Just updated to Windows 8.1 and the Windows Store app will no longer open

Anonymous
2013-10-17T18:49:45+00:00

Help! Just updated to Windows 8.1 through the windows store. Now it will no longer open.

Event Viewer:

Activation of app winstore_cw5n1h2txyewy!Windows.Store failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

Also, my AV was uninstalled, my right clicking does not work, my VPN broke...

Dell XPS 12

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-10-18T13:35:57+00:00

Please run the following in a Command Window to re-register the Store app:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

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Anonymous
2014-08-02T08:19:45+00:00

Memeo is uninstalled for the Moment.

I got Updates for VCR120 via Windows Updates and about 40 APP-Updates in multiple steps (see System-LOG, Event 17).

So, unfortunatelly resetting store-Proxy in an elevated CMD:

netsh

winhttp

import Proxy source=ie

restart pc

was not the solution.

Meanwhile I got Event-ID 5973 from Source Apps in Application-LOG.

Finally, after working overtime, in the very Moment it seems, this fixed it for me:

http://support.microsoft.com/kb/2798317

a) Setting Registry-Permissions to HKEY_CLASSES_ROOT\Drivers as described in the article.

b) Setting File System Rights to C:\Program Files which is C:\Programme (X86) AND ADDITIONALLY D:\Programme (X86) cause I got Windows on SSD (C:) with an additional Program-Folder on HDD (D:)!

Store can be opened now.

Short startmenu (Win+X) is working.

Addendum Nov. 08, 2014:

-Update MS Windows .net Framework!

This is not always included in Automatic Updates and has to be downloaded manually from Microsoft. In the Moment: Version 4.5.2

Welcome back Win 8.1, now go back to work...

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  1. Anonymous
    2013-10-29T14:29:35+00:00

    All the keys that I mentioned need to exist and the keys and their children need to have System as the owner (incl. full access), anything else will cause it to fail.

    Having System as the owner of those keys is the default state for a healthy machine. If the configuration is different, then it was either done manually or by a 3rd party app and will cause the Store App and additional apps to fail.

    If System is not the owner, then the registry is damaged. You can try to manually restore System as the owner, but depending on how much or what else is damaged in the registry, that might not be enough and the easiest solution might be a clean install.

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  2. Anonymous
    2013-10-29T13:40:16+00:00

    Thanks for the quick answer. 

    AppModel and Repository both have SYSTEM as the owner. I don't see the Families registry key,  I have checked twice looking for Families, but cannot find it.

    Packages registry key does not have SYSTEM as the owner, it shows Administrators as the owner.

    Suggestions?

    EDIT: I used the Find tool and found the Families registry key. It shows SYSTEM as the owner.

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  3. Anonymous
    2013-10-29T10:52:47+00:00

    Thanks for your patience while we investigate this.

    Here's the current update:

    • As mentioned earlier, error 0x80073CF6 can be caused by a corrupt registry.
    • We don't see this happen very often, so we think that a 3rd party app might by causing it.
    • In some cases, a refreshing the Windows installation helps solve the problem.

    If you have this problem, please check that the following registry keys have "System" as the owner (use regedit.exe -> Permissions -> Advanced):

    HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion*AppModel*

    HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel*Repository*

    HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository*Families*

    HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository*Packages*

    Please get back to me with your findings.

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