BSOD when restarting windows after exteneded user session.

Hi,

BlueScreenView is not as accurate for the cause as WinDBG. However it is excellent for checking

the driver information in the lower panel.

Check with Nvidia and the other device makers - as suggested above run DriverView - set VIEW

to Hide Microsoft drivers - update those without Dump in their names. There are likely to be a

lot of them available which are not at Toshiba. This is a Toshiba laptop I am on now.

As Patrick indicated DiskKeeper has been known to cause issues. I doubt it is causing this one

however it is possible.

My general feeling is the real issue is the video hardware just can't play some games which is

normal for most laptops not actually built specifically for gaming.

After you do all the driver updates run Driver Verifier as Patrick and I have both suggested.

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Thanks for the DMP files!

As Rob mentioned, the attached DMP files of the DRIVER_POWER_STATE_FAILURE (9f) bug check.

*This bug check indicates that the driver is in an inconsistent or invalid power state.*As opposed to your traditional *9F bug check that contains a blocked IRP on the 4th parameter of the bug check held by a driver, this *9F indicates that there is a lock being caused by a driver.

-------------

1. sptd.sys is not a system driver, I don't know where you got that information from. sptd.sys is listed and loaded in your modules list; SCSI Pass Through Direct Host - Daemon Tools (known BSOD issues with Win 7 and 8). Please remove it ASAP with the uninstaller tool - http://www.duplexsecure.com/en/downloads
2. Diskeeper is known to cause crashes, please remove it for troubleshooting purposes.
3. regi.sys - Mon Apr 16 11:19:10 2007

^^ InterVideo regi.sys driver, dated from 2007. Fairly dated, so please go ahead and remove Intervideo for troubleshooting purposes.

4. Enable Driver Verifier if you're crashing after all of the above so we can get more information:

Driver Verifier:

What is Driver Verifier?

Driver Verifier is included in Windows 8, 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.

Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue driver if it detects a violation.

Before enabling Driver Verifier, it is recommended to create a System Restore Point:

Vista - START | type rstrui - create a restore point

Windows 7 - START | type create | select "Create a Restore Point"

Windows 8 - http://www.eightforums.com/tutorials/4690-restore-point-create-windows-8-a.html

How to enable Driver Verifier:

Start > type "verifier" without the quotes > Select the following options -

1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -

• Special Pool
• Pool Tracking
• Force IRQL Checking
• Deadlock Detection
• Security Checks (Windows 7 & 8)
• DDI compliance checking (Windows 8)
• Miscellaneous Checks

4. Select  - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is [B]NOT[/B] provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.

Important information regarding Driver Verifier:

• If Driver Verifier finds a violation, the system will BSOD.
• After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will flag it, and as stated above, that will cause / force a BSOD.

If this happens, do not panic, do the following:

• Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.
• Once in Safe Mode - Start > Search > type "cmd" without the quotes.
• To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.

・    Restart and boot into normal Windows.

If your OS became corrupt or you cannot boot into Windows after disabling verifier via Safe Mode:

• Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.
• Once in Safe Mode - Start > type "system restore" without the quotes.
• Choose the restore point you created earlier.

How long should I keep Driver Verifier enabled for?

It varies, many experts and analysts have different recommendations. Personally, I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier.

My system BSOD'd, where can I find the crash dumps?

They will be located in %systemroot%\Minidump

Any other questions can most likely be answered by this article:

http://support.microsoft.com/kb/244617

Regards,

Patrick

I AM NOT overclocking at all, unless you count the i7's built-in turboboost feature as overclocking.

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SPTD.SYS is a system driver. description is SCSI Pass through Direct Host. driver is by Duplex Secure Ltd.

---

I do not have Daemon Tool or Alcohol installed.

bluescreenview (as I already stated) indicates ntoskrnl.exe as the only cause of the crash not ntkrnlmp.exe

My laptop runs a wide variety of games just fine with out any issues what so ever. this is due to the fact that my unit has a discrete (dedicated) video card with it's own separate memory (although upto 1768Mb of memory can be dynamically shared from system memory using NVidia turbocache )

My bios and drivers are up to date. there may or may not be issues with my bios, but Toshiba is no longer releasing updating bios/drivers for my unit (even though it is less than 4 years old)

as the error only occurs after windows has been booted for an extended period when I try to restart, clean booting will not help.

my computer is a Toshiba P500-ST6844

I have uploaded the requested files, here is the link

https://skydrive.live.com/redir?resid=FB6B5D18D0D968B!7738&authkey=!ADxKK5IC_9gKNIU&ithint=folder%2c

Hi,

If you are over-clocking anything STOP!

A laptop might not be able to play some intense games as it just does not have the video

horsepower (or other hardware).

Both minidumps were essentially the same.

BugCheck 1000009F, {4, 258, fffffa8006d26040, fffff80004d5a510}

Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+7a )

ntkrnlmp.exe is a Windows component which means something else drove it into Fault.

Since there is no definitive help in the minidump you will need to take a broad approach

and do everything you can to eliminate the issue. What you have already done is a good

start.

1. You are running Daemon Tool or Alcohol and SPTD.sys has been known to cause such

issues. Uninstall them and Remove/Disable SPTD.sys.

Disable/Remove SPTD.sys

http://www.duplexsecure.com/en/faq

---

2. Check with Toshiba Support, their on-line documentation and drivers, and ask in their

forums about any known issues. Check for updates to the BIOS, low level chipset drivers,

and the major on-board and separate device drivers (see driver update methods below).

BiosVersion = 2.90   

BiosReleaseDate = 12/15/2010 <- check for updates to the BIOS, low level chipset drivers,

and the major on-board and separate device drivers.

SystemManufacturer = TOSHIBA

SystemProductName = Satellite P500

SystemVersion = PSPGSU-0Q2012

BaseBoardManufacturer = TOSHIBA

BaseBoardProduct = Satellite P500

Toshiba - Forums

http://laptopforums.toshiba.com/

Toshiba - Contacts

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/navShell.jsp?cf=su\_contact

Toshiba - Drivers - navigate to your model

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Download

Toshiba - Support

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp

---

3. Use the other methods in the troubleshooters below.

---

4. AFTER ALL the above if the issue continues run Driver Verifier to see if it can indicate a

CAUSE (see Driver Verifier methods below - do not run this until after you have done all

the possible updates and methods previously suggested.)

=========================================================

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thread for information using BlueScreenView, MyEventViewer and other methods

to troubleshoot BlueScreens - top 3 replies.

http://answers.microsoft.com/en-us/windows/forum/windows\_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

---

Check with these utilities to see if any information can be gathered : (Be sure to run this since there

may well be other Bug_Check codes.)

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView - Free - scans all your minidump files created during 'blue screen of death' crashes,

and displays the information about all crashes in one table.

http://www.nirsoft.net/utils/blue\_screen\_view.html

---

MyEventViewer can be checked at the time of the BlueScreen (BSOD) to within a second or so of the

time of the BSOD to provide more information as to possible cause - see TIP.

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.

TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -

set it to a bit before and after the time of the BSOD.

http://www.nirsoft.net/utils/my\_event\_viewer.html

---

AppCrashView - Free - a small utility for Windows Vista and Windows 7 that displays the details of all

application crashes occurred in your system. The crashes information is extracted from the .wer

files created by the Windows Error Reporting (WER) component of the operating system every

time that a crash is occurred. AppCrashView also allows you to easily save the crashes list to

text/csv/html/xml file.

http://www.nirsoft.net/utils/app\_crash\_view.html

================================

================================

**References to Vista also apply to Windows 7.**This "could" be a power supply problem though it is not the most common cause.

9f is likely a driver issue. Antivirus/antispware/security programs can also cause these issues.

Have you added devices lately or updated drivers - be sure to check in Windows Updates to see

if a driver was updated prior to this occurring. This could also be caused by a loose card or cable

and even a weak power supply.

That error means a driver is not handling the power state properly. Check in Control Panel - Device

Manager to be sure major drivers are not shut off during sleep - double click Display Adapter - NIC

and WIFI - Sound and others - Power Management tab - uncheck Allow computer to turn off power.

Maybe only one has an issue.

Start - type in Search box - MSCONFIG  find at top - Right Click - RUN AS ADMINGeneral Tab - check Diagnostic Start  - APPLY / OK  -  REBOOTTry it now. If it still blue screens think Video Driver. If not think NIC, Wifi, Sound, or......(and it still could be video interacting with something else). See troubleshooter linkabove for my generic driver update methods.MSDN - Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE <-- read this linkhttp://msdn.microsoft.com/en-us/library/ff559329(v=VS.85).aspx

**** BCCode: 9F  0x0000009F  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/DRIVER-POWER-STATE-FAILURE-0x0000009F-\*1167.html?order=date

---

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617 

How To Troubleshoot Driver Problems in Windows Vista or 7.

http://www.winvistaclub.com/t79.html 

Using Driver Verifier

http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=\_VwIDD9xngM

Driver Verifier

http://www.techsupportforum.com/2110308-post3.html

Using Driver Verifier

http://www.faultwire.com/solutions/using\_driver\_verifier.php 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues

http://www.youtube.com/watch?v=\_VwIDD9xngM 

You can disable Driver Verifier

http://support.microsoft.com/kb/244617 

Start - type in Search box -> verifier /reset      hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message. Also check with

MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can analyze it.

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This is my generic how to for proper driver updates : (update your major drivers and BIOS)

This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW to HIDE

Microsoft drivers - update those without Dump in their names (also update BIOS and chipset

drivers at Toshiba.)

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

For each driver in the list, additional useful information is displayed: load address of the driver,

description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

Control Panel - Device Manager - Display Adapter - write down the make and complete model

of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually

shows up. This is because some drivers rollback before the latest is installed (sound drivers

particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred

to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows

Updates, this leaves Windows Updates ON however it will not install drivers which will usually be

older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then

go look for new ones manually if you wish.

How to stop Windows 7 automatically installing drivers

http://support.microsoft.com/kb/2500967

Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.