Not able to download any app from Windows store (Windows 8.1)

Anonymous
2013-12-14T07:23:50+00:00

Hi

Apologies for the long post - but the issue is really frustrating to the core.

I purchased an HP laptop 6 months back with Windows 8.

I upgraded to 8.1 a couple of months back. Initially I was using a Microsoft account; after a few days I switched to a Local account.

Since then I have not been able to download any applications from the store.

I face the following errors at different times:

  1. Most often - the download fails with the error message 'Your purchase couldn't be completed.  This app can't be purchased because your current Internet connection is too slow.  Please try again using a different connection'. I am sure my internet connection is fine - i can download at high speeds from other sites.
  2. If  I reboot my laptop, then the download begins, but gets stuck with a 'Pending' indicator forever.
  3. The third issue which happens at times is that the Store doesn't even load, just the Progress bar (circling dots) and the green splash screen are displayed.

I have tried several things several times. for e.g.

  1. wsreset -> NO USE WHATSOEVER
  2. Disabled my antivirus - AVG Free - NO USE WHATSOEVER
  3. Cleared the C:\Windows\SoftwareDistribution folder - the problem here is that this only works if we stop the Windows Update  Service - BUT THE Windows Update Service itself is stuck in 'STOPPING' state. It can neither be stopped nor restarted.
  4. In continuance to point 2, If I reboot and clear the C:\Windows\SoftwareDistribution folder, it works the first time. However after a 'Sleep' or laptop lid close, one of the above mentioned 3 problems start occurring - mostly 1 or 2.
  5. Ran the following command -

          powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

         As in point 3 here, it may work once but thereafter problems start again.

     5.  Also tried the Windows Update troubleshooter, which fixed 2 problems - after which the Store worked a couple of times. But it started erroring again after a sleep.

Some problems that I see for sure:

  1. Windows Update Service hangs very frequently - remains in Stopping state
  2. Some errors noticed in the Event Viewer are:

The program WWAHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 Process ID: 1968

 Start Time: 01cef4079d93e117

 Termination Time: 35

 Application Path: C:\Windows\System32\WWAHost.exe

 Report Id: 2e90aba1-5ffb-11e3-bea0-b8763f390464

 Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

 Faulting package-relative application ID: Windows.Store


The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.


The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

{C2F03A33-21F5-47FA-B4BB-156362A2F239}

 and APPID

{316CDED5-E4AE-4B15-9113-7055D84DCC97}

 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


Any help will be appreciated. I do not want to switch to a Microsoft account. I would expect that with a local account also, I should be able to download applications with no hassles.

Thanks in advance

Vikas

Windows for home | Previous Windows versions | Microsoft Store

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  1. Anonymous
    2014-04-05T18:00:04+00:00

    Hi Vikas,

    Apologies for the late reply, but I only just received the email today I don't know what the reason for the delay was though.

    I guess things are the same and you still can't download from the store.

    Could you let me know what security software you have installed on the machine? Or are you just using Windows Defender?

    Can you also please do the following.

    1. Right click the Start button and go to Control Panel.
    2. Click Windows Firewall and in the links menu top left, click "Allow an app or feature through the firewall".
    3. Scroll down to "Store" and verify that it's checkmarked for both the "Private" and "Public" access.

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  2. Anonymous
    2014-04-05T05:56:36+00:00

    Hi Xircal

    Ran the ChkDsk - and dozed off waiting for it to complete.

    After a reboot, the Store will still not work.

    Thanks

    Vikas

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  3. Anonymous
    2014-03-31T19:17:44+00:00

    Vikas, 

    Please do the following.

    1. Right click the Start button and go to Command Prompt (Admin).
    2. Type: CHKDSK /f /r and hit Enter.

    You'll get a message that a diags check can't be run because the disk can't be locked and whether you want to schedule a checkup on the next restart. Click Yes and then either restart, or finish what you're doing and restart later.

    I don't see any indication of a bad sector on your hard drive in any of the logs you've posted already, but I think it's wise to check the hard drive in this way just in case.

    CHKDSK can fix file system errors and can also mark any bad blocks to prevent them being used.

    A diags check can take several hours depending on how big the drive is and what state it's in. If nothing is wrong with it though, the diags check will usually complete in about 40 minutes.

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  4. Anonymous
    2014-03-31T18:45:18+00:00

    Hello Xircal

    These FIXITs report some fixes and some errors.

    Something similar to below - apologies for the verbatim copy n paste.

    But the problem recurs.

    Windows Update Publisher details
    Issues found
    Problems installing recent <br><br>updates<br><br><br>Problems <br><br>installing recent updates Not fixed
    Repair Windows Update Completed <br> --- ---
    Check for missing or corrupt files<br><br><br>Check <br><br>for missing or corrupt files Detected
    Repair missing or corrupt files Completed <br> --- ---
    Service registration is missing or corrupt<br><br><br>Service registration is missing or corrupt Fixed
    Reset service registration Completed <br> --- ---
    Windows Update error <br><br>0x80070490(2014-04-01-T-12_12_51A)<br><br><br>Windows <br><br>Update error 0x80070490(2014-04-01-T-12_12_51A) Fixed
    Resetting Windows Update data store Completed <br> --- ---
    Potential issues that were checked
    Windows Update environment variables are <br><br>incorrect<br><br><br>Windows <br><br>Update environment variables are incorrect Issue not present
    Some security settings are missing or have been <br><br>changed<br><br><br>Some <br><br>security settings are missing or have been changed Issue not present
    Windows Update services are not running<br><br><br>Windows <br><br>Update services are not running Issue not present
    Cryptographic service components are not <br><br>registered<br><br><br>Cryptographic <br><br>service components are not registered Issue not present
    Issues found Detection details
    5 Problems installing recent <br><br>updates Not fixed <br> --- --- --- ---
    Repair Windows Update Completed <br> --- --- <br> --- <br> Repair Windows <br><br>Update services and <br><br>dependencies

    | | 5 | Check for missing or corrupt <br><br>files | Detected | |<br>| --- | --- | --- | --- | | | | | Repair missing or corrupt files | Completed |<br>| --- | --- | |<br>| | SFC Output |<br>| | Output: | Windows Resource Protection did not find any integrity |<br>| --- | --- | |<br>| --- | |<br>| --- | | | --- |

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