Not able to download any app from Windows store (Windows 8.1)

Anonymous

Apologies for the long post - but the issue is really frustrating to the core.

I purchased an HP laptop 6 months back with Windows 8.

I upgraded to 8.1 a couple of months back. Initially I was using a Microsoft account; after a few days I switched to a Local account.

Since then I have not been able to download any applications from the store.

I face the following errors at different times:

Most often - the download fails with the error message 'Your purchase couldn't be completed. This app can't be purchased because your current Internet connection is too slow. Please try again using a different connection'. I am sure my internet connection is fine - i can download at high speeds from other sites.
If I reboot my laptop, then the download begins, but gets stuck with a 'Pending' indicator forever.
The third issue which happens at times is that the Store doesn't even load, just the Progress bar (circling dots) and the green splash screen are displayed.

I have tried several things several times. for e.g.

wsreset -> NO USE WHATSOEVER
Disabled my antivirus - AVG Free - NO USE WHATSOEVER
Cleared the C:\Windows\SoftwareDistribution folder - the problem here is that this only works if we stop the Windows Update Service - BUT THE Windows Update Service itself is stuck in 'STOPPING' state. It can neither be stopped nor restarted.
In continuance to point 2, If I reboot and clear the C:\Windows\SoftwareDistribution folder, it works the first time. However after a 'Sleep' or laptop lid close, one of the above mentioned 3 problems start occurring - mostly 1 or 2.
Ran the following command -

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

As in point 3 here, it may work once but thereafter problems start again.

5. Also tried the Windows Update troubleshooter, which fixed 2 problems - after which the Store worked a couple of times. But it started erroring again after a sleep.

Some problems that I see for sure:

Windows Update Service hangs very frequently - remains in Stopping state
Some errors noticed in the Event Viewer are:

The program WWAHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1968

Start Time: 01cef4079d93e117

Termination Time: 35

Application Path: C:\Windows\System32\WWAHost.exe

Report Id: 2e90aba1-5ffb-11e3-bea0-b8763f390464

Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: Windows.Store

The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

{C2F03A33-21F5-47FA-B4BB-156362A2F239}

and APPID

{316CDED5-E4AE-4B15-9113-7055D84DCC97}

to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Any help will be appreciated. I do not want to switch to a Microsoft account. I would expect that with a local account also, I should be able to download applications with no hassles.

Thanks in advance

Vikas

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Answer accepted by question author

Anonymous

Hi Vikas,

Try the illustrated method to rename the Cache folder here: http://m.kapilarya.com/fix-windows-store-hangs-or-crashes-in-windows-8-1

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61 additional answers

Anonymous

2014-03-29T14:11:07+00:00

Hi Vikas,

Just to clarify: all your logs mention: "Computer: Virtual-Machine".

Is "Virtual-Machine" the name you've given to the computer, or is Windows 8.1 installed on a virtual machine?
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Anonymous

2014-03-29T13:38:10+00:00

Hi Xircal

No Integrity violations/corrupted files reported by sfc.

Here are the event logs:

Log Name:      Application

Source:        Application Hang

Date:          3/29/2014 11:40:35 AM

Event ID:      1002

Task Category: (101)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Virtual-Machine

Description:

The program LiveComm.exe version 17.5.9600.20413 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 166c

Start Time: 01cf4ada635ddbef

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe\LiveComm.exe

Report Id: cfb17a16-b708-11e3-beb7-b8763f390464

Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe

Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Application Hang" />

    <EventID Qualifiers="0">1002</EventID>

    <Level>2</Level>

    <Task>101</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-03-29T06:10:35.000000000Z" />

    <EventRecordID>74789</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Virtual-Machine</Computer>

    <Security />

</System>

<EventData>

    <Data>LiveComm.exe</Data>

    <Data>17.5.9600.20413</Data>

    <Data>166c</Data>

    <Data>01cf4ada635ddbef</Data>

    <Data>4294967295</Data>

    <Data>C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe\LiveComm.exe</Data>

    <Data>cfb17a16-b708-11e3-beb7-b8763f390464</Data>

    <Data>microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe</Data>

    <Data>ppleae38af2e007f4358a809ac99a64a67c1</Data>

    <Binary>55006E006B006E006F0077006E0000000000</Binary>

</EventData>

</Event>

Log Name:      Application

Source:        Application Hang

Date:          3/29/2014 11:40:34 AM

Event ID:      1002

Task Category: (101)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Virtual-Machine

Description:

The program wwahost.exe version 6.3.9600.16431 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1760

Start Time: 01cf4b14daf247be

Termination Time: 4294967295

Application Path: C:\WINDOWS\system32\wwahost.exe

Report Id: cfb4aef7-b708-11e3-beb7-b8763f390464

Faulting package full name: YahooInc.YahooMail_1.7.0.23_neutral__xvnatx83ncrvj

Faulting package-relative application ID: YahooInc.YahooMail

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Application Hang" />

    <EventID Qualifiers="0">1002</EventID>

    <Level>2</Level>

    <Task>101</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-03-29T06:10:34.000000000Z" />

    <EventRecordID>74787</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Virtual-Machine</Computer>

    <Security />

</System>

<EventData>

    <Data>wwahost.exe</Data>

    <Data>6.3.9600.16431</Data>

    <Data>1760</Data>

    <Data>01cf4b14daf247be</Data>

    <Data>4294967295</Data>

    <Data>C:\WINDOWS\system32\wwahost.exe</Data>

    <Data>cfb4aef7-b708-11e3-beb7-b8763f390464</Data>

    <Data>YahooInc.YahooMail_1.7.0.23_neutral__xvnatx83ncrvj</Data>

    <Data>YahooInc.YahooMail</Data>

    <Binary>55006E006B006E006F0077006E0000000000</Binary>

</EventData>

</Event>

Log Name:      Application

Source:        Application Hang

Date:          3/29/2014 11:40:34 AM

Event ID:      1002

Task Category: (101)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Virtual-Machine

Description:

The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 18c4

Start Time: 01cf4b14dad8db7a

Termination Time: 4294967295

Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe

Report Id: ceaa3d6b-b708-11e3-beb7-b8763f390464

Faulting package full name: Weather.TheWeatherChannel_2.1.2.68_x64__t3yemqpq4kp7p

Faulting package-relative application ID: App

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Application Hang" />

    <EventID Qualifiers="0">1002</EventID>

    <Level>2</Level>

    <Task>101</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-03-29T06:10:34.000000000Z" />

    <EventRecordID>74785</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Virtual-Machine</Computer>

    <Security />

</System>

<EventData>

    <Data>backgroundTaskHost.exe</Data>

    <Data>6.3.9600.16384</Data>

    <Data>18c4</Data>

    <Data>01cf4b14dad8db7a</Data>

    <Data>4294967295</Data>

    <Data>C:\WINDOWS\system32\backgroundTaskHost.exe</Data>

    <Data>ceaa3d6b-b708-11e3-beb7-b8763f390464</Data>

    <Data>Weather.TheWeatherChannel_2.1.2.68_x64__t3yemqpq4kp7p</Data>

    <Data>App</Data>

    <Binary>55006E006B006E006F0077006E0000000000</Binary>

</EventData>

</Event>

Thanks

Vikas
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Anonymous

2014-03-29T11:15:41+00:00
Sounds like you've got corrupted files Vikas.

Open a Command Prompt (Admin) and then type the following command and hit Enter: sfc / scannow

If it reports that corruption was found which couldn't be fixed, open another Command Prompt (Admin) and either type, or copy/paste the following command and hit Enter:
- DISM.exe/Online /Cleanup-image /Restorehealth
If you want to copy/paste, right click the black button top left, go to Edit, then Paste. Here's a screenshot:

Also, could you please post the complete log files of the ones you've posted part of.

To do that, right click the log, go to "Copy", followed by "Copy Details to Text". This will copy the contents to the Windows Clipboard. Then come back here, right click and then Paste.

You have to copy them one at a time of course, but I think you know that already. ;)
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Anonymous

2014-03-29T06:25:16+00:00

Hi Xircal

I have tried this before - nevertheless tried again.

No relief yet :( :(

What was more concerning is that there were several of these errors in the Event Log:

The program wwahost.exe version 6.3.9600.16431 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 255c

Start Time: 01cf4b14dada75ec

Termination Time: 4294967295

Application Path: C:\WINDOWS\syswow64\wwahost.exe

Report Id: ceaa6481-b708-11e3-beb7-b8763f390464

Faulting package full name: Microsoft.SkypeApp_2.5.0.1005_x86__kzf8qxf38zg5c

Faulting package-relative application ID: App

The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 18c4

Start Time: 01cf4b14dad8db7a

Termination Time: 4294967295

Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe

Report Id: ceaa3d6b-b708-11e3-beb7-b8763f390464

Faulting package full name: Weather.TheWeatherChannel_2.1.2.68_x64__t3yemqpq4kp7p

Faulting package-relative application ID: App

The program wwahost.exe version 6.3.9600.16431 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1760

Start Time: 01cf4b14daf247be

Termination Time: 4294967295

Application Path: C:\WINDOWS\system32\wwahost.exe

Report Id: cfb4aef7-b708-11e3-beb7-b8763f390464

Faulting package full name: YahooInc.YahooMail_1.7.0.23_neutral__xvnatx83ncrvj

Faulting package-relative application ID: YahooInc.YahooMail

These are referencing the apps installed on my laptop. I guess the store tries to load the inventory of apps from the local machine. Why would these be crashing? Why is there no log for the STORE app itself not loading completely.

Regards

Vikas
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