Hi Vikas,
Try the illustrated method to rename the Cache folder here: http://m.kapilarya.com/fix-windows-store-hangs-or-crashes-in-windows-8-1
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Hi
Apologies for the long post - but the issue is really frustrating to the core.
I purchased an HP laptop 6 months back with Windows 8.
I upgraded to 8.1 a couple of months back. Initially I was using a Microsoft account; after a few days I switched to a Local account.
Since then I have not been able to download any applications from the store.
I face the following errors at different times:
I have tried several things several times. for e.g.
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
As in point 3 here, it may work once but thereafter problems start again.
5. Also tried the Windows Update troubleshooter, which fixed 2 problems - after which the Store worked a couple of times. But it started erroring again after a sleep.
Some problems that I see for sure:
The program WWAHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1968
Start Time: 01cef4079d93e117
Termination Time: 35
Application Path: C:\Windows\System32\WWAHost.exe
Report Id: 2e90aba1-5ffb-11e3-bea0-b8763f390464
Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: Windows.Store
The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Any help will be appreciated. I do not want to switch to a Microsoft account. I would expect that with a local account also, I should be able to download applications with no hassles.
Thanks in advance
Vikas
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Hi Vikas,
Try the illustrated method to rename the Cache folder here: http://m.kapilarya.com/fix-windows-store-hangs-or-crashes-in-windows-8-1
Hi Xircal
I had seen that link. What I am trying to say is that the connection I use is not even listed in there.
The connection I use is a mobile 3G connection (name-Reliance) - listed in Network Settings under Control Panel. I am not able to paste a screenshot here bcoz of limitations on the size of the message.
I don't receive any message when the connection approached 10GB. Actually, my bad, this is an unlimited connection - but the speed drops to 2G speeds after 10 GB is crossed. (which is as good as it not being there in the first place).
Thanks
Vikas
Hi Xircal
I cannot see the setting for Metered or Non-Metered in Control Panel. However my connection is via a 3G USB Dongle and has a limit of 10 gig per month. So I am guessing it is a metered connection.
Thanks
Vikas
Hi Vikas,
The settings regarding metered connections can be found in PC Settings. See this article:
http://windows.microsoft.com/en-gb/windows-8/metered-internet-connections-frequently-asked-questions
What happens when you approach your 10GB quota? Do you get some kind of a warning message?
Hi Xircal
Windows update Service was already running - its startup was set to Automatic (trigger start).
My update setting was 'Check for updates but let me choose whether to download and install them. I did install even the latest Win 8.1 update but that did not help.
I cannot see the setting for Metered or Non-Metered in Control Panel. However my connection is via a 3G USB Dongle and has a limit of 10 gig per month. So I am guessing it is a metered connection.
Thanks
Vikas
Yes, The Terminator is one of my favourite movies as well :)
Anyway, looking back at your initial post, I see that you mentioned Windows Update hanging at "Stopping". Is that still the case? If so, run the following Fixit and then update the Windows Update Agent by running the second Fixit.
What do you have Windows Update set to? Whatever it is, try setting it to "Download updates, but let me decide whether to install them". Here's a screenie.
This should cause the wuauserv service to show as "Running" and "Automatic" in the Services Management Console.
By the way, do you have Windows configured to use a "Metered connection"? See this link for more info on that aspect: http://windows.microsoft.com/en-gb/windows-8/metered-internet-connections-frequently-asked-questions
You could try setting it to "non-metered" when you want to download from the store to see if it makes any difference.