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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
If you're running a 64-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
If you're running a 32-bit version of Windows 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
If you're running Windows RT 8.1, type:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14
dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:
dism /online /cleanup-image /startcomponentcleanup
Windows 8.1 Update (32-bit version)
Windows 8.1 Update (64-bit version)
If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
RH6M6,
I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others. Thanks.
Jim
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You sure you are running as admin in the command prompt window? As that error code indicates wrong syntax. Have you contacted Microsoft support via the link at the very front of this post?
Tried these steps, ad nauseum, for about two weeks now. Failure every single time. I even tried to download each update in the KB2919355 package manually; every single one installed...EXCEPT KB2919355 itself. It says to run the clearcompressionflag program, and then try downloading it again after the tool finishes, but it doesn't help when there's no indication that the tool is finished running. I know it says that it runs in the background, but when I click on it to run, I can't even find it in my Task manager to make sure it's going.
I demand that you people release something that'll actually FIX this problem, instead of repeatedly giving us workarounds that are completely useless. And refreshing/restoring/reinstalling Windows is NOT an option for many of us.
I expect that if this isn't resolved soon, a class action lawsuit just might be filed sometime in the near future.
I expect that if this isn't resolved soon, a class action lawsuit just might be filed sometime in the near future.
You may want to take a few minutes to read the licensing agreement which I won't bother to repeat here. The Grand Olde Software Company a/k/a Microsoft has already taken that possibility into account. Not to say it is out of the question, but there would be a big hurdle to overcome the terms of the licensing agreement which everyone clicks on and accepts (but most fail to read) before downloading and installing the program. Sorry to provide the bad news.
