Remote desktop connection. An internal error has occurred.

Anonymous
2014-02-25T17:53:26+00:00

Hello,

The error occurs on a Windows 7 Home computer.

I connect successfully through a Sonic Wall VPN client.

I can ping the IP address of the remote computer.

I run remote desktop (using IP address of the remote computer) and get error:

"Remote desktop connection.  An internal error has occurred."

It used to work flawlessly and all of a sudden quit working.

Please advise.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2016-07-28T19:05:56+00:00

To resolve this issue, I performed the following actions:

Open RDP

Enter the IP address of the remote computer

Click Show Options

Click Experience

Uncheck Reconnect if the connection is dropped

Click Connect

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Anonymous
2014-02-27T12:26:19+00:00

Please close the case.

I fixed it.

It was a VPN configuration problem on the Sonic Wall.

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  1. Anonymous
    2016-12-23T00:53:50+00:00

    Yes, I tried the fix in the post and it makes no difference.  Here is the ipconfig/all

    WIRELESS

    Microsoft Windows [Version 10.0.14393]

    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : L-PC

       Primary Dns Suffix  . . . . . . . :

       Node Type . . . . . . . . . . . . : Hybrid

       IP Routing Enabled. . . . . . . . : No

       WINS Proxy Enabled. . . . . . . . : No

       DNS Suffix Search List. . . . . . : attlocal.net

    Wireless LAN adapter Local Area Connection* 2:

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter

       Physical Address. . . . . . . . . : A6-63-91-84-3D-A4

       DHCP Enabled. . . . . . . . . . . : Yes

       Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

       Connection-specific DNS Suffix  . : attlocal.net

       Description . . . . . . . . . . . : NETGEAR WNDA4100 N900 Wireless Dual Band USB Adapter

       Physical Address. . . . . . . . . : A0-63-91-84-3D-A4

       DHCP Enabled. . . . . . . . . . . : Yes

       Autoconfiguration Enabled . . . . : Yes

       IPv6 Address. . . . . . . . . . . : 2602:306:3740:6120:5c21:e7b0:fc37:e279(Preferred)

       Temporary IPv6 Address. . . . . . : 2602:306:3740:6120:4c85:d585:58fb:c177(Preferred)

       Temporary IPv6 Address. . . . . . : 2602:306:3740:6120:5894:3e84:b4ba:2715(Deprecated)

       Temporary IPv6 Address. . . . . . : 2602:306:3740:6120:a0a2:6dbf:1a8e:a8d5(Deprecated)

       Link-local IPv6 Address . . . . . : fe80::5c21:e7b0:fc37:e279%3(Preferred)

       IPv4 Address. . . . . . . . . . . : 192.168.1.213(Preferred)

       Subnet Mask . . . . . . . . . . . : 255.255.255.0

       Lease Obtained. . . . . . . . . . : Wednesday, December 21, 2016 8:34:50 PM

       Lease Expires . . . . . . . . . . : Thursday, December 22, 2016 9:19:45 PM

       Default Gateway . . . . . . . . . : fe80::22e5:64ff:fec5:4500%3

                                           192.168.1.254

       DHCP Server . . . . . . . . . . . : 192.168.1.254

       DHCPv6 IAID . . . . . . . . . . . : 312501137

       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-BF-79-AA-E0-CB-4E-3F-7D-82

       DNS Servers . . . . . . . . . . . : 192.168.1.254

       NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.attlocal.net:

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . : attlocal.net

       Description . . . . . . . . . . . : Microsoft ISATAP Adapter

       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

       DHCP Enabled. . . . . . . . . . . : No

       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

       DHCP Enabled. . . . . . . . . . . : No

       Autoconfiguration Enabled . . . . : Yes

       IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:4af:87d:3f57:fe2a(Preferred)

       Link-local IPv6 Address . . . . . : fe80::4af:87d:3f57:fe2a%14(Preferred)

       Default Gateway . . . . . . . . . :

       DHCPv6 IAID . . . . . . . . . . . : 134217728

       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-BF-79-AA-E0-CB-4E-3F-7D-82

       NetBIOS over Tcpip. . . . . . . . : Disabled

    WIRED

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : L-PC

       Primary Dns Suffix  . . . . . . . :

       Node Type . . . . . . . . . . . . : Hybrid

       IP Routing Enabled. . . . . . . . : No

       WINS Proxy Enabled. . . . . . . . : No

       DNS Suffix Search List. . . . . . : attlocal.net

    Wireless LAN adapter Local Area Connection* 2:

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter

       Physical Address. . . . . . . . . : A6-63-91-84-3D-A4

       DHCP Enabled. . . . . . . . . . . : Yes

       Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet 2:

       Connection-specific DNS Suffix  . : attlocal.net

       Description . . . . . . . . . . . : NVIDIA nForce Networking Controller

       Physical Address. . . . . . . . . : E0-CB-4E-3F-7D-82

       DHCP Enabled. . . . . . . . . . . : Yes

       Autoconfiguration Enabled . . . . : Yes

       IPv6 Address. . . . . . . . . . . : 2602:306:3740:6120:24bf:8bc8:99ac:1a55(Preferred)

       Temporary IPv6 Address. . . . . . : 2602:306:3740:6120:45d6:3558:6ab5:b5e9(Preferred)

       Link-local IPv6 Address . . . . . : fe80::24bf:8bc8:99ac:1a55%5(Preferred)

       IPv4 Address. . . . . . . . . . . : 192.168.1.192(Preferred)

       Subnet Mask . . . . . . . . . . . : 255.255.255.0

       Lease Obtained. . . . . . . . . . : Thursday, December 22, 2016 7:42:39 PM

       Lease Expires . . . . . . . . . . : Friday, December 23, 2016 7:42:39 PM

       Default Gateway . . . . . . . . . : fe80::22e5:64ff:fec5:4500%5

                                           192.168.1.254

       DHCP Server . . . . . . . . . . . : 192.168.1.254

       DHCPv6 IAID . . . . . . . . . . . : 98618190

       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-BF-79-AA-E0-CB-4E-3F-7D-82

       DNS Servers . . . . . . . . . . . : 192.168.1.254

       NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . : attlocal.net

       Description . . . . . . . . . . . : NETGEAR WNDA4100 N900 Wireless Dual Band USB Adapter

       Physical Address. . . . . . . . . : A0-63-91-84-3D-A4

       DHCP Enabled. . . . . . . . . . . : Yes

       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.attlocal.net:

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . : attlocal.net

       Description . . . . . . . . . . . : Microsoft ISATAP Adapter

       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

       DHCP Enabled. . . . . . . . . . . : No

       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

       DHCP Enabled. . . . . . . . . . . : No

       Autoconfiguration Enabled . . . . : Yes

       IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:20f0:3e86:3f57:fe3f(Preferred)

       Link-local IPv6 Address . . . . . : fe80::20f0:3e86:3f57:fe3f%14(Preferred)

       Default Gateway . . . . . . . . . :

       DHCPv6 IAID . . . . . . . . . . . : 134217728

       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-BF-79-AA-E0-CB-4E-3F-7D-82

       NetBIOS over Tcpip. . . . . . . . : Disabled

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  3. Anonymous
    2017-03-20T10:18:12+00:00

    OK - after suffering from this for several weeks I had another Google there now and came across this post:

    http://serverfault.com/questions/655252/an-internal-error-has-ocurred-mstsc-crashes

    Talks about reducing the MTU on the network connection on your client.

    My wifi connection was 1500, I have dropped it to 1458 as suggested in this post:

    https://support.zen.co.uk/kb/Knowledgebase/Changing-the-MTU-size-in-Windows-Vista-7-or-8

    and so far everything appears to be back to normal!

    Hope this helps someone.

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