Remote desktop connection. An internal error has occurred.

Anonymous

Hello,

The error occurs on a Windows 7 Home computer.

I connect successfully through a Sonic Wall VPN client.

I can ping the IP address of the remote computer.

I run remote desktop (using IP address of the remote computer) and get error:

"Remote desktop connection. An internal error has occurred."

It used to work flawlessly and all of a sudden quit working.

Please advise.

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Answer accepted by question author

Anonymous

To resolve this issue, I performed the following actions:

Open RDP

Enter the IP address of the remote computer

Click Show Options

Click Experience

Uncheck Reconnect if the connection is dropped

Click Connect

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Answer accepted by question author

Anonymous

Please close the case.

I fixed it.

It was a VPN configuration problem on the Sonic Wall.

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48 additional answers

Anonymous

2017-12-04T23:34:02+00:00

I first turned off the Persistent bitmap caching in the remote desktop options and that got rid of the internal error message. Now, the connection kept disconnecting and reconnecting.

I changed the MTU to 1400 from 1500 and now the remote connection is steady.
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Anonymous

2017-10-19T09:49:18+00:00

Thanks Todd,

Connecting with the IP worked for me.
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