50+00:00

Hi

Apologies for the long post - but the issue is really frustrating to the core.

I purchased an HP laptop 6 months back with Windows 8.

I upgraded to 8.1 a couple of months back. Initially I was using a Microsoft account; after a few days I switched to a Local account.

Since then I have not been able to download any applications from the store.

I face the following errors at different times:

  1. Most often - the download fails with the error message 'Your purchase couldn't be completed.  This app can't be purchased because your current Internet connection is too slow.  Please try again using a different connection'. I am sure my internet connection is fine - i can download at high speeds from other sites.
  2. If  I reboot my laptop, then the download begins, but gets stuck with a 'Pending' indicator forever.
  3. The third issue which happens at times is that the Store doesn't even load, just the Progress bar (circling dots) and the green splash screen are displayed.

I have tried several things several times. for e.g.

  1. wsreset -> NO USE WHATSOEVER
  2. Disabled my antivirus - AVG Free - NO USE WHATSOEVER
  3. Cleared the C:\Windows\SoftwareDistribution folder - the problem here is that this only works if we stop the Windows Update  Service - BUT THE Windows Update Service itself is stuck in 'STOPPING' state. It can neither be stopped nor restarted.
  4. In continuance to point 2, If I reboot and clear the C:\Windows\SoftwareDistribution folder, it works the first time. However after a 'Sleep' or laptop lid close, one of the above mentioned 3 problems start occurring - mostly 1 or 2.
  5. Ran the following command -

          powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

         As in point 3 here, it may work once but thereafter problems start again.

     5.  Also tried the Windows Update troubleshooter, which fixed 2 problems - after which the Store worked a couple of times. But it started erroring again after a sleep.

Some problems that I see for sure:

  1. Windows Update Service hangs very frequently - remains in Stopping state
  2. Some errors noticed in the Event Viewer are:

The program WWAHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 Process ID: 1968

 Start Time: 01cef4079d93e117

 Termination Time: 35

 Application Path: C:\Windows\System32\WWAHost.exe

 Report Id: 2e90aba1-5ffb-11e3-bea0-b8763f390464

 Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

 Faulting package-relative application ID: Windows.Store

The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

{C2F03A33-21F5-47FA-B4BB-156362A2F239}

 and APPID

{316CDED5-E4AE-4B15-9113-7055D84DCC97}

 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Any help will be appreciated. I do not want to switch to a Microsoft account. I would expect that with a local account also, I should be able to download applications with no hassles.

Thanks in advance

Vikas

Windows for home | Previous Windows versions | Microsoft Store

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  1. Anonymous
    2013-12-15T05:13:16+00:00

    Hi Vikas,

    1.       Did you try switching to Microsoft account and check if you face similar issue?

    2.       Are you using Microsoft account to login to Windows Store?

    You won't be able to install an app if your PC doesn't meet the system requirements for it. Check to make sure you're not signed in to the PC or the Store using a temporary or guest account. Refer this article:

    It is necessary to use Microsoft Account to download from Windows Store.

    Why can't I find or install an app from the Windows Store?

    http://windows.microsoft.com/en-IN/windows-8/why-find-install-app-windows-store

    Follow these methods and check if it helps:

    Method 1: The process that hosts and executes a Windows Store app using JavaScript is called WWAHost.exe. This process provides a superset of functionality greater than that provided by the Microsoft Internet Explorer browser. Follow these steps and check if it helps:

    1. At the start menu, type cmd.exe. You will see "Command Prompt" in the results list. Right-click on it. A context menu-bar will show up at the bottom of the screen. Click on "Run as administrator". Click "yes" to the User Account Control prompt. Command shell will start.

    2. Let's see your LOCALAPPDATA setting. Type...

    C:>set LOCALAPPDATALOCALAPPDATA=C:\Users(User name)\AppData\Local

    3. Let's see the contents of the WinStore_cw5n1h2txyewy folder. Type...

    C:>dir "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy"

    Volume in drive C is System

    Volume Serial Number is CE28-C1D0

    Directory of C:\Users(User name)\AppData\Local\Packages\WinStore_cw5n1h2txyewy

    03/18/2013 11:24 PM <DIR> .

    03/18/2013 11:24 PM <DIR> ..

    03/18/2013 11:25 PM <DIR> AC

    03/18/2013 11:24 PM <DIR> Settings

    4. Do you have the AC folder? If not type...

    C:&gt;md "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC\PRICache"

    5. Now check the ACEs (Access Control Entries) in the ACL (Access Control List) for the AC the folder. Type...

    C:&gt;icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC"

    C:\Users(User name)\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F)

    NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)

    BUILTIN\Administrators:(I)(OI)(CI)(F)

    USERNAME\USER:(I)(OI)(CI)(F)

    Mandatory Label\Low Mandatory Level:(OI)(CI)(NW)

    Successfully processed 1 files; Failed processing 0 files

    6. Do you see the S-1-15-2.... and "Mandatory Label\Low Mandatory Level" ACEs in the list? If not, type...

    C:&gt;icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC" /grant *S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F) /setintegritylevel (OI)(CI)Lprocessed file: C:\Users**(User name)**\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC\

    Successfully processed 1 files; Failed processing 0 files

    6. Try to launch the Store app

    Method 2: You can use DISM restore health command to fix Windows 8 update issue. Refer this Microsoft article:

    System Update Readiness Tool fixes Windows Update errors

    **http://support.microsoft.com/kb/947821/en-us**

    Also refer this article:

    Troubleshoot problems with installing updates

    **http://windows.microsoft.com/en-IN/windows-8/troubleshoot-problems-installing-updates**

    Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

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  2. Anonymous
    2013-12-18T03:56:15+00:00

    Hello John

    I tried shifting to a Microsoft account to see if I could download then.

    However it did not work. The error in this case was Error 2 (download gets stuck at 'Pending').

    Earlier when I was using a Local account, indeed I was logging in to the Store with my MS Account. It used to work fine when I had not upgraded to Windows 8.

    I have tried all 6 steps in Method 1 - all settings were already in place.

    Nonetheless I still tried to execute Steps 5 and 6 to reset the ACLs.

    But I was unable to use the Store.

    I have now downloaded, System Update Readiness tool. Will try that in a day or two and let you know.

    Thanks

    Vikas

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  3. Anonymous
    2013-12-20T16:16:37+00:00

    Hello John

    Further update:

    I used the DISM tool - ran the following commands from an Admin command prompt:

    • DISM.exe /Online /Cleanup-image /Scanhealth
    • DISM.exe /Online /Cleanup-image /Restorehealth

    Rebooted the laptop. Still unable to download. Download gets stuck at pending (Error 2 above).

    Checked System Event Viewer - saw the foll errors:

    The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

    {C2F03A33-21F5-47FA-B4BB-156362A2F239}

    and APPID

    {316CDED5-E4AE-4B15-9113-7055D84DCC97}

    to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    And before this there was a Warning:

    BITS has encountered an error communicating with an Internet Gateway Device. Please check that the device is functioning properly. BITS will not attempt to use this device until the next system reboot. Error code: 0x80004005.

    Any ideas??

    Thanks

    Vikas

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  4. Anonymous
    2013-12-26T06:57:14+00:00

    Hi Vikas,

    Did you try restarting the computer?

    I would suggest you to run the SFC Scan on the computer and check if it helps.

    Use the System File Checker tool to repair missing or corrupted system files

    **http://support.microsoft.com/kb/929833/en-us**

    If you are not able to fix the corrupted system files, you need to reset the PC to fix the issue on Windows 8/8.1

    http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc

    Warning: All your personal files will be deleted and your settings will be reset. All applications that you've installed will be removed. Only the applications that came with your PC will be reinstalled.

    Note: I highly recommend backing up all of your important files and folders onto an external storage device before attempting any type of OS repair or upgrade.

    Also, in oder to download apps from Store, you would need to use the Microsoft account. Refer to the link to get the details:

    http://windows.microsoft.com/en-in/windows-8/apps-windows-store-tutorial

    Hope this helps

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