BSOD when restarting windows after exteneded user session.

Anonymous
2014-01-30T10:12:20+00:00

My PC has BSOD'ed on me several times when I tell it to restart windows. It keeps giving the DRIVER_POWER_STATE_FAILURE error in the BSOD.

I have traced the problem back to NTOSKRNL.EXE. the address in the stack is ntoskrnl,exe+78a8a. both times windows crashed during during the shutdown phase of a windows restart.

Full error:

ntoskrnl.exe ntoskrnl.exe+78a8a fffff80003408000 fffff800039ed000 0x005e5000 0x521ea035 8/28/2013 5:13:25 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18247 (win7sp1_gdr.130828-1532) Microsoft Corporation C:\windows\system32\ntoskrnl.exe 

Bug Check Code: 0x1000009f

I am not sure why my system is BSOD'ing on me, much less why ntoskrnl.exe is causing it. I'm not running or doing anything strange on my machine. Just BIONC (Seti@Home), games and the occasional document. I have already run SFC, as well as chkdsk, and the checksur utility, but nothing was found wrong. I ran a full scan using MSE and Malwarebytes, and came up clean there too. I want to know if this error's cause lies in the hardware or if windows is just complaining because I have had it running fro so long with out a restart.

If someone wants to look at the minidump files made by my system, let me know and I will post them to my skydrive. when I examined the minidumps using bluescreenview, only ntoskrnl.exe was highlighted in red. I can discern no other cause of this problem.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-03-11T18:11:32+00:00

    I am not sure what to make of that. I think it is another case of the upgrade advisor being senile again. I am using the latest Bluetooth drivers that are for my laptop; version 9.10.00T

    I would be willing to bet that if I went back to the Bluetooth drivers that came with my laptop, the upgrade advisor would not have a problem with those drivers v7.10.00(T)

    will autoruns work for x64? I remember that when I first got my laptop, when I went to use some of the software from sysinternals, that I found out that a fair portion of them were not 64-bit friendly

    UPDATE:

    Ok, I see that this particular piece of software has been fairly recently updated. I will run it as instructed and post the link in a bit

    heres the link

    --> http://1drv.ms/1habWFX  <--

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  2. Anonymous
    2014-03-11T17:09:02+00:00

    What have you done about these devices in your Windows Upgrade Advisor report

    Devices Status Details

     Bluetooth RFBUS

    TOSHIBA Not compatible The driver installed for this device is not compatible with Windows 7.

     Bluetooth RFHID

    TOSHIBA Not compatible The driver installed for this device is not compatible with Windows 7.

     BT Port

    TOSHIBA Not compatible The driver installed for this device is not compatible with Windows 7.

    To identify what loads when you boot use Autoruns (freeware from Microsoft).

    http://technet.microsoft.com/en-us/sysinternals/bb963902

    Select File, Save, change the “Save as type” to Text file type using the Scroll to the right and click Save. Please upload the file to your OneDrive as a shared file and post as a link here.

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  3. Anonymous
    2014-03-11T14:43:29+00:00

    it is still disabled

    Microsoft  uses a "lite" version of diskkeeper in windows disk defragmenter, so I still don't see how the full feature version could be the problem.

    http://support.microsoft.com/kb/130539

    besides that, I have googled my brains out and the last version of Diskeeper that I could find caused BSOD's was Diskeeper 2010, that is two or three version older than what I have. I have found no BSOD issues involving Diskeeper 12 Professional that has been reported online.

    there are some conflicts with Diskeeper and other software, none of which I have installed.

    I did do  a manual defrag last week using diskkeeper, but ifaast, intelliwrite, and automatic defrag remain disabled.

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  4. Anonymous
    2014-03-11T12:10:32+00:00

    Patrick Barker made this suggestion on 30 January 2014 Diskeeper is known to cause crashes, please remove it for troubleshooting purposes.

    Did you not remove it or did you remove it and put it back on your system?

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  5. Anonymous
    2014-03-11T06:50:20+00:00

    there have been no updates released by Toshiba for my laptop in a long time (years). I have all the latest drivers they have made available. I use Microsft Security Essentials for my AV needs, and I have yet to see any sort of conflicts from it. as for verifier, activating it causes my system to bsod on me at boot, if you see my previous post on what happened last time I activated it, you will see what happens. I'm not in any sort of mood right now to mess with safe mode unless I absolutely have too. I don't know what this "DRIVER_POWER_STATE_FAILURE " is, but it is annoying that it happens so inconstantly, which makes it hard to diagnose. I did notice the crash address is different than last time, this time it is listed as "ntoskrnl.exe+75bc0"

    there hasn't been any real changes to my system's setup aside from some new games and updates from Microsoft. Maybe windows is not designed to run continuously for such long periods of time?

    Update....

    Boy do I feel stupid...... apparently my system not only made a kernel dump of the event, but a minidump of it as well..... I am uploading it as we speak as well as copies of my application and system event logs.

    here is an updated link to (hopefully) all the necessary files for troubleshooting

    --> http://1drv.ms/1cM07ZJ  <--

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