Hi Vikas,
Try the illustrated method to rename the Cache folder here: http://m.kapilarya.com/fix-windows-store-hangs-or-crashes-in-windows-8-1
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Hi
Apologies for the long post - but the issue is really frustrating to the core.
I purchased an HP laptop 6 months back with Windows 8.
I upgraded to 8.1 a couple of months back. Initially I was using a Microsoft account; after a few days I switched to a Local account.
Since then I have not been able to download any applications from the store.
I face the following errors at different times:
I have tried several things several times. for e.g.
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
As in point 3 here, it may work once but thereafter problems start again.
5. Also tried the Windows Update troubleshooter, which fixed 2 problems - after which the Store worked a couple of times. But it started erroring again after a sleep.
Some problems that I see for sure:
The program WWAHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1968
Start Time: 01cef4079d93e117
Termination Time: 35
Application Path: C:\Windows\System32\WWAHost.exe
Report Id: 2e90aba1-5ffb-11e3-bea0-b8763f390464
Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: Windows.Store
The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Any help will be appreciated. I do not want to switch to a Microsoft account. I would expect that with a local account also, I should be able to download applications with no hassles.
Thanks in advance
Vikas
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Hi Vikas,
Try the illustrated method to rename the Cache folder here: http://m.kapilarya.com/fix-windows-store-hangs-or-crashes-in-windows-8-1
Hi Xircal
No such messages.
Kindly check screenshot below (pardon the account images ;) )
Thanks
Vikas
Hello Xircal
Have tried this on multiple occasions - but to no avail.
Tried this nevertheless. The Store is still stuck.
This is how the C:\Windows\SoftwareDistribution folder looks. Do you see any problems here?
Thanks
Vikas
Hi Vikas,
Your folder looks exactly the same as the one on my own machine so nothing amiss there.
Something else worth checking just in case it might be relevant which is the Microsoft might be blocking access to the store because it wants some info from you.
So hit Windows key + i to get the Charms menu, then click "Change PC Settings".
Next, go to "Accounts" and then click "Your Accounts". If they want you to update your account, you'll see "You need to verify your account" written underneath your email address.
Also, if you use the two step ID process, you'll also see "You need to update some info for your Microsoft account".
If you see either or both of those, that's most likely the cause of the problem. After you click the links and provide the appropriate info, you should be able to access the store.
Hello Xircal
Have tried this on multiple occasions - but to no avail.
Tried this nevertheless. The Store is still stuck.
This is how the C:\Windows\SoftwareDistribution folder looks. Do you see any problems here?
Thanks
Vikas
Hi Vikas,
Let's try re-registering the Store and see if that gets us anywhere.
So right click the Start button and go to Command Prompt (Admin).
Next, copy / paste the following command in bold type and hit Enter:
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
Next, in the same Command Prompt, copy / paste the following command and hit Enter.:
start "" "ms-windows-store:"
Then go to the Store again and try and download something.
Just in case you don't know, you can't paste to a command prompt directly. Instead, right click the black button top left and then go to Edit followed by Paste. Here's an example screenshot.