Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-18T16:57:33+00:00

    I absolutely agree with everything you have said. My computer is not even a year old and have  had no problems until now.

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  2. Anonymous
    2014-05-18T21:14:00+00:00

    After all the head scratching, I finally caved in and called MS support and spent a little over 2 hours on the phone.  It would have been longer but the call ran into the centers quitting time.  Essentially support repeated a few of the steps I took but with a couple of variations.  The significant new steps were –

    Ran DISM /online /cleanup-image /startcomponentcleanup

    Rebooted

    Verified KB2919442 was installed (it was)

    Downloaded the individual components of KB2919355 from

    http://www.microsoft.com/en-us/download/details.aspx?id=42335

    Closing time came right as KB2919355 was running and I was instructed to follow the order below -

    Clearcompressionflag.exe, KB2919355, KB2932046, KB2959977, KB2937592, KB2938439, and KB2934018.  This took the better part of 2 hours albeit I wasn’t glued to the desk all the time.  A Level 2 call was set up for this morning which turned out to be unnecessary because after installing all of the components w/o any errors the OS seems to be running fine. 

    On a side note, I would recommend installing EMET 4.1 for additional protection.

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  3. Anonymous
    2014-05-19T01:22:50+00:00

    um ok. im glad this worked for you but i tried this.

    Ran DISM /online /cleanup-image /startcomponentcleanup

    "error 14098

    the component store has been corrupted"

    rebooted

    downloaded individual components for the THIRD time...downloads from 4/15, 4/27 and 5/18 all have exactly the same number of bytes...so i dont think anything at all has changed from microsofts end.

    verified KB2919442 was installed by downloading for 3rd time and trying to install because my update history shows 22 failures of kb2919355...so my history of installing KB2919442 is buried and/or removed from all the "fixes" ive tried to get this stupid update installed. in any case, it was already installed.

    ran Clearcompressionflag.exe - nothing seemed to happen

    ran Clearcompressionflag.exe - nothing seemed to happen

    ran Clearcompressionflag.exe a third time - nothing seemed to happen

    ...not sure if i'm supposed to get some sort of message with this or not???

    ran KB2919355 - it failed for 23rd time after avast blocked something during the install twice

    "Suspicious file blocked!

    Avast! Web Shield has blocked a harmful webpage or file.

    Object: [...]

    Infection: Win32:Evo-gen [Susp]

    Process: [...]"

    This appears to be a false positive as [susp] means it is exhibiting suspicious behavior http://forum.avast.com/index.php?topic=140551.0

    so i disconnected from internet, disabled avast

    ran KB2919355 - it failed for 24th time

    and on your side note, what exactly will  Enhanced Mitigation Experience Toolkit 4.1 Update 1 do for me that Malwarebytes, avast, spywarebot, avg, etc wont do....is there something Microsoft knows about a threat that its not sharing?

    nevermind. downloaded and installed. like avast, malicious software removal tool, malwarebytes, glary, and spybot, it shows/finds absolutely nothing wrong on my system other than some tracking cookies.

    ran KB2919355 - it failed for 25th and 26th time with the avast blocking. the file in chest shows up 3x as

    C:\Windows\SoftwareDistribution\Download\c4f773201ad8a9011e06c2ba0e830cda\inst$dpx$.tmp

    and as

    [Chest] C:\Windows\SoftwareDistribution\Download\c4f773201ad8a9011e06c2ba0e830cda\inst$dpx$.tmp\86cb5a3ddf2d7b4c87e707488086cbe7.tmp

    when reporting as a false positive. NOTE that this only occurs when installing this 8.1 upgrade from the ms website and that i have already tried disabling the av!

    honestly at this point, it would be easier to locate drivers for linux, or see about "downgrading" to windows 7 on my hp laptop. at least those os's have upgrades that work. ive never had an os upgrade this bad on any platform - win95,98,2k,xp,7, mac7,8,9,x (although i did not participate in the Lion debacle), redhat, or debian. 25 unsuccessful tries on a <1 year old laptop is ridiculous. i should have stayed with 7, 8 is worse than Me was!

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