BSOD when restarting windows after exteneded user session.

my computer is a Toshiba P500-ST6844

I have uploaded the requested files, here is the link

https://skydrive.live.com/redir?resid=FB6B5D18D0D968B!7738&authkey=!ADxKK5IC_9gKNIU&ithint=folder%2c

Hi,

If you are over-clocking anything STOP!

A laptop might not be able to play some intense games as it just does not have the video

horsepower (or other hardware).

Both minidumps were essentially the same.

BugCheck 1000009F, {4, 258, fffffa8006d26040, fffff80004d5a510}

Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+7a )

ntkrnlmp.exe is a Windows component which means something else drove it into Fault.

Since there is no definitive help in the minidump you will need to take a broad approach

and do everything you can to eliminate the issue. What you have already done is a good

start.

1. You are running Daemon Tool or Alcohol and SPTD.sys has been known to cause such

issues. Uninstall them and Remove/Disable SPTD.sys.

Disable/Remove SPTD.sys

http://www.duplexsecure.com/en/faq

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2. Check with Toshiba Support, their on-line documentation and drivers, and ask in their

forums about any known issues. Check for updates to the BIOS, low level chipset drivers,

and the major on-board and separate device drivers (see driver update methods below).

BiosVersion = 2.90   

BiosReleaseDate = 12/15/2010 <- check for updates to the BIOS, low level chipset drivers,

and the major on-board and separate device drivers.

SystemManufacturer = TOSHIBA

SystemProductName = Satellite P500

SystemVersion = PSPGSU-0Q2012

BaseBoardManufacturer = TOSHIBA

BaseBoardProduct = Satellite P500

Toshiba - Forums

http://laptopforums.toshiba.com/

Toshiba - Contacts

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/navShell.jsp?cf=su\_contact

Toshiba - Drivers - navigate to your model

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Download

Toshiba - Support

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp

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3. Use the other methods in the troubleshooters below.

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4. AFTER ALL the above if the issue continues run Driver Verifier to see if it can indicate a

CAUSE (see Driver Verifier methods below - do not run this until after you have done all

the possible updates and methods previously suggested.)

=========================================================

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thread for information using BlueScreenView, MyEventViewer and other methods

to troubleshoot BlueScreens - top 3 replies.

http://answers.microsoft.com/en-us/windows/forum/windows\_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

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Check with these utilities to see if any information can be gathered : (Be sure to run this since there

may well be other Bug_Check codes.)

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView - Free - scans all your minidump files created during 'blue screen of death' crashes,

and displays the information about all crashes in one table.

http://www.nirsoft.net/utils/blue\_screen\_view.html

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MyEventViewer can be checked at the time of the BlueScreen (BSOD) to within a second or so of the

time of the BSOD to provide more information as to possible cause - see TIP.

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.

TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -

set it to a bit before and after the time of the BSOD.

http://www.nirsoft.net/utils/my\_event\_viewer.html

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AppCrashView - Free - a small utility for Windows Vista and Windows 7 that displays the details of all

application crashes occurred in your system. The crashes information is extracted from the .wer

files created by the Windows Error Reporting (WER) component of the operating system every

time that a crash is occurred. AppCrashView also allows you to easily save the crashes list to

text/csv/html/xml file.

http://www.nirsoft.net/utils/app\_crash\_view.html

================================

================================

**References to Vista also apply to Windows 7.**This "could" be a power supply problem though it is not the most common cause.

9f is likely a driver issue. Antivirus/antispware/security programs can also cause these issues.

Have you added devices lately or updated drivers - be sure to check in Windows Updates to see

if a driver was updated prior to this occurring. This could also be caused by a loose card or cable

and even a weak power supply.

That error means a driver is not handling the power state properly. Check in Control Panel - Device

Manager to be sure major drivers are not shut off during sleep - double click Display Adapter - NIC

and WIFI - Sound and others - Power Management tab - uncheck Allow computer to turn off power.

Maybe only one has an issue.

Start - type in Search box - MSCONFIG  find at top - Right Click - RUN AS ADMINGeneral Tab - check Diagnostic Start  - APPLY / OK  -  REBOOTTry it now. If it still blue screens think Video Driver. If not think NIC, Wifi, Sound, or......(and it still could be video interacting with something else). See troubleshooter linkabove for my generic driver update methods.MSDN - Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE <-- read this linkhttp://msdn.microsoft.com/en-us/library/ff559329(v=VS.85).aspx

**** BCCode: 9F  0x0000009F  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/DRIVER-POWER-STATE-FAILURE-0x0000009F-\*1167.html?order=date

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Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617 

How To Troubleshoot Driver Problems in Windows Vista or 7.

http://www.winvistaclub.com/t79.html 

Using Driver Verifier

http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=\_VwIDD9xngM

Driver Verifier

http://www.techsupportforum.com/2110308-post3.html

Using Driver Verifier

http://www.faultwire.com/solutions/using\_driver\_verifier.php 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues

http://www.youtube.com/watch?v=\_VwIDD9xngM 

You can disable Driver Verifier

http://support.microsoft.com/kb/244617 

Start - type in Search box -> verifier /reset      hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message. Also check with

MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can analyze it.

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This is my generic how to for proper driver updates : (update your major drivers and BIOS)

This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW to HIDE

Microsoft drivers - update those without Dump in their names (also update BIOS and chipset

drivers at Toshiba.)

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

For each driver in the list, additional useful information is displayed: load address of the driver,

description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

Control Panel - Device Manager - Display Adapter - write down the make and complete model

of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually

shows up. This is because some drivers rollback before the latest is installed (sound drivers

particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred

to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows

Updates, this leaves Windows Updates ON however it will not install drivers which will usually be

older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then

go look for new ones manually if you wish.

How to stop Windows 7 automatically installing drivers

http://support.microsoft.com/kb/2500967

Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

What is your computer make and model? If not a branded computer what is your motherboard make and model?

Please download and run Driver View and upload a copy of the report it produces to your Sky Drive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.

http://www.nirsoft.net/utils/driverview.html

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Please say if the report has been obtained in safe mode. The request for a copy of this file is additional to answering the question about make and model.

For help with Sky Drive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Your problem with copying dump files might be more easily resolved by  copying to another folder on your desktop and uploading from there.

I tried to access the minidump folder to so I could get them ready to upload and windows is telling "you currently don't have access to this folder.  Click continue to permanently gain access to this folder" I know that windows can be pretty fickle when permissions get changed, is windows going to throw a fit if I click continue, or is there nothing to worry over in this case?

--- Never mind, I was able to access the directory from a DOS prompt and copied the files that way.

checked my error reporting settings, and it was set for the kernel memory dump, I hope this is ok.

anywhere here is the link to the minidump file: https://skydrive.live.com/redir?resid=FB6B5D18D0D968B!7734&authkey=!AHjGMaRY98zG7Uw&ithint=file%2c.zip

Hi,

In order to assist you, we will need the DMP files to analyze what exactly occurred at the time of the crash, etc.

If you don't know where DMP files are located, here's how to get to them:

 1.    Navigate to the %systemroot%\Minidump folder.

 2.    Copy any and all DMP files in the Minidump folder to your Desktop and then zip up these files.

 3.    Upload the zip containing the DMP files to Skydrive or a hosting site of your choice and paste in your reply.

If you are going to use Skydrive but don't know how to upload to it, please visit the following:

http://www.wikihow.com/Use-SkyDrive

Please note that any "cleaner" programs such as TuneUp Utilities, CCleaner, etc, by default will delete DMP files upon use.

If your computer is not generating DMP files, please do the following:

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.
2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.
3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

If you cannot get into normal mode to do any of this, please do this via Safe Mode.

Regards,

Patrick