BSOD when restarting windows after exteneded user session.

Anonymous

My PC has BSOD'ed on me several times when I tell it to restart windows. It keeps giving the DRIVER_POWER_STATE_FAILURE error in the BSOD.

I have traced the problem back to NTOSKRNL.EXE. the address in the stack is ntoskrnl,exe+78a8a. both times windows crashed during during the shutdown phase of a windows restart.

Full error:

ntoskrnl.exe ntoskrnl.exe+78a8a fffff80003408000 fffff800039ed000 0x005e5000 0x521ea035 8/28/2013 5:13:25 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18247 (win7sp1_gdr.130828-1532) Microsoft Corporation C:\windows\system32\ntoskrnl.exe

Bug Check Code: 0x1000009f

I am not sure why my system is BSOD'ing on me, much less why ntoskrnl.exe is causing it. I'm not running or doing anything strange on my machine. Just BIONC (Seti@Home), games and the occasional document. I have already run SFC, as well as chkdsk, and the checksur utility, but nothing was found wrong. I ran a full scan using MSE and Malwarebytes, and came up clean there too. I want to know if this error's cause lies in the hardware or if windows is just complaining because I have had it running fro so long with out a restart.

If someone wants to look at the minidump files made by my system, let me know and I will post them to my skydrive. when I examined the minidumps using bluescreenview, only ntoskrnl.exe was highlighted in red. I can discern no other cause of this problem.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

58 answers

Anonymous

2014-03-11T23:40:40+00:00

CYBOT,

You probably have taken care of some of these, but you have alot of work to do, updating the drivers that are still needed and removing the ones that are not.

I suspect that the very first entry, xusb21.sys is the one causing all the problems but we shall see.

ffff88007a00000 fffff88007a12100   xusb21   xusb21.sys

    Loaded symbol image file: xusb21.sys

    Symbol file: xusb21.sys

    Image path: \SystemRoot\system32\DRIVERS\xusb21.sys

    Timestamp:        Thu Aug 13 18:10:17 2009 (4A848F49)

    CheckSum:         0001398B

    ImageSize:        00012100

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: XBox USB wireless controller

BSOD issues in Win7 with 2009 driver (found in mid-2012)

Driver Update Site: http://www.microsoft.com/hardware/download/download.aspx?category=Gaming&type=Gaming&sku=JR9-00001

fffff88007a28000 fffff88007a36000   000      000.fcl

    Loaded symbol image file: 000.fcl

    Symbol file: 000.fcl

    Image path: ??\C:\Program Files (x86)\CyberLink\PowerDVD13\Common\NavFilter\000.fcl

    Timestamp:        Fri Oct 18 03:16:31 2013 (5260E04F)

    CheckSum:         00015E5E

    ImageSize:        0000E000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: CyberLink FCL Driver

Driver Update Site: http://www.gocyberlink.com

fffff88005600000 fffff880056b6000   CHDRT64 CHDRT64.sys

    Loaded symbol image file: CHDRT64.sys

    Symbol file: CHDRT64.sys

    Image path: \SystemRoot\system32\drivers\CHDRT64.sys

    Timestamp:        Tue Jun 22 01:25:54 2010 (4C204962)

    CheckSum:         000B9EBF

    ImageSize:        000B6000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Conexant High Definition SmartAudio

Driver Update Site: http://www.conexant.com/support/

fffff88001468000 fffff88001476000   DKDFM    DKDFM.sys

    Loaded symbol image file: DKDFM.sys

    Symbol file: DKDFM.sys

    Image path: \SystemRoot\system32\drivers\DKDFM.sys

    Timestamp:        Thu Apr 05 05:32:02 2012 (4F7D6692)

    CheckSum:         0001765D

    ImageSize:        0000E000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Device Filter Manager Driver - Diskkeeper

Driver Update Site: http://www.condusiv.com/products/update-patch/

fffff88007b65000 fffff88007b75000   DKRtWrt DKRtWrt.sys

    Loaded symbol image file: DKRtWrt.sys

    Symbol file: DKRtWrt.sys

    Image path: \SystemRoot\system32\DRIVERS\DKRtWrt.sys

    Timestamp:        Mon Jun 18 22:13:42 2012 (4FDFE056)

    CheckSum:         00011590

    ImageSize:        00010000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Diskeeper Virtualization FileSystem Mini-Filter Driver

Driver Update Site: http://www.diskeeper.com/

fffff88001513000 fffff88001535000   DKTLFSMF DKTLFSMF.sys

    Loaded symbol image file: DKTLFSMF.sys

    Symbol file: DKTLFSMF.sys

    Image path: \SystemRoot\system32\drivers\DKTLFSMF.sys

    Timestamp:        Mon Jul 09 17:54:13 2012 (4FFB5305)

    CheckSum:         00026261

    ImageSize:        00022000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Telemetry File System Mini-Filter Driver - Diskkeeper

Driver Update Site: http://www.condusiv.com/products/update-patch/

fffff88001593000 fffff880015b9000   fltsrv   fltsrv.sys

    Loaded symbol image file: fltsrv.sys

    Symbol file: fltsrv.sys

    Image path: \SystemRoot\system32\DRIVERS\fltsrv.sys

    Timestamp:        Tue Apr 10 09:23:29 2012 (4F843451)

    CheckSum:         0002F79E

    ImageSize:        00026000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Acronis Storage Filter Management Driver

Driver Update Site: Support: http://www.acronis.com/support/

Download: http://www.acronis.com/support/?TS=4-0

fffff880101b2000 fffff880101c3000   HECIx64 HECIx64.sys

    Loaded symbol image file: HECIx64.sys

    Symbol file: HECIx64.sys

    Image path: \SystemRoot\system32\DRIVERS\HECIx64.sys

    Timestamp:        Thu Sep 17 15:54:16 2009 (4AB293E8)

    CheckSum:         0001CD42

    ImageSize:        00011000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Intel Management Engine Interface

Driver Update Site: http://downloadcenter.intel.com/Default.aspx

fffff8800559d000 fffff880055b2000   L1C62x64 L1C62x64.sys

    Loaded symbol image file: L1C62x64.sys

    Symbol file: L1C62x64.sys

    Image path: \SystemRoot\system32\DRIVERS\L1C62x64.sys

    Timestamp:        Fri Nov 13 04:47:36 2009 (4AFD2B38)

    CheckSum:         0001CC1E

    ImageSize:        00015000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Atheros NIC driver

Driver Update Site: http://www.atheros.cz/

fffff88005436000 fffff88005439d80   LGBusEnum LGBusEnum.sys

    Loaded symbol image file: LGBusEnum.sys

    Symbol file: LGBusEnum.sys

    Image path: \SystemRoot\system32\drivers\LGBusEnum.sys

    Timestamp:        Mon Nov 23 20:36:48 2009 (4B0B38B0)

    CheckSum:         0000B99B

    ImageSize:        00003D80

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Logitech Keyboard

Driver Update Site: http://www.logitech.com/en-us/support-downloads/downloads

fffff88007bfd000 fffff88007bff480   LGVirHid LGVirHid.sys

    Loaded symbol image file: LGVirHid.sys

    Symbol file: LGVirHid.sys

    Image path: \SystemRoot\system32\drivers\LGVirHid.sys

    Timestamp:        Mon Nov 23 20:36:48 2009 (4B0B38B0)

    CheckSum:         00012CDE

    ImageSize:        00002480

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Logitech Gamepanel Virtual HID Device Driver

Driver Update Site: http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en

fffff88010052000 fffff88010053180   nvBridge nvBridge.kmd

    Loaded symbol image file: nvBridge.kmd

    Symbol file: nvBridge.kmd

    Image path: \SystemRoot\System32\Drivers\nvBridge.kmd

    Timestamp:        Sun Dec 06 21:57:59 2009 (4B1C6F37)

    CheckSum:         00008299

    ImageSize:        00001180

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: nVidia Compatible Vista Kernel Mode Driver (likely belongs to nForce chipset drivers)

Driver Update Site: http://www.nvidia.com/Download/index.aspx

fffff8800509c000 fffff880050ac000   nvoclk64 nvoclk64.sys

    Loaded symbol image file: nvoclk64.sys

    Symbol file: nvoclk64.sys

    Image path: \SystemRoot\system32\DRIVERS\nvoclk64.sys

    Timestamp:        Tue Sep 15 17:59:25 2009 (4AB00E3D)

    CheckSum:         0000D2EB

    ImageSize:        00010000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: nVidia System Utility Driver

Driver Update Site: http://www.nvidia.com/Download/index.aspx

fffff88001077000 fffff88001088280   o2mdgx64 o2mdgx64.sys

    Loaded symbol image file: o2mdgx64.sys

    Symbol file: o2mdgx64.sys

    Image path: \SystemRoot\system32\DRIVERS\o2mdgx64.sys

    Timestamp:        Tue Nov 16 02:18:41 2010 (4CE23051)

    CheckSum:         0001449B

    ImageSize:        00011280

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Memory Card Reader driver by O2Micro

Driver Update Site: OEM - none at http://www.o2micro.com

fffff88005150000 fffff8800515a780   o2sdgx64 o2sdgx64.sys

    Loaded symbol image file: o2sdgx64.sys

    Symbol file: o2sdgx64.sys

    Image path: \SystemRoot\system32\DRIVERS\o2sdgx64.sys

    Timestamp:        Tue Aug 18 05:00:36 2009 (4A8A6DB4)

    CheckSum:         00017108

    ImageSize:        0000A780

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Memory Card Reader driver by O2Micro/Fujitsu "media slot"

Driver Update Site: OEM - none at http://www.o2micro.com Fujitsu: http://www.pc-ap.fujitsu.com/support/drv_lb_win7_LH700_W732.html

fffff88007bf6000 fffff88007bfce80   pgeffect pgeffect.sys

    Loaded symbol image file: pgeffect.sys

    Symbol file: pgeffect.sys

    Image path: \SystemRoot\system32\DRIVERS\pgeffect.sys

    Timestamp:        Mon Jun 22 05:00:11 2009 (4A3F481B)

    CheckSum:         00017D48

    ImageSize:        00006E80

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Toshiba Universal Camera Filter driver/Pangu Effect driver

Driver Update Site: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp#

fffff8800542a000 fffff88005434000   QIOMem   QIOMem.sys

    Loaded symbol image file: QIOMem.sys

    Symbol file: QIOMem.sys

    Image path: \SystemRoot\system32\DRIVERS\QIOMem.sys

    Timestamp:        Mon Jun 15 01:58:48 2009 (4A35E318)

    CheckSum:         0000AB35

    ImageSize:        0000A000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: TOSHIBA Generic IO & Memory Access

Driver Update Site: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp#

fffff88006d9c000 fffff88006da4000   regi     regi.sys

    Loaded symbol image file: regi.sys

    Symbol file: regi.sys

    Image path: \SystemRoot\system32\drivers\regi.sys

    Timestamp:        Mon Apr 16 11:19:10 2007 (462393EE)

    CheckSum:         000082B5

    ImageSize:        00008000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: InterVideo regi.sys driver

Driver Update Site: http://www.intervideo.com/jsp/Product_Support.jsp

fffff8800543e000 fffff88005590000   rtl8192se rtl8192se.sys

    Loaded symbol image file: rtl8192se.sys

    Symbol file: rtl8192se.sys

    Image path: \SystemRoot\system32\DRIVERS\rtl8192se.sys

    Timestamp:        Mon Jun 20 04:34:18 2011 (4DFF060A)

    CheckSum:         00132EF7

    ImageSize:        00152000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

fffff8800187a000 fffff880018cf000   snapman snapman.sys

    Loaded symbol image file: snapman.sys

    Symbol file: snapman.sys

    Image path: \SystemRoot\system32\DRIVERS\snapman.sys

    Timestamp:        Thu Jul 26 06:05:35 2012 (5011166F)

    CheckSum:         00060268

    ImageSize:        00055000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Acronis True Image Snapshot Manager driver also included in Seagate DiscWizard

Driver Update Site: Support: http://www.acronis.com/support/

Download: http://www.acronis.com/support/?TS=4-0

fffff880010c8000 fffff880011e3000   sptd     sptd.sys

    Loaded symbol image file: sptd.sys

    Symbol file: sptd.sys

    Image path: \SystemRoot\System32\Drivers\sptd.sys

    Timestamp:        Tue Sep 10 16:59:02 2013 (522F8816)

    CheckSum:         0006AD52

    ImageSize:        0011B000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: SCSI Pass Through Direct Host - Daemon Tools (known BSOD issues with Win7)

Driver Update Site: http://www.daemon-tools.cc/eng/downloads

Removal tool at: http://www.duplexsecure.com/en/downloads

fffff8800515b000 fffff880051ac000   SynTP    SynTP.sys

    Loaded symbol image file: SynTP.sys

    Symbol file: SynTP.sys

    Image path: \SystemRoot\system32\DRIVERS\SynTP.sys

    Timestamp:        Thu Oct 22 21:20:19 2009 (4AE104D3)

    CheckSum:         0005B20C

    ImageSize:        00051000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Synaptic Touch Pad Driver

Driver Update Site: http://www.synaptics.com/en/drivers.php

Thanks MasterChief!!!

fffff880055f0000 fffff880055fa000   tdcmdpst tdcmdpst.sys

    Loaded symbol image file: tdcmdpst.sys

    Symbol file: tdcmdpst.sys

    Image path: \SystemRoot\system32\DRIVERS\tdcmdpst.sys

    Timestamp:        Thu Jul 30 04:39:35 2009 (4A715C47)

    CheckSum:         0000BC23

    ImageSize:        0000A000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Toshiba ODD Writing Driver (CD/DVD)

Driver Update Site: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp#

fffff88001be1000 fffff88001bed000   thpdrv   thpdrv.sys

    Loaded symbol image file: thpdrv.sys

    Symbol file: thpdrv.sys

    Image path: \SystemRoot\system32\DRIVERS\thpdrv.sys

    Timestamp:        Sun Jun 28 22:02:56 2009 (4A4820D0)

    CheckSum:         000138CC

    ImageSize:        0000C000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Toshiba Hard Disk Protection

Driver Update Site: Toshiba Win7 64 bit driver located here: http://www.mytoshiba.com.au/support/notebooks/satellite/a500/psam3a-03p00e/download?os=25

fffff88001a89000 fffff88001a8af80   Thpevm   Thpevm.SYS

    Loaded symbol image file: Thpevm.SYS

    Symbol file: Thpevm.SYS

    Image path: \SystemRoot\system32\DRIVERS\Thpevm.SYS

    Timestamp:        Mon Jun 29 04:15:37 2009 (4A487829)

    CheckSum:         000124B8

    ImageSize:        00001F80

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

fffff88001800000 fffff8800187a000   tos_sps64 tos_sps64.sys

Driver Description: Toshiba HDD Protection

Driver Update Site: Toshiba Win7 64 bit driver located here: http://www.mytoshiba.com.au/support/notebooks/satellite/a500/psam3a-03p00e/download?os=25

fffff88001800000 fffff8800187a000   tos_sps64 tos_sps64.sys

    Loaded symbol image file: tos_sps64.sys

    Symbol file: tos_sps64.sys

    Image path: \SystemRoot\system32\DRIVERS\tos_sps64.sys

    Timestamp:        Wed Jun 24 01:31:09 2009 (4A41BA1D)

    CheckSum:         0007EB46

    ImageSize:        0007A000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

fffff880056b6000 fffff880056c7000   tosporte tosporte.sys

    Loaded symbol image file: tosporte.sys

    Symbol file: tosporte.sys

    Image path: \SystemRoot\system32\DRIVERS\tosporte.sys

    Timestamp:        Tue Jun 16 06:48:47 2009 (4A37788F)

    CheckSum:         00010EA3

    ImageSize:        00011000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Toshiba Bluetooth Port Emulation Driver

Driver Update Site: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp#

fffff88001200000 fffff88001212b80   tosrfcom tosrfcom.sys

    Loaded symbol image file: tosrfcom.sys

    Symbol file: tosrfcom.sys

    Image path: \SystemRoot\System32\Drivers\tosrfcom.sys

    Timestamp:        Sun Nov 28 21:44:26 2010 (4CF3138A)

    CheckSum:         000194CF

    ImageSize:        00012B80

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: Toshiba Bluetooth Driver

Driver Update Site: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp#

fffff8800541b000 fffff88005423000   tosrfec tosrfec.sys

    Loaded symbol image file: tosrfec.sys

    Symbol file: tosrfec.sys

    Image path: \SystemRoot\system32\DRIVERS\tosrfec.sys

    Timestamp:        Fri Jun 18 03:45:42 2010 (4C1B2426)

Driver Description: Toshiba Bluetooth USB Controller driver

Driver Update Site: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp#

fffff88001a84000 fffff88001a88e00   TVALZ_O TVALZ_O.SYS

    Loaded symbol image file: TVALZ_O.SYS

    Symbol file: TVALZ_O.SYS

    Image path: \SystemRoot\system32\DRIVERS\TVALZ_O.SYS

    Timestamp:        Mon Jul 13 22:19:26 2009 (4A5BEB2E)

    CheckSum:         0000A8D5

    ImageSize:        00004E00

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver

Driver Update Site: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp#

fffff88005423000 fffff8800542a000   TVALZFL TVALZFL.sys

    Loaded symbol image file: TVALZFL.sys

    Symbol file: TVALZFL.sys

    Image path: \SystemRoot\system32\DRIVERS\TVALZFL.sys

    Timestamp:        Fri Jun 19 06:05:44 2009 (4A3B62F8)

    CheckSum:         00010921

    ImageSize:        00007000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Description: TVALZ Filter Driver - Toshiba

Driver Update Site: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp#

Good luck.
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Anonymous

2014-03-11T23:09:32+00:00

windows will always start acting weird like the taskbar clock will stop updating (lastime right before crash it still read 11:27 PM /9/2014) or the web browsing and any file intensive operations will become sluggish. games will start acting like the computer is unable to process the data fast enough, resulting in a "this program has stopped responding" scenario

These are symptoms of poor system maintenance. I wonder how the level of free memory varies?

In Windows 7 use Ctrl+Shift+Esc rather than Ctrl+Alt+Del. It gets you to Task Manager quicker. Select Task Manager, the Performance tab, Resource Monitor, and Memory tab. What are the figures for Hardware Reserved, In Use, Modified, Standby and Free?

http://www.gerryscomputertips.co.uk/maintenance1a.htm
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Anonymous

2014-03-11T22:50:27+00:00

no, all BSOD's have occurred after having the windows session going for a week or more (I use sleep or hibernate when I wasn't using the laptop) none of the BSOD's occur during or shortly after a boot was initiated. before the BSOD's happen, windows will always start acting weird like the taskbar clock will stop updating (lastime right before crash it still read 11:27 PM /9/2014) or the web browsing and any file intensive operations will become sluggish. games will start acting like the computer is unable to process the data fast enough, resulting in a "this program has stopped responding" scenario. I always keep a close eye on my temps, and they always stay at or below 69% and the fans never ramp up past 50%, so I know the processor is not ramping the speed down because of high temps or anything like that. I have watched the clock speed before restarting, and it is with in normal ranges (1500Mhz to 2800Mhz) for all cores. oddly when windows starts acting wonky (which means I get a BSOD when I tell windows to restart) the load on all 8 cores Is not higher than it usually is normally.

I really don't know what to make of this all....

Maybe Windows wasn't designed to run with such a long user session. maybe if I had win7 enterprise I would not run into this issue since servers are designed to run 24/7 without restarts and the like.
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Anonymous

2014-03-11T22:37:19+00:00

I looked in my c:\windows\system32\driverstore\FileRepository\ and C:.\system32\drivers for the missing Microsoft driver files. while they did exist in .\filerepository, the did not exist in they or were missing in ..\drivers. I went ahead and copied the sys files to .\drivers and since checksur did not catch them. the yellow marks for those drivers have disappeared. as for the others, I deleted them.
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Anonymous

2014-03-11T22:25:22+00:00

The problem you have is that it may be another month before you get another BSOD error. This makes it difficult to know whether anything you do has resolved the problem.

When you wrote the subject for your thread you mentioned restarting windows. Have all BSOD errors occurred shortly after a boot was initiated?
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