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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
If you're running a 64-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
If you're running a 32-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
If you're running Windows RT 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14
dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:
dism /online /cleanup-image /startcomponentcleanup
Windows 8.1 Update (32-bit version)
Windows 8.1 Update (64-bit version)
If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
RH6M6,
I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others. Thanks.
Jim
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Hi JW0914,
Thankyou.
I have tried many things. I don't know if I tried your particular ones. If the Level 2 Technician gives up after their attempts today, then I will give them a try. I understand it is frustrating for you that you have provided a fix that people aren't actively trying.
I am considered the IT go-to guy at work and it frustrates me that I haven't been able to fix this. I do not go a day without fixing someone's laptop/iPhone/iPad at work and usually have someone's electronic device at my house to fix. I have successfully updated many colleagues' laptops to 8.1 Update, but not my own (quite new) laptop.
The Tech tried many fixes via Remote Access yesterday, unsuccessfully. This makes me feel less silly in one way.
I hope that by the end of today (Australian Eastern Standard time) I have a working solution that I can share.
Thanks again.
Luke.
This is incorrect, as I explained to you on the last page [19]. A refresh is the exact same as a reset, with the exception that it does not delete anything within the %users% folder, nor does it delete any apps installed from the Windows Store... everything else however is deleted.
I explained this in reply to your post on page 19 when you asked why do a repair install and not a refresh. Please stop posting that refresh = repair install, as it is not the same in the slightest. If you believe otherwise, then mount the refresh wim and then you can verify yourself that it deletes all installed software.
Not to mention, the whole point of a wim is a windows image of the the drive at that time. It is impossible for any wim to restore software that was not installed during the creation of said wim. Since the refresh wim is created upon the install of Windows 8 or 8.1, it can only refresh back to what was on the system drive during that time, and the dism instructions for applying the refresh wim would most likely contain a flag to not touch the %users% or Windows Apps folders. It also explains this in the description for Reset and Refresh, as well as in the form of a warning upon selecting either.
A Repair Install, which must be done from 8.1 installation media and run as an upgrade, only replaces the Win Dir (C:\Windows), and a few files out of the Program Files (x86) folders, nothing else. It is a process that was introduced in Windows XP and is there to repair corruption within the Windows System Files and nothing else.
From the eightforum post on how to create your own custom refresh WIM, it seems to imply *desktop apps* would be included. I know this is contrary to the standard line we've been told about how refresh works... but I'm almost certain that instructional post claimed *desktop apps* would be included if you make your own custom refresh wim.
Thoughts?
I've tried to do the repair install, but every time I run the program, I only get a message telling me that 'We can't connect to the internet right now. Check your internet connection and try again'.
