BSOD when restarting windows after exteneded user session.

Anonymous
2014-01-30T10:12:20+00:00

My PC has BSOD'ed on me several times when I tell it to restart windows. It keeps giving the DRIVER_POWER_STATE_FAILURE error in the BSOD.

I have traced the problem back to NTOSKRNL.EXE. the address in the stack is ntoskrnl,exe+78a8a. both times windows crashed during during the shutdown phase of a windows restart.

Full error:

ntoskrnl.exe ntoskrnl.exe+78a8a fffff80003408000 fffff800039ed000 0x005e5000 0x521ea035 8/28/2013 5:13:25 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18247 (win7sp1_gdr.130828-1532) Microsoft Corporation C:\windows\system32\ntoskrnl.exe 

Bug Check Code: 0x1000009f

I am not sure why my system is BSOD'ing on me, much less why ntoskrnl.exe is causing it. I'm not running or doing anything strange on my machine. Just BIONC (Seti@Home), games and the occasional document. I have already run SFC, as well as chkdsk, and the checksur utility, but nothing was found wrong. I ran a full scan using MSE and Malwarebytes, and came up clean there too. I want to know if this error's cause lies in the hardware or if windows is just complaining because I have had it running fro so long with out a restart.

If someone wants to look at the minidump files made by my system, let me know and I will post them to my skydrive. when I examined the minidumps using bluescreenview, only ntoskrnl.exe was highlighted in red. I can discern no other cause of this problem.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-01-31T08:38:28+00:00

    heres a link to the exported data from msinfo: https://skydrive.live.com/redir?resid=FB6B5D18D0D968B!8009&authkey=!AKJSsCQLdgN_thE&ithint=file%2c.txt

    I booted into safemode and disabled verifier since my system kept bsod'ing on me. the exported data in msinfo.txt  was created under normal boot mode.

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  2. Anonymous
    2014-01-31T09:56:53+00:00

    Update HDD Protection Utility to version 2.2.0.4:

    http://www.toshiba.co.uk/innovation/download\_driver\_details.jsp?service=UK&selCategory=2&selFamily=2&selSeries=152&selProduct=869&selShortMod=null&language=13&selOS=30&selType=all&yearupload=&monthupload=&dayupload=&useDate=null&mode=allMachines&search=&action=search&macId=&country=8&selectedLanguage=13&type=all&page=2&ID=77744&OSID=30&driverLanguage=42

    Update Intel Management Engine Interface to version 6.0.40.1215:

    http://www.toshiba.co.uk/innovation/download\_driver\_details.jsp?service=UK&selCategory=2&selFamily=2&selSeries=152&selProduct=869&selShortMod=null&language=13&selOS=30&selType=all&yearupload=&monthupload=&dayupload=&useDate=null&mode=allMachines&search=&action=search&macId=&country=8&selectedLanguage=13&type=all&page=3&ID=77736&OSID=30&driverLanguage=42

    Update Synaptics Touch Pad Driver to version 14.0.15.0:

    http://www.toshiba.co.uk/innovation/download\_driver\_details.jsp?service=UK&selCategory=2&selFamily=2&selSeries=152&selProduct=869&selShortMod=null&language=13&selOS=30&selType=all&yearupload=&monthupload=&dayupload=&useDate=null&mode=allMachines&search=&action=search&macId=&country=8&selectedLanguage=13&type=all&page=5&ID=77922&OSID=30&driverLanguage=42

    Update Atheros LAN driver to verion 1.0.0.32:

    http://www.toshiba.co.uk/innovation/download\_driver\_details.jsp?service=UK&selCategory=2&selFamily=2&selSeries=152&selProduct=869&selShortMod=null&language=13&selOS=30&selType=all&yearupload=&monthupload=&dayupload=&useDate=null&mode=allMachines&search=&action=search&macId=&country=8&selectedLanguage=13&type=all&page=3&ID=77746&OSID=30&driverLanguage=42

    Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files.

    Please download and run the Windows 7 Upgrade Advisor and upload a copy of the report to your Sky Drive as a shared file:

    https://www.microsoft.com/en-gb/download/details.aspx?id=20

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  3. Anonymous
    2014-01-31T13:55:33+00:00

    I thought I had updated those already.... thanks for the heads up on those.

    I have uploaded the application and system event logs link is below.

    I don't know why you want me to run the windows 7 upgrade advisor, since Windows 7 came with the laptop. Toshiba only provided me with a factory restore option not a OS install disc so, any upgrade (repair) installs are out of the question , but here is the generated report.

    https://skydrive.live.com/redir?resid=FB6B5D18D0D968B!8013&authkey=!AOx0wjHCzCvLGag&ithint=folder%2c

    I thought it was amusing that the item "Internet Explorer (Enable DEP)" is listed as having a paid update

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  4. Anonymous
    2014-01-31T16:39:31+00:00

    I don't know why you want me to run the windows 7 upgrade advisor, since Windows 7 came with the laptop.

    It is a simple way to get a report on hardware and software as to their compatibility with Windows 7. It does not give definitive answers. It does, however, provide pointers to possible problem areas.

    Tribes: Ascend Hi-Rez Studios Update available We don't have compatibility information about this version of the program.

    Research led me to the next link:

    http://www.hirezstudios.com/tribesascend/home/sidebar/patch-notes

    Check whether this patch is installed.

    Battlefield 1942™version 1.6.20.0Electronic Arts Not compatible This version of the program will not work on Windows 7.

    If the software does not work uninstall. You may find it works but not as it should.

    Combat Arms Nexon Not compatible This version of the program will not work on Windows 7.

    If the software does not work uninstall. You may find it works but not as it should.

    Logitech Gaming HID Device Check you have the latest softwareware update:

    http://www.logitech.com/en-gb/support/g510-gaming-keyboard?bit=64&osid=14&crid=404

    Logitech G600 – Check you have the latest firmware update:

    http://www.logitech.com/en-gb/support/g600-mmo-gaming-mouse?softwareid=11023&osid=14&section=downloads&bit=64&crid=398

    Log Name:      System

    Source:        Microsoft-Windows-Kernel-PnP

    Date:          31/01/2014 08:26:03

    Event ID:      219

    Level:         Warning

    Description:

    The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&1&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_TOSHIBA&PROD_TRANSMEMORY&REV_PMAP#001D0F0C73BFBA70E3150337&0#.

    Click on the Start button and select Control Panel, Administrative Tools, Services. Locate Windows Driver Foundation - User-mode Driver Framework in the list. Check that the StartUp type is Automatic. If it is not set to Automatic right click and select Properties, General tab. There is a box after StartUp type. The options are available on a drop down by clicking on the arrow down to the right of the box. Make the change and click on Apply and OK. Restart the computer and check whether it has started.

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  5. Anonymous
    2014-02-01T00:47:31+00:00

    EA updated battlefield 1942 to be compatible with modern systems when they re-released it for free.

    tribes: ascend has an update check performed each time before game is launched. if an update has been released, then it is automatically installed before I am allowed to load the game. 

    the same is true for combat arms.

    all three games fully work as designed.

    I do not own a Logitech g510 gaming keyboard. 'Logitech Gaming HID Device' is part of my Logitech G600 MMO gaming mouse.

    My Logitech G600 MMO Gaming Mouse is an early version which does not support firmware upgrades. current versions of the G600 do support firmware upgrades however. I have owned mine long enough that Logitech would not provide support for the issue.

    Windows Driver Foundation - User-mode Driver Framework was started already when I check it in services, but it was set to manual. I changed start up type to automatic as directed.

    I was apart of the Tribes: Ascend closed beta, and that was in 2010, clearly after Windows 7 was released, for the upgrade advisor to say it is incompatible is ridiculous. and Combat Arms is even newer than Tribes: Ascend. I can understand BF:1942 being there as it was only updated and re-released back in October 2013, but for the other two games the upgrade advisor report was off.

    Anyway, awaiting instructions for the next step

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