Not able to download any app from Windows store (Windows 8.1)

Anonymous
2013-12-14T07:23:50+00:00

Hi

Apologies for the long post - but the issue is really frustrating to the core.

I purchased an HP laptop 6 months back with Windows 8.

I upgraded to 8.1 a couple of months back. Initially I was using a Microsoft account; after a few days I switched to a Local account.

Since then I have not been able to download any applications from the store.

I face the following errors at different times:

  1. Most often - the download fails with the error message 'Your purchase couldn't be completed.  This app can't be purchased because your current Internet connection is too slow.  Please try again using a different connection'. I am sure my internet connection is fine - i can download at high speeds from other sites.
  2. If  I reboot my laptop, then the download begins, but gets stuck with a 'Pending' indicator forever.
  3. The third issue which happens at times is that the Store doesn't even load, just the Progress bar (circling dots) and the green splash screen are displayed.

I have tried several things several times. for e.g.

  1. wsreset -> NO USE WHATSOEVER
  2. Disabled my antivirus - AVG Free - NO USE WHATSOEVER
  3. Cleared the C:\Windows\SoftwareDistribution folder - the problem here is that this only works if we stop the Windows Update  Service - BUT THE Windows Update Service itself is stuck in 'STOPPING' state. It can neither be stopped nor restarted.
  4. In continuance to point 2, If I reboot and clear the C:\Windows\SoftwareDistribution folder, it works the first time. However after a 'Sleep' or laptop lid close, one of the above mentioned 3 problems start occurring - mostly 1 or 2.
  5. Ran the following command -

          powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

         As in point 3 here, it may work once but thereafter problems start again.

     5.  Also tried the Windows Update troubleshooter, which fixed 2 problems - after which the Store worked a couple of times. But it started erroring again after a sleep.

Some problems that I see for sure:

  1. Windows Update Service hangs very frequently - remains in Stopping state
  2. Some errors noticed in the Event Viewer are:

The program WWAHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 Process ID: 1968

 Start Time: 01cef4079d93e117

 Termination Time: 35

 Application Path: C:\Windows\System32\WWAHost.exe

 Report Id: 2e90aba1-5ffb-11e3-bea0-b8763f390464

 Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

 Faulting package-relative application ID: Windows.Store


The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.


The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

{C2F03A33-21F5-47FA-B4BB-156362A2F239}

 and APPID

{316CDED5-E4AE-4B15-9113-7055D84DCC97}

 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


Any help will be appreciated. I do not want to switch to a Microsoft account. I would expect that with a local account also, I should be able to download applications with no hassles.

Thanks in advance

Vikas

Windows for home | Previous Windows versions | Microsoft Store

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  1. Anonymous
    2014-04-13T16:10:58+00:00

    Hi Xircal

    I reset TCP/IP however no effect.

    Similarly tried runing Windows in Selective Startup by disabling services.

    But windows store is not functional.

    I m thinking the only way around is to reset the PC.

    Will that cause a data loss?

    Or will it only be the store apps that need to be installed again.

    I cannot afford a data loss or reinstallation of regular Windows executables. I would need to reinstall a whole lot of stuff like VS.Net, SQL Server Express, Firefox, etc etc. - I am ok with reinstalling Store Apps.

    Thanks

    Vikas

    Did you at any point create a System Image Vikas? This is an absolute lifesaver. The wheels fell off my own machine last night and I couldn't install any Windows Updates. I ran System Restore even using the Point created automatically on April 8, but still got the error you see in the screenshot.

    After creating a Recovery disk this morning as a backup in case the System Image failed to resolve the issue, I ran that this afternoon. Fortunately, it worked and I can install Windows Updates again.

    If you created one yourself, use that to restore to. The only stuff you'll lose is anything which was installed after the date the System Image was created on.

    To run it, go to Change PC Settings | Recovery and then choose Advanced Startup. Here's a screenie.

    When the machine reboots, click Troubleshoot, followed by Advanced Options and then Restore using a System Image.

    Insert your external HD which has the WindowsImageBackup folder on it and then follow the prompts.

    It'll save you a whole lot of heartache.

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  2. Anonymous
    2014-04-13T10:34:21+00:00

    Hi Xircal

    I reset TCP/IP however no effect.

    Similarly tried runing Windows in Selective Startup by disabling services.

    But windows store is not functional.

    I m thinking the only way around is to reset the PC.

    Will that cause a data loss?

    Or will it only be the store apps that need to be installed again.

    I cannot afford a data loss or reinstallation of regular Windows executables. I would need to reinstall a whole lot of stuff like VS.Net, SQL Server Express, Firefox, etc etc. - I am ok with reinstalling Store Apps.

    Thanks

    Vikas

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  3. Anonymous
    2014-04-11T12:38:18+00:00

    Hi Vikas,

    Try resetting TCP/IP.  To do that, open a Command Prompt (Admin) and then copy / paste the following command and hit Enter.:

    • netsh int ip reset c:\resetlog.txt

    Reboot the machine and then see if it makes any difference.

    If you still get the same problem afterwards, try the options in this article: http://www.thewindowsclub.com/fix-unable-install-apps-windows-8-store

    Although the article was written for Windows 8.0 it applies equally to 8.1

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  4. Anonymous
    2014-04-11T03:05:33+00:00

    Hi Xircal

    I had seen that link. What I am trying to say is that the connection I use is not even listed in there.

    The connection I use is a mobile 3G connection (name-Reliance) - listed in Network Settings under Control  Panel. I am not able to paste a screenshot here bcoz of limitations on the size of the message.

    I don't receive any message when the connection approached 10GB. Actually, my bad, this is an unlimited connection - but the speed drops to 2G speeds after 10 GB is crossed. (which is as good as it not being there in the first place).

    Thanks

    Vikas

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