BSOD when restarting windows after exteneded user session.

Anonymous
2014-01-30T10:12:20+00:00

My PC has BSOD'ed on me several times when I tell it to restart windows. It keeps giving the DRIVER_POWER_STATE_FAILURE error in the BSOD.

I have traced the problem back to NTOSKRNL.EXE. the address in the stack is ntoskrnl,exe+78a8a. both times windows crashed during during the shutdown phase of a windows restart.

Full error:

ntoskrnl.exe ntoskrnl.exe+78a8a fffff80003408000 fffff800039ed000 0x005e5000 0x521ea035 8/28/2013 5:13:25 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18247 (win7sp1_gdr.130828-1532) Microsoft Corporation C:\windows\system32\ntoskrnl.exe 

Bug Check Code: 0x1000009f

I am not sure why my system is BSOD'ing on me, much less why ntoskrnl.exe is causing it. I'm not running or doing anything strange on my machine. Just BIONC (Seti@Home), games and the occasional document. I have already run SFC, as well as chkdsk, and the checksur utility, but nothing was found wrong. I ran a full scan using MSE and Malwarebytes, and came up clean there too. I want to know if this error's cause lies in the hardware or if windows is just complaining because I have had it running fro so long with out a restart.

If someone wants to look at the minidump files made by my system, let me know and I will post them to my skydrive. when I examined the minidumps using bluescreenview, only ntoskrnl.exe was highlighted in red. I can discern no other cause of this problem.

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  1. Anonymous
    2014-03-10T18:22:46+00:00

    Well, it finally happened again.... this time no bsod however. the windows interface was just really messed up and it was really difficult to initiate a restart or shutdown as a result. when I did restart, windows said windows was not shutdown properly last time. when I got logged in to windows, I was given a dialog message with a similar message. event viewer also reflected the error.

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8006d57a00, 0xfffff80000b9c518, 0xfffffa8013429e50). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 031014-25474-01.

    bluescreenview once again points to ntoskrnl.exe as the culprit.

    not sure how long I had the windows session going this time, but it was over 1 week. I use sleep mode or hibernate whenever I'm not using the computer (i.e. at night when I'm asleep)

    I'm uploading the memory.dmp file to my SkyDrive now, link to follow soon

    here is the link to the memory.dmp, it has been put in a standard .ZIP file to reduce it's size.

    --> http://1drv.ms/1h7A8sC <-- Memory.ZIP

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  2. Anonymous
    2014-03-10T18:56:02+00:00

    A lot of water has passed under the bridge since we looked at your problems. We need updated information.

    Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.

    http://www.nirsoft.net/utils/driverview.html

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive, share with everyone and post a link here. Please say if the report has been obtained in safe mode. The request for a copy of this file is additional to answering the question about make and model.

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  3. Anonymous
    2014-03-10T20:57:13+00:00

    Hi,

    Memory.ZIP is empty.

    And we do need the minidump to analyze.

    Review the methods in the previous replies which should help.

    Rob - SpiritX

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  4. Anonymous
    2014-03-10T22:51:41+00:00

    umm I don't see how a several hundred megabyte file can be empty. I just looked at the file on my ondrive, and it is not empty. I suggest that you might try downloading the file again. you might have tried downloading it before the upload was complete.

    UPDATE:

    Umm I just check the file on through the webpage and there is a definite size discrepancy. I will delete the web copy and let the file resync. sorry about that.

    UPDATE 2:

    I am having to manually upload the ZIP file, and it is taking forever, so please be patient

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  5. Anonymous
    2014-03-10T23:18:29+00:00

    It is empty. I checked as well.

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