I’m installing Windows 8.1, and after a reboot, it has a black screen.

Anonymous
2013-10-29T18:13:23+00:00

I’m installing Windows 8.1, and after a reboot, it has a black screen, with just a cursor. How do I solve this?

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-10-29T18:14:57+00:00

This may be an issue with your display drivers. Try entering Safe Mode and updating the drivers:

  1. When you boot your PC, try hitting the F8 key. This may take you to the Startup Settings that include Safe Mode.
  2. If hitting F8 doesn’t work, and you have media for Windows 8.1 (such as a DVD or USB), you can boot from media using the instructions here. Further instructions about Safe Mode can be found here.
  3. If you do not have media, use the power button to restart your computer during the boot process three times (do not let it get to the end of the boot process) . This should bring up the Windows Recovery Environment.
  4. Once you have started in Safe Mode with Networking, check for updated drivers:
  • Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

  • Tap or click Update and recovery and then tap or click Windows Update.
  • Tap or click View details, and tap or click Check for updates. (If you don't see View details, there aren't any optional updates available.)
  • Under Optional, tap or click the update that you want to install, then click Install.

If no updated drivers are available through Windows Update, check the website of the manufacturer of your video card to see if they have updated drivers available.

If this does not resolve your issue, post in this thread.

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  1. Anonymous
    2013-12-01T09:07:22+00:00

    After update to Windows 8.1 pro from Windows 8 pro, my Netflix steaming was very slow and the Internet connection is unbearably slow, and Intel graphics 4000 was always in used instead of NVIDIA GT 640m.  I noticed that I have both Intel graphics 4000 and NVIDIA GeForce 640M , so I disabled the Intel display adapter in Device Manager.  But after I had done that, I have blue screen at start up, and  I can't do anything. Tried to refresh, reset and repair the computer from installation media (USB) from Dell which is for Windows 8 pro without success.  Please help.. I have no Installation Media for windows 8.1 pro.  Microsoft, please help me!!!!!!  I want to revert back to windows 8!!!!

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  2. Anonymous
    2013-11-28T13:28:40+00:00

    if you have a nvidia card or amd card the card is not optimized for windows 8.1 not just yet wait within 5 to 7 days from what i've been told hope that helps your problom

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  3. Anonymous
    2013-11-28T09:28:23+00:00

    95773379

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