Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

Was this answer helpful?

3 people found this answer helpful.
0 comments

245 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-06-11T18:47:59+00:00

    I'm a bit perplexed by the "one time use keys".

    That was my understanding from the tech person I was talking with at the time. Talked with so many I'm not sure which one it was. But, I got the distinct impression that the keys provided for an iso would only work once for the repair install upgrade. I believe I was trying to convince the tech person to take over the computer, download the iso, do the repair/install then take back/delete the iso so that I wouldn't have the iso to use again and that's when it was indicated that the keys were a one time use. Maybe I misunderstood, but at least for now I don't have to worry about it since the latest fix worked for me.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-06-11T18:56:32+00:00

    Did you (or any other user) have errors running /restorehealth prior to following that KB article, and if so, did that resolution result in no further errors when running /restorehealth?

    Yes, /restorehealth failed. Seems to be "healthy" now.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-06-11T19:01:59+00:00

    Yeah, whomever told you that was incompetent, and from your description, blatantly lazy.

    Generic Installation Product Keys were released by Microsoft with the RTM of Windows 8 and new server editions.  They are readily available on the Microsoft website, however, it's usually easier for a user to simply google "generic key for <insert windows 8 edition>" as everybody and their cat has posted the generic keys.  

    There is a very distinct difference between install product keys and activation product keys... they are not the same and serve two completely different purposes... My educated guess as to why Microsoft released generic keys for 8/8.1 is this:

    • Windows 8 RTM came with the advent of a new licensing structure from Microsoft, changing licensing from 3 users to 1.  When they made this change, there were some unexpected problems that would wreck havoc within the consumer market due to Microsoft trying to combat KMS activators by locking down the installer for their OS... upon a consumer installing Windows 8 and using their Win 8 activation key from Microsoft to gain access to the installer, that activation key would no longer work to get past the installer, but would still work to activate windows.  This is a major issue if someone wants to do a clean install, but cannot because they can't access the installer even though they have a valid activation key.
    • Within the first week of Windows 8 being RTM, hundreds of forum threads popped up about the above issue and within a couple of days, Microsoft released the generic keys. These generic keys only have one purpose: to allow the user to access the Windows 8/8.1 installer... nothing more.

    Regardless if you fixed it or not, everyone needs to understand the above and that they can do a repair install by using generic keys.  More likely than not a user will need to do a repair install at some point, and when that time comes, I would like all to have the correct information and not the B.S. a lot of individuals have been peddling about generic keys not being valid, or they're questionable, or this or that. Generic Keys are directly from Microsoft, are approved by Microsoft, and are readily available on Microsoft's website.

    Was this answer helpful?

    0 comments