Hi Vikas,
Try the illustrated method to rename the Cache folder here: http://m.kapilarya.com/fix-windows-store-hangs-or-crashes-in-windows-8-1
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Hi
Apologies for the long post - but the issue is really frustrating to the core.
I purchased an HP laptop 6 months back with Windows 8.
I upgraded to 8.1 a couple of months back. Initially I was using a Microsoft account; after a few days I switched to a Local account.
Since then I have not been able to download any applications from the store.
I face the following errors at different times:
I have tried several things several times. for e.g.
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
As in point 3 here, it may work once but thereafter problems start again.
5. Also tried the Windows Update troubleshooter, which fixed 2 problems - after which the Store worked a couple of times. But it started erroring again after a sleep.
Some problems that I see for sure:
The program WWAHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1968
Start Time: 01cef4079d93e117
Termination Time: 35
Application Path: C:\Windows\System32\WWAHost.exe
Report Id: 2e90aba1-5ffb-11e3-bea0-b8763f390464
Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: Windows.Store
The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Any help will be appreciated. I do not want to switch to a Microsoft account. I would expect that with a local account also, I should be able to download applications with no hassles.
Thanks in advance
Vikas
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Hi Vikas,
Try the illustrated method to rename the Cache folder here: http://m.kapilarya.com/fix-windows-store-hangs-or-crashes-in-windows-8-1
Hi Vikas,
1. Did you try switching to Microsoft account and check if you face similar issue?
2. Are you using Microsoft account to login to Windows Store?
You won't be able to install an app if your PC doesn't meet the system requirements for it. Check to make sure you're not signed in to the PC or the Store using a temporary or guest account. Refer this article:
It is necessary to use Microsoft Account to download from Windows Store.
Why can't I find or install an app from the Windows Store?
http://windows.microsoft.com/en-IN/windows-8/why-find-install-app-windows-store
Follow these methods and check if it helps:
Method 1: The process that hosts and executes a Windows Store app using JavaScript is called WWAHost.exe. This process provides a superset of functionality greater than that provided by the Microsoft Internet Explorer browser. Follow these steps and check if it helps:
1. At the start menu, type cmd.exe. You will see "Command Prompt" in the results list. Right-click on it. A context menu-bar will show up at the bottom of the screen. Click on "Run as administrator". Click "yes" to the User Account Control prompt. Command shell will start.
2. Let's see your LOCALAPPDATA setting. Type...
C:>set LOCALAPPDATALOCALAPPDATA=C:\Users(User name)\AppData\Local
3. Let's see the contents of the WinStore_cw5n1h2txyewy folder. Type...
C:>dir "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy"
Volume in drive C is System
Volume Serial Number is CE28-C1D0
Directory of C:\Users(User name)\AppData\Local\Packages\WinStore_cw5n1h2txyewy
03/18/2013 11:24 PM <DIR> .
03/18/2013 11:24 PM <DIR> ..
03/18/2013 11:25 PM <DIR> AC
03/18/2013 11:24 PM <DIR> Settings
4. Do you have the AC folder? If not type...
C:>md "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC\PRICache"
5. Now check the ACEs (Access Control Entries) in the ACL (Access Control List) for the AC the folder. Type...
C:>icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC"
C:\Users(User name)\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F)
NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
BUILTIN\Administrators:(I)(OI)(CI)(F)
USERNAME\USER:(I)(OI)(CI)(F)
Mandatory Label\Low Mandatory Level:(OI)(CI)(NW)
Successfully processed 1 files; Failed processing 0 files
6. Do you see the S-1-15-2.... and "Mandatory Label\Low Mandatory Level" ACEs in the list? If not, type...
C:>icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC" /grant *S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F) /setintegritylevel (OI)(CI)Lprocessed file: C:\Users**(User name)**\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC\
Successfully processed 1 files; Failed processing 0 files
6. Try to launch the Store app
Method 2: You can use DISM restore health command to fix Windows 8 update issue. Refer this Microsoft article:
System Update Readiness Tool fixes Windows Update errors
**http://support.microsoft.com/kb/947821/en-us**
Also refer this article:
Troubleshoot problems with installing updates
**http://windows.microsoft.com/en-IN/windows-8/troubleshoot-problems-installing-updates**
Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.